Visited today and had a furniture range/style in mind from looking online.. ended up not being right for the location so we were glad we visited the store. Asha was very helpful and explained differen... Voir plus
L'entreprise a répondu
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Lisez les avis des autres
Kelly made us feel bery welcome, she answered all our questions and gave us time to think through any of our decisions without any pressure. She was friendly and professional. It was a great experienc... Voir plus
L'entreprise a répondu
Dawn was very helpful but was great as she told us where to look for what we wanted. She left us to look and sit for as long as we wanted popping back to see if we needed any help. And a welcome coffe... Voir plus
L'entreprise a répondu
Asha from basildon store was absolutely fantastic. She worked so hard to help me locate a sofa on clearance and I felt she really cared about my needs and went above and beyond. I’ve rarely had suc... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Magasin de meubles
- Accessoires de meubles
- Magasin d'ameublement et de décoration
- Magasin de meubles de salon
- Magasin de canapés
- Tapissier décorateur
Écrit par l'entreprise
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Écrit par l'entreprise
Coordonnées de contact
Miles Gray Road, SS14 3AF, Basildon, Royaume-Uni
- 0333 999 9801
4,9
Excellent
7 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Réponse de DFS Furniture - Basildon
Hello,
Thank you for your 5 star review.
Kind regards
Holly M
DFS Customer Support
Réponse de DFS Furniture - Basildon
Good Afternoon,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Réponse de DFS Furniture - Basildon
Good Afternoon,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Website info is poorly presented and is…
Website info is poorly presented and is out of line with staff training. A review of information coordination could be better. Assistant was helpful as a whole and her manners was pleasant.
29 mai 2026
Réponse de DFS Furniture - Basildon
Good Morning,
Thank you for taking the time to leave us your review. Your feedback is greatly appreciated.
We are very sorry if the process of ordering via the website was found to be difficult. Please be assured we will take your feedback on board as we do want the customer journey to be as smooth as possible.
Kind Regards,
Jordan
DFS Central Customer Support
Amazing customer service
After a poor experience at another DFS store, I am so glad I tried a different one! I wish I got the man’s name but he’s customer service and willingness to help was incredible!
30 mai 2026
Réponse de DFS Furniture - Basildon
Good Morning,
Thank you for sharing your lovely review. We’re glad to hear you enjoyed your experience with us in store. We hope you love the furniture as much as us!
Kind Regards,
Jordan
DFS Customer Support
Customer service was great
Customer service was great, made me feel at ease, no issues whatsoever, not too pushy and very helpful.
30 mai 2026
Réponse de DFS Furniture - Basildon
Good Morning,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind Regards,
Jordan
DFS Customer Support
Excellent service by Andrea very…
Excellent service by Andrea very helpful would definitely buy from here again
30 mai 2026
Réponse de DFS Furniture - Basildon
Good Afternoon,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Great customer service
29 mai 2026
Réponse de DFS Furniture - Basildon
Good Morning,
Great review, thanks for sharing!
Kind Regards
Jordan
DFS Customer Support
Good choice of products
An excellent experience in store with friendly and helpful staff and a good range of products.
27 mai 2026
Réponse de DFS Furniture - Basildon
Good Morning,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind Regards,
Jordan
DFS Customer Support
Greeted and asked what we are looking…
Greeted and asked what we are looking for >
Offered drinks while we looked around
Advised where different sofa could be found
Kelly P was helpful with regards to our Davis recliner purchase
28 mai 2026
Réponse de DFS Furniture - Basildon
Hello,
Thank you for sharing your lovely feedback with us.
Kind Regards,
Holly M
DFS Customer Support
Terrible customer service
Terrible customer service, totally unacceptable and never again!!!
18 mai 2026
Réponse de DFS Furniture - Basildon
Good morning Raymond,
Thank you for taking the time to write us a review, we are sorry to hear you have not received the excellent level of customer service we aim to provide here at DFS. We can see that your concerns regarding the documents have been raised to the relevant department and this is in the process of being resolved for you.
Kind Regards,
Holly M
DFS Customer Support
Réponse de DFS Furniture - Basildon
Hello,
Thank you for your 5 star review.
Kind regards,
Holly M
DFS Customer Support
We certainly recommend DFS for quality…
We certainly recommend DFS for quality & value for money.
Lovely Donna took our order today, she was helpful, friendly & very knowledgeable about all the furniture and various products. Great shopping experience! Thank you so much🙂
27 mai 2026
Réponse de DFS Furniture - Basildon
Hello,
Thank you for sharing your lovely review. We’re happy that you enjoyed your experience in the store. It is much appreciated!
Kind regards
Holly M
DFS Customer Support
Réponse de DFS Furniture - Basildon
Hello Pearl,
Amazing review, we really appreciate it!
Kind regards,
Lia
DFS Customer Support
The guy who sold the sofa to us was…
The guy who sold the sofa to us was great explained everything to use and offered us a good deal
19 mai 2026
Réponse de DFS Furniture - Basildon
Hello Kwan,
Thanks for this fabulous review, we appreciate you sharing it with others!
Kind Regards
Lia
DFS Customer Support
DFS Review
Had to go to DFS Basildon to use a Guardsman Insurance claim from a previous purchase.
Darren, the salesman welcomed us we came through the door, told us where the various ranges of furniture and then left us alone until we needed help in making up our minds.
When he joined us during the final decision making he explained the various options available and was most helpful.
26 mai 2026
Avis spontané
Réponse de DFS Furniture - Basildon
Hello Alan,
We're really grateful you shared this amazing 5* review. We are glad to hear that Darren helped you choose your lovely new furniture. It is really appreciated that you took the time to share your kind words and we hope you love your furniture when it arrives.
Kind regards,
Lia
DFS Customer Support
Réponse de DFS Furniture - Basildon
Hello Sarah,
Amazing review, we really appreciate it!
Kind regards,
Lia
DFS Customer Support
Réponse de DFS Furniture - Basildon
Hello,
Thank you for your 5 star review.
Kind regards,
Holly M
DFS Customer Support
New Sofa & Armchair purchase.
As soon as I entered the store. There was staff on hand. For help and assistance and advice. The salesman was extremely helpful to me , advised me on delivery , aftercare , and 5yr care plan. Which I took out. Excellent service. Thank you.
24 mai 2026
Réponse de DFS Furniture - Basildon
Hello Lee,
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
Kind regards,
Lia
DFS Customer Support
Great customer service
Very nice sales lady (Kelly) in the Basildon branch. Helpful and informative and did not push the sale.
24 mai 2026
Réponse de DFS Furniture - Basildon
Hello James,
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind regards,
Lia
DFS Customer Support
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