We were really impressed on our recent visit to DFS Purley Way. The store was very well presented and had a large amount of stock. We were especially impressed with Maha the staff member that helped u... Voir plus
L'entreprise a répondu
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
We visited the Croydon store today & was greeted by a lovely member of your staff. After looking & sitting on a lot of sofas, we chose the first one we saw. Lyn explained all the required information,... Voir plus
L'entreprise a répondu
Lynne at Therapia Lane DFS has given me so much time and expertise. She didn't encourage me to go for something more expensive, and she was friendly and helpful. She made spending £2,000 a pleasure. A... Voir plus
L'entreprise a répondu
What made our experience great was the interaction with the manager,as each time we visited, we were greeted and had conversations with him, that made us feel very welcome. Also all members of the tea... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Magasin de meubles
- Accessoires de meubles
- Magasin d'ameublement et de décoration
- Magasin de meubles de salon
- Magasin de canapés
- Tapissier décorateur
Écrit par l'entreprise
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Écrit par l'entreprise
Coordonnées de contact
Hesterman Way, Valley Park, CR0 4YJ, Croydon, Royaume-Uni
- 0333 999 9773
4,9
Excellent
7 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Pleasant experience
Lots of choice and swatches available. Really helpful advisor, Peter made the experience easy and pleasant.
10 juillet 2026
Réponse de DFS Furniture - Croydon
Hello,
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
Kind regards,
Lorraine A
DFS Customer Support
Réponse de DFS Furniture - Croydon
Good Afternoon,
Great review, thanks for sharing!
Kind Regards
Jordan
DFS Customer Support
Absolutely fantastic customer service…
Absolutely fantastic customer service in the shop couldn’t have asked for more
9 juillet 2026
Réponse de DFS Furniture - Croydon
Hello Sara,
Thanks for your fabulous review, we love to hear it!
Kind regards,
Lia
DFS Customer Support
Réponse de DFS Furniture - Croydon
Good Morning,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards,
Jordan
DFS Customer Support
The salesperson was very helpful and…
The salesperson was very helpful and explained everything to me
8 juillet 2026
Réponse de DFS Furniture - Croydon
Hello,
Thank you for your kind review.
Kind regards,
Holly M
DFS Customer Support
Very organised staff Peter very helpful…
Very organised staff Peter very helpful took time and explained everything .
7 juillet 2026
Réponse de DFS Furniture - Croydon
Hello Aida,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind regards,
Lia
DFS Customer Support
Chris and Hisham excellent customer service
The members of staff were super friendly and informative. Hisham & the Manager Chris were amazing and helped me find the perfect sofa for my place.
6 juillet 2026
Réponse de DFS Furniture - Croydon
Hello Jesse,
Your feedback is greatly appreciated, thank you for sharing your review with others and we look forward to you receiving your new furniture!
Kind regards,
Lia
DFS Customer Support
Staff was very helpfu…
Staff was very helpful and answered every question we had and also thoroughly explained the whole process.
7 juillet 2026
Réponse de DFS Furniture - Croydon
Hello Faysal,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lia
DFS Customer Support
We visited the Croydon store today &…
We visited the Croydon store today & was greeted by a lovely member of your staff. After looking & sitting on a lot of sofas, we chose the first one we saw. Lyn explained all the required information, not rushing & helped us decide on the options available. We purchased our sofa with matching footstool, leaving & feeling happy.
5 juillet 2026
Réponse de DFS Furniture - Croydon
Hello,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards
Lorraine A DFS Customer Support
Outstanding customer service from start to finish!
I just wanted to say a massive thank you to Hanifah (I hope I spelt it right). She saw me sit down and immediately came to assist me. She was friendly, welcoming and helped me check the colour was correct (eyesight issues lol) having previously seen the same sofa in a different store. She took the time to answer all the questions that I had and made the process very simple and straightforward. I can’t wait for my sofa to arrive and I would highly recommend seeing Hanifah if you visit the DFS store in Croydon. 🥰
4 juillet 2026
Réponse de DFS Furniture - Croydon
Hello,
Thank you for taking the time to leave us your review. Your feedback is greatly appreciated. We are so happy to hear about your great experience with DFS. Thank you so much for placing an order with us.
Kind Regards,
Holly M
DFS Customer Support
We had a great experience visiting DFS…
We had a great experience visiting DFS Croydon store on last Saturday 27th June the staff were friendly knowledgeable and we ended up choosing & buying the sofa set
27 juin 2026
Réponse de DFS Furniture - Croydon
Hello Tahsin,
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind regards,
Lia
DFS Customer Support
Réponse de DFS Furniture - Croydon
Hello Mark,
Great review, thanks for sharing!
Kind regards,
Lia
DFS Customer Support
Réponse de DFS Furniture - Croydon
Hello Joy,
Amazing review, we really appreciate it!
Kind regards,
Lia
DFS Customer Support
Peter helped me & my mum
Peter helped me & my mum, he was very helpful. The sofa we saw in store was priced cheaper than online, he then called the head office to price match the sofa. Gave us a free care kit & got us some discount also. Thank you very much Peter.
1 juillet 2026
Réponse de DFS Furniture - Croydon
Thanks for this fabulous review. We appreciate you sharing it with others!
Kind Regards,
Vanessa
DFS Customer Support
The gentleman who served me was very…
The gentleman who served me was very patient and he explained everything and answered all my questions. Thank you so much.
30 juin 2026
Réponse de DFS Furniture - Croydon
Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.
Kind Regards,
Vanessa
DFS Customer Support
Great Customer Service
The lady who welcomed us was very helpful and friendly. She took her time to walk us through the products and the process before, during and after purchasing.
30 juin 2026
Réponse de DFS Furniture - Croydon
Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.
Kind Regards,
Vanessa
DFS Customer Support
Réponse de DFS Furniture - Croydon
Good Afternoon,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Excellent service
Excellent service. Very friendly and helpful team. Ozzy and Sean were great!
27 juin 2026
Réponse de DFS Furniture - Croydon
Hello,
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
Kind regards,
Lorraine A
DFS Customer Support
Réponse de DFS Furniture - Croydon
Hello,
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind regards,
Lorraine A
DFS Customer Support
Peter was very helpful and calm
Peter was very helpful and calm, answered all my questions professionally and broke it down clearly for me if I was unsure
29 juin 2026
Réponse de DFS Furniture - Croydon
Good Afternoon,
Thank you for leaving us a 5* review. We are really happy that Peter met your expectations in store and you had a lovely experience when placing your order!
Kind Regards,
Jordan
DFS Customer Support
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.