DFS Furniture - Gateshead Avis 

We had such a fantastic experience at DFS, thanks to Rachel. She was incredibly friendly, patient, and knowledgeable, taking the time to understand exactly what we were looking for without ever making us feel rushed or pressured.

Rachel went above and beyond to help us find our dream sofa, offering great advice and making the whole process easy and enjoyable. Her excellent customer service really stood out, and we couldn’t be happier with our purchase.

Thank you, Rachel, for making what could have been a stressful decision such a positive experience. We highly recommend asking for Rachel if you’re visiting DFS!

Pam was very helpful with choosing our new settee. We went in and we were really unsure on what we wanted but Pam went through every option to make sure we were happy!

Thank you again

Friendly and helpful staff who provided us with the right info and assistance.

I received excellent customer service throughout my visit. I was given plenty of time to browse without feeling pressured, which made the experience very comfortable. Everything was clearly explained, and my order was confirmed carefully to ensure it was exactly right for me. The staff were friendly, attentive, and genuinely focused on providing a positive customer experience. I left feeling valued and very satisfied with the service I received

Professional, friendly salesperson who took time to ensure we understand the purchase terms and conditions. Made it all easy.

Just put a deposit down, really pleased with the service. Nicola was very knowledgeable and helpful. Really looking forward to it arriving.

Staff very helpful, polite and friendly - all my needs were tended to in a professional manner
Found a sofa that I can actually sit on and my feet touch the floor - so happy days
Thank you DFS you do not know how much it means to mean to be able to sit in comfort
I look forward to my delivery

The sales person who dealt with us was amazing, could not do enough for us.

Michelle from Newcastle metro centre was brilliant, also nice to get saleswoman with a sense of humour, my wife has bad anxiety but Michelle sorted that out, pat on her back needed

DFS Consultant knew the product/sofa well when asked about dimensions etc. While we were probably quite an easy sell, her overall demeanour made the experience simple and stress free. Listened to what we wanted and needed having two toddlers to consider.

Lovely staff, very informative, great choice of styles and colours .
Purchased my new sofa today estimated delivery 12 weeks which is great thank you DFS.

Give lots of info to me explained to me very clearly and re checked by another staff member

Good sales man Paul guided us threw with ease

A smile good conversation, knowledge and smooth sale.

Good show room with plenty of choice. Plenty of sales people on hand but not pushy! Very helpful and good explanation of services and finance deals on offer. Pamela was our sales person and she was fantastic.

Our sales person Zak was brilliant - not pushy, listened and helped us throughout. Plus the sofa was just the right price and style we were looking for.

Fantastic shop well displayed, lovely caring staff at hand to assist when needed.

Nic who helped us was great, well spoken, friendly and great welcoming attitude who assisted us with what we needed and much more. Provided great care and information that we wouldn’t have considered.

Always good advise , helpful don't feel pushed in to anything, great customer service, purchase many sofas at dfs would not go anywhere else

The staff in DFS Gateshead are all very attentive and friendly, letting us have a look but can answer any questions when it came to ordering we were talked through everything. Excellent shopping experience thank you.