The team were understaffed but made an extra effort to help everyone. Ou salesperson Sammy couldn't have been more pleasant and helpful.
L'entreprise a répondu
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Lisez les avis des autres
The helpful but not intrusive assistance we received from Chloe was beyond criticism. Her knowledge of your products was faultless. It was a most enjoyable and productive experience. Excellent sale... Voir plus
L'entreprise a répondu
Having already seen a sofa online that I liked, I popped into the Grantham store to try it out. Demi was so incredibly helpful and friendly, explaining everything I could possibly need to know and run... Voir plus
L'entreprise a répondu
I had a very pleasant experience at DFS. Ms Samy was extremely helpful and explained everything clearly, which made the whole process easy to understand. She was also very kind and patient with my dau... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Magasin de meubles
- Accessoires de meubles
- Magasin d'ameublement et de décoration
- Magasin de meubles de salon
- Magasin de canapés
- Tapissier décorateur
Écrit par l'entreprise
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Écrit par l'entreprise
Coordonnées de contact
Gonerby Road, NG31 8AU, Grantham, Royaume-Uni
- 0333 999 9743
4,9
Excellent
2 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
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Whole experience with purchasing a new…
Whole experience with purchasing a new suite was excellent.
9 mai 2026
Réponse de DFS Furniture - Grantham
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lorraine A DFS Customer Support
Good experience
The experience was good. The staff were helpful. Andy our salesman was excellent.
The situation about vat free riser recliner chairs was a mess, with company policy not being clearly known.
27 avril 2026
Réponse de DFS Furniture - Grantham
Good Afternoon,
Thank you for sharing your review. We’re glad to hear you enjoyed your experience with us in store and we are very sorry to hear of your experience with the riser recliner. We will ensure this is fed back to the relevant team. We hope you love the furniture as much as us!
Kind Regards,
Jordan
DFS Customer Support
Réponse de DFS Furniture - Grantham
Good afternoon Sheila,
Thanks for sharing your lovely review!
Kind regards,
Lia
DFS Customer Support
Professional yet friendly buying process
Visited showroom 3 times trying to make a decision and each time met with friendly professional service but non obtrusive.
Today I visited again determined to make a decision. Andrew helped me and made ordering process simple and stress free despite my indecisivness!
4 mai 2026
Réponse de DFS Furniture - Grantham
Good afternoon Elaine,
Thank you very much for sharing your experience, we love to hear your feedback about our friendly team!
Kind regards,
Lia
DFS Customer Support
Réponse de DFS Furniture - Grantham
Good afternoon Kev,
Great review, thanks for sharing!
Kind Regards
Lia
DFS Customer Support
Exceptionally helpful service!
Exceptionally helpful service from Andrew at the Grantham store; no pressure, no upsell, no rush to decide, very knowledgeable, I can't fault the experience. The sofas look great, very comfy, nice fabric choices. Definitely recommend.
4 mai 2026
Réponse de DFS Furniture - Grantham
Good afternoon,
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
Kind regards,
Lia
DFS Customer Support
Réponse de DFS Furniture - Grantham
Good afternoon John,
Great review, thanks for sharing!
Kind Regards
Lia
DFS Customer Support
We had an excellent first experience…
We had an excellent first experience with the Grantham Branch of DFS. Our sales persons Sammi was very open and friendly and efficient.
3 mai 2026
Réponse de DFS Furniture - Grantham
Hello,
Thank you for taking the time to leave us your review. Your feedback is greatly appreciated.
Kind Regards,
Holly M
DFS Customer Support
Great service
Great selection of furniture and options to suit our home. Excellent and friendly service!
3 mai 2026
Réponse de DFS Furniture - Grantham
Thank you so much for sharing your lovely feedback with us. It's much appreciated! We can’t wait for you to receive your new furniture, and I can assure you it’ll be worth the wait
Kind Regards,
Vanessa
DFS Customer Support
No pressure sales
Great selection to choose from
No pressure sales
The sales lady we dealt with Demi, was very knowledgeable and professional
3 mai 2026
Réponse de DFS Furniture - Grantham
Good Morning,
Thank you for leaving us a 5* review. We are really happy that Demi met your expectations in store and you had a lovely experience when placing your order!
Kind Regards,
Jordan
DFS Customer Support
Réponse de DFS Furniture - Grantham
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind Regards,
Vanessa
DFS Customer Support
No direct pressure to buy
No direct pressure to buy, comprehensive information, polite and friendly staff.
30 avril 2026
Réponse de DFS Furniture - Grantham
Good afternoon Angela,
Thanks for this fabulous review, we appreciate you sharing it with others!
Kind Regards
Lia
DFS Customer Support
A pleasant & smooth purchase
A very friendly, informative & personalised and experience. Demi was knowledgable and friendly. Attentive & gave us all the time we needed.
27 avril 2026
Réponse de DFS Furniture - Grantham
Good morning,
Thank you very much for sharing your experience, we love to hear your feedback about our friendly team!
Kind regards,
Lia
DFS Customer Support
Professional, warm and patient.
Warm, no hassle approach and we're able to approach for assistance when we were ready.
Demi in sales went above and beyond, giving us full clarity from the brands, options, different ideas of what she thought we might like. Helped us with understanding our payment options what kind of insurance we could take. She made sure we were not rushed and that we were 100% set on the right sofa. Nothing but a pleasure from start to finish.
26 avril 2026
Réponse de DFS Furniture - Grantham
Hello,
Thank you for taking the time to leave us your review. Your feedback is greatly appreciated. We are so happy to hear about the fantastic service received. Thank you so much for placing an order with us.
Kind Regards,
Holly M
DFS Customer Support
Réponse de DFS Furniture - Grantham
Good Morning,
Great review, thanks for sharing!
Kind Regards
Lorraine A
DFS Central Customer Support
Sammy was lovely and really helpful…
Sammy was lovely and really helpful when buying our sofa.
26 avril 2026
Réponse de DFS Furniture - Grantham
Hello,
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
Kind regards,
Lorraine A
DFS Customer Support
Given 1* as not able to give zero
Given 1* as not able to give zero. We recently bought 2 new electric recliners from DFS , we have bought from DFS in the past and things have been good.
Unfortunately this time is not so good , within a few days of delivery we had wrinkles on the seats after just a few hours of sitting on them.
DFS came out twice but said it’s what they call puddling and we need to redress the seats after sitting on them.
On all the furniture we have bought over the years we have never had to do this and had never heard of it. So as far as they are concerned there is no fault.
We now have 2 new settees that cost £2500 they look 10 years old.
I think , can’t prove it but engineers never denied it that the furniture is now made in China , not that they advertise this.
I m now going to seek legal advice but just wanted to make people aware that what they think they are buying is not very good quality and is actually rubbish and there so called 10 year guarantee , is about as much use as an ashtray on a motor bike.
My advise is don’t buy from DFS.
Unable to attach pictures unfortunately.
12 mars 2026
Avis spontané
Réponse de DFS Furniture - Grantham
Good Afternoon,
Thank you for taking the time to leave us your review. Your feedback is greatly appreciated.
We are very sorry to see that you've rated DFS 1 star, this is very disappointing and we apologise for any inconvenience caused.
Unfortunately, as no order reference number has been provided we are unable to locate your order. However, if you would like to discuss this matter further please do not hesitate to contact our Customer Service Team on 0333 9999 777.
Kind Regards,
Jordan
DFS Customer Support
Réponse de DFS Furniture - Grantham
Good Morning,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Réponse de DFS Furniture - Grantham
Good morning,
Amazing review, we really appreciate it!
Kind regards,
Lia
DFS Customer Support
Réponse de DFS Furniture - Grantham
Good Morning,
Great review, thanks for sharing!
Kind Regards
Jordan
DFS Customer Support
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