After a medical emergency in Italy, Direct travel appointed a case manager who arranged a safe journey home which included special assistance at the airport and taxis from the hospital in Pisa and f... Voir plus
L'entreprise a répondu
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
Following problems with our previous insurers, MIA Online/Brokersure Ltd/Direct Travel Insurance/Good to Go were a breath of fresh air. They have polite, helpful, well informed call centre staff who... Voir plus
L'entreprise a répondu
Purchased our travel insurance to commence on April 1st, and used it for our journey to the Isle Of Wight later in the month. This company offered us an affordable level of cover, considering our elde... Voir plus
L'entreprise a répondu
It's the way of the world that when buying any sort of insurance the buyer always looks for the best deal available BUT, having said that, it must provide the cover that you require and in this case D... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Informations provenant de diverses sources externes
Direct Travel Insurance has specialised in providing quality travel to UK travellers for over 25 years. Policies underwritten by Chaucer Insurance Company DAC and backed up by our UK Call Centre.
Coordonnées de contact
Direct Travel Insurance, Digital House, Threshelfords Business Park, Inworth Road, Feering, CO5 9SE, Colchester, Royaume-Uni
- 0330 880 3600
- enquiries@direct-travel.co.uk
- www.direct-travel.co.uk
4,6
Excellent
3 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Worthless insurance policy
Having waited three months for a response, we have now been informed that we are not in fact covered by this worthless insurance policy, given a list of exceptions as long as "War and Peace". Be aware that although you may take out a policy in good faith, you will in fact be filling Direct Travel Insurance's pockets for a policy that is not worth the paper is is written on. If you wish to fill their coffers feel free, but if not, go elsewhere for travel insurance that is genuine and not a money-making scheme.
29 octobre 2026
Avis spontané
Réponse de Direct Travel Insurance
Thank you for taking the time to leave your review. We are very sorry to hear of your disappointment with the outcome of your claim and the time taken to reach a decision. We fully appreciate how frustrating this must have been.
As the insurance intermediary responsible for arranging your policy, claims are assessed and handled by an independent third-party claims administrator on behalf of the insurer, in accordance with the policy terms and conditions. Whilst we are unable to overturn their decisions, we do take concerns regarding the claims experience seriously.
We would welcome the opportunity to look into the circumstances surrounding your experience, particularly the delays you have mentioned, and ensure that any concerns are raised with the appropriate parties. Please contact us directly with your policy details so that we can investigate further.
We are sorry that your experience has left you feeling this way and appreciate you bringing your concerns to our attention.
Check reviews for the claims handler before buying
Claim rejected several times by Rightpath claims who work on behalf of Direct travel to reduce the negative feedback for Direct Travel reviews. Before taking out insurance with this company check the reviews for Rightpath claims company which has a rating of 1.6 on Trustpilot
18 mars 2026
Avis spontané
Réponse de Direct Travel Insurance
Thank you for your review. As this matter has been discussed with you previously, we have taken the opportunity of contacting the claims team for an update.
They have advised that your claim is currently being reviewed, and you will be contacted by Rightpath Claims within the next couple of days with their findings.
We hope they are able to provide the outcome you are hoping for.
The Direct Travel Insurance Team
Réponse de Direct Travel Insurance
Thank you for your feedback. We’re pleased to hear that your experience with Direct Travel Insurance met your expectations.
The Direct Travel Insurance Team.
FOUND SOME SMALL PRINT TO INVALIDATE A…
FOUND SOME SMALL PRINT TO INVALIDATE A LEGITIMATE CLAIM, I AM NOW TAKING THEM TO THE FINANCIAL OMBUDSMAN SERVICE - AVOID THIS COMPANY, THEY ARE A SCAM COMPANY!!!!!!!!
22 novembre 2025
Avis spontané
Réponse de Direct Travel Insurance
We’re sorry to hear that you’re dissatisfied with the outcome of your claim. While we can’t discuss claim details publicly, we’d like the opportunity to look into this further. Please reach out to our claims team or email us directly so we can review your case.
The Direct Travel Insurance Team.
Réponse de Direct Travel Insurance
We really appreciate your kind words - thank you for sharing your experience with Direct Travel Insurance!
The Direct travel Insurance Team.
Réponse de Direct Travel Insurance
Thank you for your positive comments Andrew! We are glad you had a great experience!
The Direct Travel Team
the company that left you for dead
The company that absolutely leaves you to die in any holiday destination you go to, and while leaving you to die, they also make fun of you and take your money from you. Although I notified them of my emergency 4 times by e-mail, they returned to me by e-mail and gave me a phone number and a phone number. and while I was dying, they told me to call me to call this phone number. Apart from that, instead of directing me to the hospital, instead of directing me to private clinics or instead of sending me a private ambulance, they did not answer any more questions and left me to die. Then we called the number they gave us and the number they gave us just gave us a ridiculous suggestion and said if you can go to the State hospital there and closed the subject, they are such a shameless company.
22 août 2025
Avis spontané
Réponse de Direct Travel Insurance
We are sorry to hear that you have had a negative experience. In order for us to investigate this, please could you provide your policy reference number.
The Direct Travel Insurance Team.
Very easy to set up for my wife &…
Very easy to set up for my wife & Children now Adults to travel to China
9 janvier 2025
Réponse de Direct Travel Insurance
That is great to hear! Thank you for choosing Direct Travel Insurance!
The Direct Travel Insurance Team.
awaiting an outcome very slow
i have made a claim on the 04/05/2025 as i was robbed while travelling todays date is now 06/07/25 and im still awaiting the outcome when ever i email them i have to wait a week for a response this has been an awful experience!!!!
5 mai 2025
Avis spontané
Réponse de Direct Travel Insurance
Thank you for providing your feedback. We are sorry to hear that your claim has not been finalised as yet and that you are unhappy with your experience. We have taken the opportunity of contacting the claims department regarding your claim and await their response, upon receipt of which we will be able to update you further.
The Direct Travel Insurance Team
Easy to complete forms
Easy to complete forms. Little delay in delivery after purchase. Good price for the covered items.
10 juillet 2025
Réponse de Direct Travel Insurance
Many thanks for taking the time to share your positive feedback on your recent experience, Steven!
The Direct Travel Team
Réponse de Direct Travel Insurance
That is great to hear! Thank you for choosing Direct Travel Insurance!
The Direct Travel Insurance Team.
After a medical emergency in Italy
After a medical emergency in Italy, Direct travel appointed a case manager who arranged a safe journey home which included special assistance at the airport and taxis from the hospital in Pisa and from Manchester airport.
I'm pleased to say everything went smoothly and we returned safely.
I really can't thank them enough!
1 juillet 2025
Réponse de Direct Travel Insurance
We are pleased that you had such a great experience! Thank you for your positive feedback!
The Direct Travel Insurance Team.
Easy and very straight forward and…
Easy and very straight forward and really good prices for Travel insurance , haven’t used it and hopefully don’t have to x
3 juillet 2025
Réponse de Direct Travel Insurance
Many thanks for taking the time to share your positive feedback on your recent experience.
The Direct Travel Insurance Team.
Easy to deal with
3 juillet 2025
Réponse de Direct Travel Insurance
That is great to hear! Thank you for choosing Direct Travel Insurance.
The Direct Travel Insurance Team.
Customer service is excellent.
Customer service is excellent.
A query I had was dealt with straight away no problems. Friendly and polite.
1 juillet 2025
Réponse de Direct Travel Insurance
Thank you for your positive comments, Lynne! We are glad you had a great experience.
Réponse de Direct Travel Insurance
Thanks for your positive comments, and for choosing Direct Travel Insurance!
The Direct Travel Insurance Team.
You didn't dismiss me because I've got…
You didn't dismiss me because I've got high blood pressure, others I've tried won't insure you if you tike the box to say your under medication thay don't want to no .
29 juin 2025
Réponse de Direct Travel Insurance
Thank you for your positive feedback. It is great to hear that you had a smooth process when purchasing your insurance with us!
The Direct Travel Team
Réponse de Direct Travel Insurance
That is great to hear! We are pleased that you found our website easy to use, and that you had a smooth process when purchasing your insurance with us. We appreciate your feedback.
The Direct Travel Insurance Team.
Had to ring twice and on the second…
Had to ring twice and on the second time the price reduced
29 juin 2025
Réponse de Direct Travel Insurance
Many thanks for taking the time to share your feedback on your recent experience! We are sorry to hear you were unable to contact us on your first attempt!
The Direct Travel Insurance Team.
Réponse de Direct Travel Insurance
That is great to hear! Thank you for choosing Direct Travel Insurance!
The Direct Travel Insurance Team.
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.