DirectDoors.com Avis 

Ordered a set of oak double pocket doors from doors direct. The price was competitive, they arrived on time and were of good quality. I will admit that the instructions to fit the pocket doors were pretty basic with limited video instructions online. This is no fault of direct doors but an issue with their third party supplier.

Due to an issue with the builders, we didn't get around to installing the pocket doors until about 3 months after delivery. It was then when we noticed damage to one of the flush handles and, even though they clearly state that any damage should be reported within 24 hours of delivery, one quick email to customer servies and a pair of replacement handles arrived the next day. Can't fault that.

Got a good quality Mahogany door at a very good price. Delivery and contact before delivery was excellent and the brass fittings received were top quality.
I will be using them for my back door when I am ready.

My order took some time to be delivered and first delivery scheduled was missed without any notice by the company. When it was delivered, it came at a much earlier time than I had requested. It would seem that Direct Doors uses a rubbish delivery courier who cannot even help place the heavy glass door inside the door, merely a few inches away. Sullen and rude ! In its packaging now, it already looks warped in the middle.

Having had further experience with Direct Doors (12/7/23) , this time with a return as I had mistakenly chosen a wrong sized door, I am now reviewing my previous comments and would like to compliment Claira for solving my problems with the returns. Firstly I was over the returns policy but they overlooked this for my sake and Claira went a step further to help organise a collection of my return which was very much appreciated as it was not easy to find a courier service for this big item.

I will be ordering a replacement door of a smaller size once this is in stock. Thank you, Claira !!

Excellent service. The driver phoned the day before and gave me an exact delivery time (having checked this was ok with me), arrived on time and was really helpful and pleasant.

Delivered quickly, good quality and a decent price.

Easy to use site. Found exactly the matching internal door handle even though it was 9 years after we bought the originals.

2 custom made doors for a Pocket Door system that took 9 weeks to arrive came warped by more than 10mm each and so far the company has only offered to replace one of the doors. Both doors cannot fit and even if they could fit would look totally out of place. The doors cannot be "fixed" as company claims and the offer of replacing one door makes no sense. Only a full refund is acceptable which so far has not been offered.

9 May UPDATE

Direct Doors have agreed to a full refund. I have made alternative arrangments to source the doors. So back in funds but 8 weeks behind schedule! moved from one star to 3 star.

+++

' Great Product - No Hassel purchasing - Good delivery times given '
Brought my first door from this company and was a little wary as to what I would get. The door looked just what I wanted on the website and at a good price. The item came with free delivery and was delivered on a Saturday and at a timed slot which was brilliant. I was not disappointed with the door it is just what I was hoping for, in fact better than I was expecting, so impressed I have just ordered another one. I now know where to go when I want a new door, Brilliant service, Thank you.

Excellent service. They checked and checked and rechecked we had all the correct measurements on a replacement front door. Very well packaged and delivered. Beautiful stable style all wood door with large double glazed windows in upper section.

Their customer service is very good indeed. Very pleased with how they dealt with queries.

I am looking for a front door for my house, I decided to look online. We went for one that had a glaze on the side, as it saw in the pictures. My mistake not to read the legend with attention as pictures sells(selling companies knows that).
When I receive the goods there was no glaze, as I didn’t see the term and conditions for returns, now I have to keep a door that I don’t want due to the potencial to cost me more than I expected.
Buying online can be great, have to pay attention to all the hidden points.
Obviously I won’t be using direct doors again! I will get my internal doors from a place that allows me to return it in case of issue without to much drama.

Great service turned up on time and fantastic looking door.

Really good online advice and friendly helpfull delivery. Great product -

“Absolutely brilliant service from the ordering to a very prompt delivery. My order was for a set of double railed doors. very impressed with the quality of materials used and the ease to install. One of the few places I could find on the internet that stocked the items I required and at a reasonable price.”

' Yes I would buy from them good service '
Yes I would recommend them, good after sales service

Steelworx CSLP1164T T-Bar Bathroom Lever Lock Handles - 2 Finishes
Date of experience: 17/03/2023

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I was stuck having lost a critical part from a double pocket door system synchronous closure kit, carrying out some decoration to the doors and reached out to find out if I could get a spare. I received a response within 1 hour and then had a resolution, and then received acknowledgement that a pair of parts would be winging their way to me the following post/parcel dispatch. I could not have asked for more - top shout out to Kiera ! Perfect experience

Bit of a problem with delivery, but sorted. John phoned from DD and was very friendly at explaining things. So I am happy with Direct Doors.

The staff were very friendly and helpful over the phone, and very efficient too.

Honestly, I wouldn’t have given a single star in this rating, if it was possible.
Obviously, I’ve learnt the hard way, what you pay for, is what you get!
Absolutely, poor quality wooden doors.
My joiner, fitted double doors and straightaway it was observed that one of the doors was warped.
The doors arrived and were stored, as instructed by DirectDoors, laid flat on my living room floor, prior to my joiner attending my address.
Apparently, I failed to read the instructions, that they sent… according to DirectDoors, I should have had my joiner, trim the doors to fit and then hang them. Then he should have removed the doors immediately, so that I could ‘treat’ them to prevent the wood from warping…
Unfortunately, they claim that the wood must have ‘warped’ in the 30 minutes between my joiner finishing and me painting the doors…
Sadly and with the deepest of regret, they now claim that any so called ‘warranty’ is void.
DirectDoors ‘customer service’… if it can be called that… refuse to accept responsibility for the very poor quality doors received, which is reprehensible.
I have gone to the extent of providing photographs of my defective doors, and documentation to confirm just how long it actually takes wood to warp… however, they refuse to take ownership for there products.
I partially blame myself in that I should have paid for better quality wooden doors…
I’m now left with double dinning room doors that don’t close correctly…
Please view attached photographs…as they say… a picture paints a thousand words!
Buy elsewhere…don’t bother with the substandard, inferior and shabby products.