Direct Residential Avis 

139
TrustScore 4.5 sur 5

4,6

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Lisez les avis des autres

Noté 5 sur 5 étoiles

I can't recommend Direct Residential highly enough. In what's become an increasingly complicated rental market, they made the entire process smooth and stress-free. Special mention to Ben, wh... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

Right from the word go they got me tenants very fast and even though the would be tenants reference did not go through they got me other tenants in the right timeframe and also got me a good contrac... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

We had been searching for a property to rent for months, and every local agent we’d dealt previously had been uninterested and unhelpful. The team at Direct Residential, however, are different. From t... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

Nick and the team are, by far, the best Letting Agency I have used. Always friendly and extremely helpful; working with the tenant - rather than against them. Every interaction / complaint h... Voir plus

L'entreprise a répondu

À propos de l'entreprise

  1. Agence immobilière

Écrit par l'entreprise

Direct Residential is an Award Winning Letting and Property Management Specialist based in Epsom. Our service has been developed by Landlords, for Landlords, utilising over a quarter of a century of national experience. We subscribe to the highest standards as members of ARLA, the government tenant deposit protection scheme (TDS) and Safe Agent. Our complete business is managed under one roof over three floors, making contact easy and all aspects of the process transparent.


Coordonnées de contact

4,6

Excellent

TrustScore 4.5 sur 5

139 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Aucun historique récent de demande d’avis

Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.

A répondu à 100 % de ses avis négatifs

Répond généralement dans un délai de 24 heures

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4,6

Tous les avis

(139)

7 avis reçus au cours des 12 derniers mois

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Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 5 sur 5 étoiles

Highly recommended…

Direct Residential cant be recommended highly enough. Professional, respectful and thorough, the team always do their best for landlords and tenants alike. Any issues are solved quickly and helpfully. Highly recommend.

5 septembre 2024
Avis spontané
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Réponse de Direct Residential

Thank you SV for your lovely review, which means the world to us. It is our pleasure to support you on your journey.

Noté 5 sur 5 étoiles

Positive Experience

Rented with Direct Residential for a year. The staff were extremely helpful and friendly throughout the whole process. In particular Nick who dealt with all of our questions and queries quickly and efficiently.

16 juillet 2024
Avis spontané
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Réponse de Direct Residential

Thank you for your lovely review Luke, which will get passed on to Nick. It is our pleasure to support our wonderful tenants in their homes.

Noté 5 sur 5 étoiles

Direct Residential have been so helpful…

Direct Residential have been so helpful throughout my rental process. Anna and the rest of team were always happy to help and answered any questions I had. They made the process a lot less stressful.

12 août 2024
Avis spontané
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Réponse de Direct Residential

Hi Hannah, thank you for your lovely review and especially recognising one of our stars - Anna. All the best in your new home.

Noté 5 sur 5 étoiles

Smooth and fast renewal

Harrie (Renewals Manager) made the process of renewing and being added to a lease super easy, smooth and clear. Would recommend.

19 juillet 2024
Avis spontané
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Réponse de Direct Residential

Thank you Aleisha for your lovely review. Harrie works passionately to help others so have this feedback is wonderful. All the best.

Noté 5 sur 5 étoiles

Amazing team

I’m very pleased with this service , any issue we have had have been resolved quickly and efficiently thanks to the whole team
Thank you for all the support.
Couldn’t recommend them more, they are really kind and super helpful!

30 juin 2024
Avis spontané
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Réponse de Direct Residential

Hi Amira, thank you for your lovely review and kind words - it means a lot to the team! It is our pleasure to support you in your home.

Noté 5 sur 5 étoiles

Really excellent service both before…

Really excellent service both before and after moving house. Really supportive throughout the entire process answering all our questions and concerns. I have zero complaints about Direct Residential and would thoroughly recommend them to anyone.

5 juillet 2024
Avis spontané
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Réponse de Direct Residential

Thank you Braden for your fabulous review! It is our pleasure to provide a fantastic service.

Noté 5 sur 5 étoiles

Exceptional Rental Experience

I had a wonderful experience working with Anna from Direct Residential. Her professionalism made the rental process smooth and stress-free. Anna’s attention to detail and commitment to finding the right rental for me were truly impressive. I highly recommend Anna and the Direct Residential team for anyone looking to rent a home!

3 juillet 2024
Avis spontané
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Réponse de Direct Residential

Thank you Sab for your wonderful review and in particular mentioning the great service by Anna - one of the team of stars! It has been our pleasure to support you and wishing you all the best in your new home.

Noté 5 sur 5 étoiles

This agency has provided a very good…

This agency has provided a very good approach towards us.we have got a good apartment.They responds very quickly to our queries and doubts.

5 juillet 2024
Avis spontané
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Réponse de Direct Residential

Thank you Asha for your lovely review. It has been our pleasure to support you moving in to your new home.

Noté 5 sur 5 étoiles

Harrie any Linda at Direct Residential…

Harrie any Linda at Direct Residential have supportive to all my needs.
They have constantly kept me informed and dealt with any questions that I was uncertain of.
Highly recommend.

13 juillet 2024
Avis spontané
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Réponse de Direct Residential

Thank you for your lovely review Kathleen, it is our pleasure to support you.

Noté 5 sur 5 étoiles

Very good experience as a tenant

Just rented a property through Direct Residential. Had a really a really nice experience right from the start. Was contacted back promptly after I made my enquiry and shown around by Ben who was very professional and friendly and answered all my questions. Also, communicated with Linda via emails and her responses were very prompt and informative.

3 juillet 2024
Avis spontané
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Réponse de Direct Residential

Thank you for your lovely review Agnieszka, it is much appreciated. It is our pleasure to support you in to your new home.

Noté 5 sur 5 étoiles

I have use direct residential for over 10 years

I have use direct residential for over 10 years. I have always had great service and advice. Harrie has been amazing sorting out my old tenants and my new tenants. Amazing thank you

12 juillet 2024
Avis spontané
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Réponse de Direct Residential

Thank you for your lovely review Alex. It has been and continues to be a please to support you in your home.

Noté 5 sur 5 étoiles

Tenant finding service

Have used them before. Extremely efficient tenant finding service. Very competitive charges and found a few prospective tenants in very short time. Excellent advice regarding valuation and process.

3 juin 2024
Avis spontané
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Réponse de Direct Residential

Thank you for your lovely review Mrs Kumar. It is our pleasure to support you. We work hard, and to receive the recognition for this is hugely appreciated. Thank you.

Noté 5 sur 5 étoiles

Would like to thank Harrie Gillani for…

Would like to thank Harrie Gillani for her support in renewing our contract each year! She’s been amazing!

3 juillet 2024
Avis spontané
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Réponse de Direct Residential

Thank you Milena for your lovely review and especially mentioning Harrie. It is our pleasure to support you in your home.

Noté 5 sur 5 étoiles

Working with Direct Residential has…

Working with Direct Residential has been a wonderful experience. They’re helpful, knowledgeable and attentive and have made the whole process of tenancy very easy. I highly recommend them.

1 mai 2024
Avis spontané
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Réponse de Direct Residential

Thank you for your lovely review. It has truly been our pleasure to help and support you in your move into your new home.

Noté 5 sur 5 étoiles

Thank you for all the support

Thank you for all the support. Harriet has been very helpful when I have contacted direct residential. Very accommodating and they are always happy to help!

27 juin 2024
Avis spontané
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Réponse de Direct Residential

Thank you Carly for your lovely review and taking the time to acknowledge Harrie's assistance. It has been our pleasure to help and support you.

Noté 5 sur 5 étoiles

Harrie has always been Very friendly

Harrie has always been Very friendly, helpful and efficient throughout my renting experience.She is reassuring at every step.

21 juin 2024
Avis spontané
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Réponse de Direct Residential

Thank you Peter for your lovely review and taking the time to acknowledge Harrie's assistance. It has been our pleasure to be there to help and support you.

Noté 5 sur 5 étoiles

Great experience

Had a great experience with Direct Residential.
Staff were great and very efficient ensuring a smooth transition.

9 mai 2024
Avis spontané
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Réponse de Direct Residential

Many thanks Nikki for the lovely review, and in particular picking out great service from Anna and Ben - much appreciated. It has been our pleasure to support you in your new home.

Noté 5 sur 5 étoiles

I have lived at one of the properties…

I have lived at one of the properties let out by Direct Residential for over a year now. Due to some personal issues I found myself completely lost and wasn’t sure on how I will navigate around my tenancy. However, I had taken my concerns to Harrie ( property manager) and she has spent the last month in constant contact with me and helping me find a solution. Not only did she do the admin work but also kept me updated and reassured me hurdles along the way. I am so grateful for the whole team who have worked together in the background to resolve my issues. I’ve never come across estate agents who have been this understanding. Thank you!

12 juin 2024
Avis spontané
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Réponse de Direct Residential

Thank you Azal for your lovely review and taking the time to acknowledge. It has been our pleasure to be there to help and support you in tough times. Wishing you all the best for the future.

Noté 5 sur 5 étoiles

Excellent - honest, helpful, and very quick responding to emails

This is my second time renting with Direct Residential and it has been just as good as the first 4 year tenancy I had with them at a different property.

Direct Residential are honest, helpful, and very quick to respond to emails. Their properties have always been handed over in excellent condition at the start of my tenancies. They are the only agency I have rented with to date who truly treat their tenants with respect, and when I saw in the advert for my current property that it was being let by Direct Residential, I treated this as a significant plus.

Nick has always been helpful in sorting out maintenance issues and repairs, as well as conducting property inspections in a way that is minimally disruptive.

I have just renewed for a 2nd year with the help of Harrie and the process was very smooth, including reasonable terms for renewal. Harrie has also been helpful with general management of my rent, and most recently with the process around potentially adding my partner onto the tenancy.

5 juin 2024
Avis spontané
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Réponse de Direct Residential

Thank you GP for your lovely review. It has truly been our pleasure to help and support you in your previous, and new home. Always here to help.
All the best.

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