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Lisez les avis des autres

Noté 5 sur 5 étoiles

Attended at Tile Warehouse today . Spoke to Steve who was so welcoming at the desk. Very friendly , helpful And great customer service . I will be re-attending the store again and highly recommend... Voir plus

Noté 5 sur 5 étoiles

We got tiles for our new kitchen floor from the Swansea store and are absolutely delighted with them. The staff were really helpful in assisting with our choice and gave us samples to take home, befor... Voir plus

L'entreprise a répondu

Noté 1 sur 5 étoiles

The tiles they sent me were terrible quality, and I raised a complaint straight away. But this time, there’s been absolutely no customer service – no reply, no call back, nothing. I’ve been left deali... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

I needed approx100sqm of 1200x600 porcelain floor tiles. Limited photo examples on the website for my chosen tile. So I called up the warehouse and asked for some photos to be taken. The Supplier was... Voir plus

L'entreprise a répondu

À propos de l'entreprise

  1. Magasin de carrelage
  2. Magasin d'articles de salle de bains
  3. Magasin de bricolage
  4. Entrepreneur spécialisé dans les revêtements de sol
  5. Magasin de revêtements de sol

Écrit par l'entreprise

At Direct Tile Warehouse, we have been supplying high-quality wall and floor tiles for over 46 years. Our friendly team is here to help you find your perfect tiles. We offer free samples, competitive prices and most tiles are available from stock. Browse our website or call in to our Swansea and Cardiff showrooms if you're local to South Wales. Happy tiling!


Coordonnées de contact

4,3

Excellent

TrustScore 4.5 sur 5

173 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

A répondu à 100 % de ses avis négatifs

Répond généralement dans un délai de 48 heures

Comment cette entreprise utilise Trustpilot

Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.

Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 4 sur 5 étoiles

In general good tile seller

In general good tile seller, ordered tiles in Sunday and was delivered in Friday. Tile looking good , quality of product is very well. So I would recommend this tile supplier.
Delivery little bit is expensive - £25.

10 juillet 2020
Avis spontané
Logo de Direct Tile Warehouse

Réponse : Direct Tile Warehouse

Hi Andzhey! Thank you so much for your review and we're so pleased you're happy with your tiles. We try to keep our prices as low as possible, but delivery is via a courier, so it is beyond our control! Tiles are heavy and need to be transported carefully to prevent any breakages, which is why it costs a little bit more. We do try and balance it by keeping the prices of our tiles as low as we can though!

Noté 5 sur 5 étoiles

We have used Direct Tile Warehouse a…

We have used Direct Tile Warehouse a number of times. Communication & service is excellent. Always helpful from ordering to delivery or collection.

8 juillet 2020
Avis spontané
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Réponse : Direct Tile Warehouse

Hi Chris! Thank you so much for your review, and we're glad to have you as a customer. Look forward to providing more tiles for you soon!

Noté 5 sur 5 étoiles

Thank you to Chris and the Team at…

Thank you to Chris and the Team at Swansea for your advice and guidance. The porcelain tiles we chose for our patio look fantastic. The fitter commented that they were the best he'd fitted! Would highly recommend.

24 juin 2020
Avis spontané
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Réponse : Direct Tile Warehouse

Thanks so much, Penelope! We're pleased that you're happy with your tiles and great to get a fitter's high praise too!

Noté 5 sur 5 étoiles

excellent guidance and direction with patience and humour!

Thank you Direct tile warehouse for your help! Chris and the team were so helpful in guiding me through choices and prices. Having someone know the product made it easier for us to choose what was best for us. I really appreciate the time and especially your patience throughout our transaction. I would definitely recommend as we have bought more since with same first class service ! Thank you all

23 juin 2020
Avis spontané
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Réponse : Direct Tile Warehouse

Thank you so much for your lovely review, Jean! We're so glad you were happy with the service and products from us.

Noté 1 sur 5 étoiles

Completely incompetent and judgmental…

Completely incompetent and judgmental online and customer service.
They gave me the incorrect information about a stock which caused delay in placing the order and wanted to charge extra to get the order delivered to me at the required date.
Will not recommend this company

23 juin 2020
Avis spontané
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Réponse : Direct Tile Warehouse

Hi Gamal, apologies for the late reply. We are sorry to hear that you were unhappy with our customer service, and would like to discuss this further. Could you email feedback@directtilewarehouse.com with your order number, please?

Noté 5 sur 5 étoiles

Amazing, would recommend!

Renovated our entire bathroom with tiles only from Direct Tile Warehouse (Swansea) & we can honestly say that they were amazing. High quality tiles, great service & delivery was also easy to arrange! Would 100%recommend.

23 juin 2020
Avis spontané
Logo de Direct Tile Warehouse

Réponse : Direct Tile Warehouse

Hi Courtney! Thank you so much for your lovely review. Your bathroom looks fantastic and we're so pleased you're happy with your tiles.

Noté 1 sur 5 étoiles

Worse customer service, Easy for them to take your money but not so easy for you to get it back!

I placed two orders with this store and had no issues the first time however, when it came to putting a top up order through for the same tiles I was extremely shocked by the way this store operates. I needed the tiles to arrive on a Tuesday and was told by the customer service representative when I called up on the Saturday that they would definitely be able to get them to me for that day if I placed the order for the tiles that day. Happy with the fact that they had guaranteed delivery of these tiles for Tuesday, I decided to place the order immediately after the call. On the Tuesday no tiles were delivered, I called up customer service and they were very rude. Saying that it would have been impossible to get them to me for that day. I asked them to listen back to their phone calls and hear that the sales representative had advised me that they could, but they dismissed this. The tiles arrived on Wednesday morning and I have asked to return the tiles as I didn't need them anymore, my fitter had to make use of the wastage of the old tiles in order to finish the job on time. Now Direct Tile Warehouse want to charge me £55 to collect tiles that were only £90. Oh and they also won't refund the delivery! I would highly recommend people to avoid shopping at this store. They pressure people into buying the tiles and purposely make them very hard for people to return them. The customer service is non existent too. If you want good tiles I would recommend places such as Tile Mountain, Tile Crown and Tile Direct.

12 juin 2020
Avis spontané
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Réponse : Direct Tile Warehouse

Hi Paige. Thank you for your feedback. We're very sorry to hear that you had a bad experience with your latest order, especially as a returning customer. We would like to discuss this further with you. Could you email feedback@directtilewarehouse.com with your order number, please?

Noté 1 sur 5 étoiles

Unusable adhesive

Received tiles and adhesive, set up to begin tiling only to find adhesive has gone off can’t even move it, date on tub appears to be 2018, waste of time don’t bother

4 mai 2020
Avis spontané
Noté 1 sur 5 étoiles

complaint about broken tiles ignored

finally received my delivery last week. it came from spain I think. 15 of the tiles were broken and I reported this the day after I received them, which was when they were unpacked. three emails so far and all have been completely ignored.

8 février 2020
Avis spontané
Noté 1 sur 5 étoiles

I have used direct tile warehouse a few…

I have used direct tile warehouse a few times in the past and been really pleased but things went wrong when they supplied the wrong leveling compound for my floor and would have cost us a lot of money to correct if we had not doubled checked before laying. We had to travel back to Swansea the next day to get it replaced which lost me a week because it really requires two people to mix it and lay it fast enough and my friend can only help at weekends and no offer of compensation for my time lost and fuel to correct their mistake... will take mu future business elsewhere

19 janvier 2020
Avis spontané

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