Discount Leisure Products Avis 

They will not refund me for a faulty heater. I returned the item 14 days ago. No refund I’m £100 out of pocket with no heater .

Awesome service! I called to ask a favour and was quickly taking to a team that had all the answers. They quickly provided me a free Saturday delivery upgrade for no extra charge. They even called back to double check something. VERY IMPRESSED!

Ordered a pool on Thursday, dispatched next day and arrived the day after. Great price, great service - cannot fault them. I’ve had a number of orders (from other retailers) that payment has been taken and the items not dispatched recently, and my experience with these guys couldn’t be further from that. Thanks so much :)

Item was not delivered to me and no refund issued. I’m very unhappy

Prices are good and after reading reviews on here I thought I'd try them. Purchased a grid on 16th June. Was told that Royal Mail collected it on 17th for 48hr delivery. On 19th June Royal Mail website tracking indicates that seller has not even sent it to them!
"RE: WEBXXXXX. Your last communication said that this was collected by Royal Mail on June 17th. If that is so, then why on June 19th are Royal Mail indicating that you've not even sent it to them yet! "We're expecting it
The sender has advised they have despatched your item to Royal Mail.
More information will be available once we have received your item and scanned it into our network.
Tracking number:
FPXXXXXXXXXGB
Service used:
Royal Mail Tracked 48™""

Had some issues with a filter, I contacted this company who went out of their way to assist me. They sent me pictures and instructions and which parts I needed and how to fit them which helped me repair it. Stuart went out of his way to help thanks again.

I ordered some parts from the website and received the package very quickly but unfortunately a part was delivered damaged.
However after sending a photo showing the damage,and this fantastic company swiftly replied and the next day a replacement arrived.
Credit where credit is due Thankyou to the director that quickly dealt with this.
Highly recommend ordering from this company

ordered 40kg of aquarium sand. it was delivered the next day and cheaper than anywhere else.
five stars

Prices are very competitive. Despatch was prompt and above all, packaging was exceptional! Each item was individually wrapped in clingfilm then neatly stacked in a carton with polystyrene beads to fill the voids.

Vind de service zeer slecht.
Wou een boot onderdeel bestellen hier had hij er 1 van op voorraad vervolgens het onderdeel proberen te bestellen via de mail en geen reactie meer gekregen meerdere keren gemaild maar geen reactie meer ontvangen.

I was unsure what filter to get. Rang and was answered in 15 seconds. Great advice so ordered it. Received it as promised and is now working like a charm. Can't fault the service.

Thankyou very much for the ultra quick telephone pickup time. I phoned twice and the lady and then Stuart picked up within 15 seconds and sorted my after sales problem without any mother. Top marks. It makes a huge difference having brilliant customer services. I cannot u der stand what Duncan was going on about which was a very recent review.

I purchased from Discount Leisure a Velda Laser Guard Fish Pond Heron Predator Deterrent that I needed to return as the unit was faulty.

I made contact with the company and received a quick response from the director Stuart Willson, He was extremely efficient in replacing and collecting the item.
I now have it installed and working perfectly. I am hopeful that my the pond will no longer be a fish restaurant for Herons.

I highly recommend this company for their excellent customer service and relations.
Thank you
Patricia

I had a problem with my main filter pump and smaller fountain pumpin my 4m by 3m pond at the same time when the weather was having a hot spell and so the fish were stressed.. I could not get replacements from large on line supplers quickly so I phoned Discount Leisure who were just 25 minutes from closing. I explained my situation and got there with minutes to spare and to their word they not only had stayed open but had everyting I had asked for ready to go. Not only that but I found excellent savings from the bigger companies I had already tried. Ann and her son were very helpful and stayed to discuss the problem to help me. As a result of their help and advice I replaced the damaged parts and the pond is functioning well again. Thank you both for your help and support. A real helpful family business with a great product range.

I had a slight issue with a solar mat but Stuart sorted out the issue straight away no messing around.Excellent customer service second to none 👍 Thanks again for all your help.

Rarely these days do you find a company that puts customer service first, like DLP. I purchased a kayak from these guys which sadly arrived with a leak. I emailed them, and Stuart replied immediately; sorting a replacement which arrived before the end of the week. First class service from start to finish.

Excellent, they were cheaper and faster than Amazon, even when I had to pay for postage, which is normal.

Nice to see that we still have brilliant home grown companies like this. Thank you.

The first time I have used this company. The order came very quickly. The product, plastic back nuts, were not the size I wanted but it may have been my mistake ordering the wrong size. There was no argument, no fuss. No one asked me to prove who's fault it was. The e mail contact, Stuart, asked me to measure the size of the thread I was trying to match, which I did and a couple of days later the right sized nuts turned up with a prepaid label to return the original order.
Excellent service. Breath of fresh air. Would definitely recommend.

Fantastic for me, phoned to check details, was able to get some advice. Placed an order through the website and the item was dispatched within an hour and received in less than 24h

The finest way of judging a company is how it handles the situation when orders go awry. DLP replied to my problem swiftly, firstly by email then followed up with a telephone call which clearly explained the problem. The replacement items were sent post haste. Stuart Wilson is an excellent customer relations officer . Well done I can highly recommend