Discoveraustralia Avis 

Very Poor Customer Service.
Just finished Perth essentials tour booked through this company known as holiday max or discovery Australia.
The day tours themselves are adequate as they are sourced to Pinnacle Tours.
Our flights were cancelled & delayed due to airline reasons.
We arrived 12 hrs later than expected, so whilst still stranded in Sydney I was contacted by a discovery Australia agent that bluntly informed me my transfer had been cancelled as I didn't show up on time. I asked them why they hadn't altered my arrival time due to ailine delays & she informed me it was not their responsibility to provide any customer service, they simply take my money for the complete tour then wipe their hands of us.
I was spoken to very rudely by 2 different people, left on hold for 15 minutes & then hung up on, whilst I remained reasonable during the contact. We finally arrived at midnight, 12 hrs late & had to take a taxi.
I actually did let the transfer company know that we were delayed, it just topped off a stressful day

Booked a 6 day holiday with discovery australia initial accommodation was Ramada Cairns. Some bright spark changed it to the Quanslander claimed it was a 4 star holel I consider it only 2 stars. Bathroon door was pealing no fly screens on sliding doors.
This Company is happy to take your money so be aware.To their credit the coach tours were quite good. There administration is appalling . I will never go with them again

Booking a holiday is easy and they take your payment no worries. They say they’ll provide travel documentation about 30 days before travel, but with 15 days to go, still haven’t seen it. They have not responded to an email, phone call or message. Not sure how to contact them to see if our holiday is still happening,

Avoid this company. The customer service is abysmal. Changed package, made me take a credit instead of refund. Refused a refund or change on subsequent holiday when emergency surgery meant I cannot fly (only booked that one because they had changed first holiday and forced me to accept credit!). Will never recommend or use this lot ever again.

Stay right away from this highly unorganised dysfunctional incompetent company.
You book & pay for 1 thing & get cheaper nastier accommodation when they have your $.
They continually muck up your booking, details, information etc. Had to chase these errors up constantly. On hold for over 1 hour.
They don't inform bus tour companies of your change of hotel so you're outside waiting for almost 1 hr. Call & are told we've been looking for 5 couples. We weren't told you'd changes hotels.
Don't respond to emails. The list goes on
NEVER AGAIN

I travel extensively overseas and also within Australia. I have booked several holiday packages and have had excellent support and services with almost all travel agents. The Discover Australia Hobart/Launceston was interesting and I have tried for 2 weeks trying to book for the trip for 3 families. We requested for a promotional tour package without the airfares and after many phone conversations, Discover Australia provided a quote with costings much higher that the promotional tour with airfares. In addition, the cost was not the same for each adult. I tried to explain the obvious that the costing was incorrect and was given the weak excuse that that is how the company system works on the costing.

I find the service really bullish, appalling and unhelpful. When I complained that I am not happy with the customer service representative, I was told that I am stuck with the same person for the booking. No effort has been made to explain clearly on the costing. Australia Discover was pushing me to pay for the tours even though the costing had errors and was not clearly explained. How is it possible for a tour package without airfares cost few hundreds dollars more than the same package with airfares? I am still not getting satisfactory answers and will not deal with this company again !!!!

I would highly recommend Discover Australia, l did their Cairns tour June 2022 and everything was so well organised, flights, transfers, Hotel and 4 excellent tours all ran smoothly pick ups perfect full on tours with well run and precessional companies, l would differently do this tour again and recommend to everyone. Cheers

On a package with discover Australia at the moment. Itinerary is written to high expectations. However. What is promised in not what you get. Accommodation is supposed to be luxury hotel 5star, we paid extra to ensure an up grade.What a joke, staying at the Rydges Darwin Central. No one on reception,self check in, room smells of a musky damp smell. On the 3rd no room service had to find someone and ask for clean towels,room did not get made up. Package states breakfast is included Rydges hav no restaurant. Vouches supplied for local cafe on the corner of the street.Opens at 7 am. two of our tours started before cafe opened. Be warned all is not what it is stated in the glossy package.very little info in regards to the itinerary tours. Would look at another holiday package company save yourself some heartaches we will not use Discover Australia or Rydges again Mike

Terrible service - avoid at all costs.
Our travel was disrupted because of the Covic pandemic. We had tried to reschedule, however were told we would have to wait two years for the next availability and costs would be doubled. At the time our Ghan holiday and preceeding few days included time in Darwin and Adelaide at the end of the train travel. Although we left Darwin as expected, we were consigned to our cabins in Alice Springs and told we could not leave the train once we crossed the SA border. We decided to leave the train and asked for a refund. We were told no and that we'd have to use the credit for another train trip. We decided to book for Dec 2022 thinking surely the border problems would be resolved. We have paid an extra $5K over a month ago and despite numerous phone calls and emails, have still not received confirmation of payment let alone an itinerary. The sale consultant Erin initially stated they were very busy, however now if you can get though on the phone, is just rude. Forget emails, they just go unanswered. I will never use this company again. It's a slick website and promises much but don't be taken in. There is literally no customer service.

The office is ran by Carol (Marlene Harding) who is 80+ years old not fit to run the company with no sympathy for elderly or clients entitled to refunds. Enquires are passed onto Helga (Claire) who will delay responding as long as possible claiming their is a large volume. Instead of responding Helga is reading personal messages and managing with no authority. 20+ staff quit the small office each year as a result of poor treatment so please keep in mind most staff are new. Nathan Harding is the owner. Tourism Australia.

I have accumulated some flight credits from a previous cancelled flight. Try to rebook another flight but after waiting for 2 weeks with numerous emails and phone calls . the agent still has not booked the flight for me. Their excuses are too busy, or the person responsible is sick etc. And their last email is to ask me to contact the airlines directly! Since my last booking is through this agent and my credit is held by them, I could not use my credit to book the flight directly through the airline. I have the impression that they just want to keep my money (credit) and making all sort of excuses to not to book any flight for me. This is the worst travel agent I have ever come across. Every time I have to spend hours to wait for the phone to be answered. And even they picked up the phone ,they won‘t do what they promise, like call you back etc. to avoid any stress, stay away from Discover Australia Holiday!!

We are currently in the midst of organising a booking. They are hopeless, in fact they give hopelessness a bad name. I wish I could. Intact the people who run this,
They have a slick web page and that’s it.
Avoid them!

Hello Discover Australia,

Booked the 12 days Ghan Territory tour. Just today I made a call through your hotline and spoke to Greta, one of the customer service centres.

I would like to express my biggest disappointment in your rude customer services. First of all I know the connection is not well and hardly to hear since we are calling from melbourne victoria. However, the way Greta spoke and keep talking as I am not aware of what I wanted to ask and the way she spoken is really rude and bad. What makes it even more frustrating is when your customer service agent, the person who’s supposed to be there to assist us and help address our concern isn’t helpful. She isn’t helpful and super difficult to talk to. She does not show any empathy of helping towards the situation just keep repeating the same thing with rude to-nation.

I have experience different customer service but this is one of the worst I have experience. All I wanna ask if for your help to give us a more detail tour itinerary compared to the reservation confirmation. For example we going for a full day coach tour in 21 August 21 which is “uluru 1 day experience ex Alice spring”. I would like to know the specific itinerary, such as what are the places we going to visit from the morning am to pm. The reason for this is due to we can plan better because we are thinking of extending our stay without the tour but not wanting to double up as well.

Once again, I understand that English is not my main language, but the way really she talk to me is really rude and as how she talk she’s not helping as all. I believe this is not how a travel agency should be treating their customers, especially the one who already booked.

My friend and I booked and paid for a holiday on the Ghan with Discover Australia Holidays. It was to be a once in a lifetime experience of a trip to the Northern Territory and Arnhem land. The COVID -19 hit Australia. When the situation worsened and it was looking like we could not go to the NT we contacted the company. They sent us 4 options one of which was the cancellation, the other was continue to monitor. We were told that the company would be in touch with us. We waited. We were never contacted. Today, I rang wanting our money back and were told that the company has changed its policy and that no refund would be given. I reiterated that we wanted out money back. They put me on hold for 15 minutes. I rang back and they told me they can and will keep our money ( $5,000) until Dec 2022! I objected to this and the supervisor hung up on me. We are both older retired Australians with significant health issues necessitating our early retirement. We are both high-risk individuals for getting the COVID-19 virus. At the moment it appears that Victorians will not be able to travel interstate for quite some time. We can put the money to better use and think than under the circumstances leaving the money with this company is not in our interests given our age and health status and financial situation. Very Dissatisfied !! We have reported them to the ACCC .

Discover Australia would be the worst company I have dealt with..Back in April I booked a holiday and they demanded payment immediately to secure the booking. Everything went well up until a week before departure when I was admitted to hospital. Leaving until the last minute, thinking that I would be still going, I had to cancel. The hospital gave me a letter stating that I would be unable to travel for a month. The only response from Discover Australia was that I should have taken out travel insurance and that there was a 20% cancelation penalty based on the initial value of the holiday. Two thirds of this value was non refundable but they still took the 20%. I received $979 out of $9008 and I estimate they got around $1800. Whilst they are relying on their terms and conditions there was no compassion at all. We are pensioners and cannot replace this money. Very Very dissatisfied..

DO NOT USE THIS COMPANY. The advertised price is just a guide and they push you to book and pay for the partial advertised holiday 18 months beforehand. Once they have your money there is literally no customer service. Every time you ring or email you get a different person and when asked to speak to a supervisor they hang up on you. Had to ring and email for everything. We’re leaving next week and only now they have emailed our itinerary. They were going to charge extra to post it! We’re so concerned that our holiday has not been organised properly and professionally. They are the worst people to deal with and do not care that you are disgruntled. Please look up reviews before making the same mistake as we did.