Three items sent, one had defect. Contacted customer advice number and sorted issue quickly. Returned item and express delivery brought replacement next day. Customer advice agent was really helpful.... Voir plus
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Two parcels gone missing/ not delivered. Both with important gifts in which cannot be re ordered. Disney you are letting your customers down by using the worst delivery service evri. Also trying t... Voir plus
Why does one of the worlds biggest corporations use the worlds worst delivery courier?!? £6.00 delivery for Evri!!! Just to say that again, EVRI! (You can get a proper trusted courier service for... Voir plus
Bought £300 item, returned item using their very own label and shipping provider Evri, then told the item isn’t in the box and I’m lying, have a purchase history of 5+ years on my account but for Di... Voir plus
À propos de l'entreprise
Informations provenant de diverses sources externes
Shop at the online Disney Store and discover a wondrous variety of magical gifts and toys
Coordonnées de contact
Royaume-Uni
- www.disneystore.co.uk
1,7
Mauvais
147 avis
Aucune trace de demande d’avis
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Ignored my email/Lack of product description!
I ordered a product which I believed to be customised. When I received it what they called customised was a tag with my personal message which is not advised in the product description but advised in a photograph with no text etc. I contacted customer service who I believe escalated my email to a supervisor/manager. They advised me I would not get a refund on the service I paid extra for which was not my point. They did not listen to me and my point which was why is the customised product not described in the product description. I have no had a reply from them since 11/04/14 and its seems I will not get one. I find this customer service shocking! I work for an online retailer and I would never ignore a customer in this way. I will never shop with them again!
17 avril 2014
Avis spontané
Worst Customer Service Ever
after ordering several items on the 6th of December after over £90 of phone calls the items arrived on the 22nd of December over 2 weeks later. After opening a DVD player that cost over £160 we found it did not work. After a saga with Disney customer care they finally arranged for a courier to collect it on the 2nd of January so it could be replaced.
It is now the 14th of January and after another 40 mins with Disney customer care they cannot even confirm they have the item that was returned. Time and time again they promise to return calls but never do.
I will never use Disney again for anything and I will ensure I advertise this review on every website I can think of as I am absolutely disgusted with the service from the company.
AVOID !!!!!!!!!!!!!!!!!!!! It is just a shame I have to leave 1 star as in real terms they deserve none!
14 janvier 2014
Avis spontané
Shockingly Bad Service - No "Magic" This Christmas
I ordered items on the 6th December and paid for express "next day" delivery. I studied the terms on the site to ensure the items would arrive on time. I was told to add one day for my postcode.
I ordered before 4pm on the 6th and the items did not arrive until the 12th! Items were no good to me as they were for family heading to Disneyland and they left on the 10th.
I sent an email including my order number on the 9th December - no reply. Once I received the items i phoned customer service to see about returns after 30 mins on hold I was told my Postage was NOT going to be refunded and I had to pay for sending the items back. Not a happy customer.
16 décembre 2013
Avis spontané
Dreadful!
They have taken the money out of my account but my order has not arrived. No response to emails and the phone number now 'cannot be recognized'. Terrible service and if you look on their Facebook page there are a lot of other very unhappy customers!
10 décembre 2013
Avis spontané
Top Notch Customer Service!!!!
When things went wrong with my delivery the team where at hand to solve the problem - Joshua, Aoife, Jessica & Charlotte!!!!!! Thank you guys & gals, from one very satisfied customer :)
27 novembre 2013
Avis spontané
Disney smil
Disney gør det igen...
Deres side er god og let at finde igennem. Varerne blev leveret lynhurtigt (hurtigere end lovet) og ja....Deres kvalitet på deres egne "soft toys"/bamser er et helt kapitel for sig selv.
Emballagen/papkassen bliver stadigvæk brugt som legetøj af børnene.
Der var ikke den her helt usædvanlige/uventet service eller "gave" med.... men vil helt sikkert købe hos disneystore.co.uk igen og igen....
3 mai 2011
Avis spontané
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