Divert Avis 

Excellent service! We have worked with Divert for over a year and Rowen always goes the extra mile to get things right, even in tricky situations. Highly recommend!

Nathaniel at Divert is fantastic—very attentive and always happy to help. He goes above and beyond to make sure everything runs smoothly. Great experience every time!

Needed to dispose of a bed and large mattress. From the initial enquiry to the collection was seamless. Great communication and guarantees that the item would be disposed of correctly. Competitively priced.
2 men came to collect having rung us to say when they would arrive. Very professional in moving the items and did not touch the walls on the staircase.
5 stars from start to end.

Good customer service Ben Iliff thanks

This was our second time using Divert, and the customer service has been very good. A special thanks historically to Teegan for her help with our first booking, and this time round Rowan and Alfie. We had to change dates for our service and both Rowan & Alfie were efficient and quick to respond to the issue and my queries. They liased with collection team, and solved the issue for us, great staff and service. Also the company used for our shredding was very good and the again the staff were polite and efficient, so we were very pleased. I would recommend divert as a company. A special thanks also to Alfie in following up after the service, to check that all had gone ok, we appreciated this.

Ben Liff & Matthew offered outstanding support. This really is a new breed of company with outstanding customer support, fantastic value and a brilliant personal touch. Well done to all!

I was so impressed by this company. All arrangements were made in a couple of hours. I dealt with Ben who was so efficient. The waste was duly collected the next day. I would certainly use this company again.

We’ve been working with Divert for a while, and the service has always been reliable and professional. Our main contact, Ben Iliff is excellent - quick to respond and genuinely helpful. Their commitment to responsible recycling and sustainability really stands out.
Highly recommended to anyone looking for a dependable and easy to work with service provider. Thanks again to Ben and the whole team at Divert.

Signed up in August, after a few sales calls from Lisa. I explained my frustration with my current provider and Lisa ensured, DIVERT has all their own depots and lorrys.
Nearly 5 months in and I have not received, 1 week of service in which i signed up for.
Week in, week out a different person calls me to apologise and it just goes round in circles.
Requests to speak to a manager ignored.
Save yourself the headache.

Edit - a manager of the company contacted me and communicated regularly to resolve the issues.
So far so good, collections seem to be going well and communication is far better now.

Excellent customer service, prompt and reasonably priced.

Superb service. I work from home but only on certain days. The representative always phones me first to check I'm in. I get an ETA or alternative arrangements if I'm not about. She's so helpful and always smiling. It's a great service at a great price.

Speedy response and excellent service throughout the process of booking until completion of the job.
Very polite member of staff who came to collect the waste.
I recommend this company.

It is always a pleasure to do business with the team at Divert. Josh, Rowan, Liam, Tee will always go that extra yard with great communication & high standards. Achieving my own business goals & aspirations is made far easier having competent people around me & Divert consistently tick all of the boxes that I require.

company responded to my request immediately, very friendly and helpful.

Great service, Tee Hogan is the contact for Divert and has always been helpful and responsive. She makes the booking process easy. Also a thankyou not only to Tee for her help but to Rowan who went through extra mile to find a day and date that would work around our company schedules. I would recommend this company. Thanks for your help.

Divert really are a company you can trust. The bin collection service is great and the customer service is amazing. I've never come across another company where the customer seevice is so good. Keep up the amazing work Nathaniel.

Very quick response from Ben Iliff and amazingly low quote.
Also very pleasant to converse with, whether by phone or by email.
A superb experience for me.

The personal friendly helpful service I received from the office staff and the removal team was really appreciated by my husband and myself. Nothing was too much trouble and we never felt we were asking for too much help. Thank you

Amazing customer service from Ben Iliff - would recommend Divert to anyone.

Great company! I am a local resident and have noticed that they always put the bins back neatly! This is important in a busy area with lots of bins. They are quick and very efficient. Very friendly! These bins are in Oakwood, Leeds.