DIY Splashbacks Avis 

352
•
TrustScore 4.5 sur 5

4,5

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Lisez les avis des autres

Noté 5 sur 5 étoiles

Oh! My Goodness . Got to be honest a bit tentative ordering a kitchen Splash back only going by a online photo ? Need have not worry . The beautiful and subtle marble effect natural with a tou... Voir plus

Noté 1 sur 5 étoiles

placed an order on 16th September, took payment from bank straight away, got email order and payment confirmation. NO DELIVER NO PROUCT Tried several times to contact them but never reply to e... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

So pleased with my Splashback it was the final bit to complete my kitchen and looks fab. Service from DIY Splashbacks was very good with quick responses to my emails. Definitely recommend them.

Noté 5 sur 5 étoiles

At the end of November we ordered a splashback for a large section of wall that had a new mains socket installed. A picture of the adjacent tile section was taken and exact measurements noted. The co... Voir plus

À propos de l'entreprise

  1. Magasin de meubles de cuisine

Informations provenant de diverses sources externes

Supplying coloured and printed glass splashbacks to domestic and trade customers since 2009.


Coordonnées de contact

4,5

Excellent

TrustScore 4.5 sur 5

352 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Aucun historique récent de demande d’avis

Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.

A répondu à 100 % de ses avis négatifs

Répond généralement dans un délai de plus d'un mois

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4,5

Tous les avis

(352)

23 avis reçus au cours des 12 derniers mois

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Noté 5 sur 5 étoiles

Great product and great service

We ordered a splashback for the area behind our oven, which is a chimney breast recess, and chose a design from the website.
It's a large area and the template was tricky. Craig gave us lots of help and guidance along the way, answering any queries promptly.
We were apprehensive with it being a large splashback, but Craig made contact with us regularly, as there were a few issues he identified with our template, and these were resolved with his help.
As a result we now have a bespoke splashback which looks amazing and fits perfectly. It's a real statement piece in our kitchen and it has been well worth working through the process. We also think it was a very reasonable price. Thank you so much to Craig and team.

1 juillet 2021
Avis spontané
Noté 5 sur 5 étoiles

Excellent

Excellent. Very pleased with marley the cow. Great guys, very helpful. Wouldn't hesitate to recommend.

17 juin 2021
Avis spontané
Noté 5 sur 5 étoiles

Gorgeous Saffron Minton splashback

Ordered a Saffron Minton splashback from DIY Splashbacks and it is lovely. Print looks crisp and clean, was a doddle to fit (ordered the adhesive suggested) and it's certainly easy to clean (we added easy clean so I have no idea how this compares to those without).
Then we decided we wanted a matching worktop saver and Craig was nothing short of brilliant. Although it's not something they normally market he was helpful and informative. I can't recommend him or this company enough.

3 juin 2021
Avis spontané
Noté 5 sur 5 étoiles

Kitchen Splashbacks

Ordered x4 kitchen splashbacks and received well packaged and safe despite lengths. Craig did a great job making up for my mistakes in ordering separate pieces and chased down the original glass batches to reduce colour variation. Would definitely order again.

28 mai 2021
Avis spontané
Noté 5 sur 5 étoiles

Just fitted our splashback

Just fitted our splashback to say we are delighted with it is an understatement super quality and fitted perfectly sizing was extremely accurate thanks so much for a excellent service and product quality 😁

25 mai 2021
Avis spontané
Noté 5 sur 5 étoiles

Antique mirror

Ordered an antique mirror for our kitchen which arrived yesterday. Over the moon with the finish and the fit, completely sets off our new kitchen. Professional service from start to finish.

25 mai 2021
Avis spontané
Noté 5 sur 5 étoiles

Just wow!

Just installed a antique toughened mirror into my new kitchen..looks fantastic..worth the money! Many thanks

24 mai 2021
Avis spontané
Noté 1 sur 5 étoiles

Don't bother

Ordered a splashback on 9 April - called 8 May to chase it and was told that it would be shipped 10 may and delivered on 12 May. Didn't arrive. Called again 18 May to be told that it was being shipped the next day. Didn't arrive. Called 24 May to chase AGAIN only to be told they haven't even made it yet. So I have cancelled the order and will wait for my refund, but no doubt I'll have to chase that too. Don't waste your time with this business.

EDIT after DIY Splashback response: I would understand if there were issues with the order, but you never said there were issues. You told me twice it was ready to be shipped, when it would be shipped and when it would arrive. And when you were chased a 3rd time you said the order hadn't even been started yet. So your response here is not credible.

24 mai 2021
Avis spontané
Logo de DIY Splashbacks

Réponse de DIY Splashbacks

Apologies Kelly you are absolutely right and your review is fully deserved. We printed your order 4 times as it happens but for various reasons just kept having problems with it but yet at least 10 a day go out without issue. Its hard to explain how your order has so many problems. With bespoke products every incident like this, albeit rare, do cause setbacks.

We can only apologise but your refund was processed immediately after your call.

--just a quick reply to the edited review - -
Despite your review and the full refund issued yesterday we completed this order yesterday and are posting it to you today. We wanted this to be a surprise but thought we should let you know in case you buy another elsewhere and waste your money. Again I'm sorry for the delay but we genuinely did have problems with your order. I hope it arrives in one piece OK for you, all the best.

Noté 5 sur 5 étoiles

Outstanding

My splash back idea was not straight forward and Craig and the team were SO helpful and patient with me.

Outstanding service and product.

Very happy customer and would highly recommend using this company.

21 mai 2021
Avis spontané
Noté 5 sur 5 étoiles

Antique mirror glass splashback

Ordered an antique mirror glass splashback about 3 weeks ago and it arrived on Thursday as promised. The fitters installed it yesterday and my wife and I are thrilled with it. The reflection is so clear and the antique effect great but not overstated, it's clear in the middle as I requested so it's just perfect.

15 mai 2021
Avis spontané
Noté 1 sur 5 étoiles

5 weeks and still waiting

Ordered 5 weeks ago and still havnt received my splashback. I chose a standard size but because I wanted screw holes it's delayed the order which it says nothing about on the website. It took 4 weeks to be told that my image wasn't good enough so I chose one of their standard colours. Now I'm looking at 6 weeks minimum to receive a standard size and a standard colour

14 mai 2021
Avis spontané
Logo de DIY Splashbacks

Réponse de DIY Splashbacks

Hi Dale, as you are aware you have changed your order twice so far.

Your order is not a stock size (due to the holes and glass type selected)
It is/was not a standard colour (it started as a bespoke print but it's now pink)
We 100% do state on the website that no stock sizes have holes..
Here at the very top of the page above where you choose the "standard size" it very clearly says this.
(7-10 days delivery, 6mm thick, without holes)

And here in the product description..
"No stock sizes are currently available with drill holes so the lead times for splashbacks with drill holes are the same as bespoke."

Most importantly though Dale, the real delays caused to your order were caused by me helping make sure you didn't get something you didn't want or expect - the brushed glass you chose would have ruined your design or colour. So the first delay was caused by me letting you know and pausing production. The second was because your image was terrible quality, we could have printed it and could have blamed your image but we phoned you to explain. We also tried to fix it, we also sent an alternative, we also tried to change the colours of the alternative to the pink yoh wanted so much.

To me, our assistance seems to have been rewarded by a terrible review which is very disappointing. Especially as you have left a 1 star review on at least two websites that I can see which again seems a bit unreasonable given we have simply been trying to assist you here.

I will cancel your order and refund you as requested. I would normally apologise to replies to such reviews but on this occasion I can't see what we did wrong, I could not have done more to prevent you ordering incorrectly and all the info regarding brushed glass and image quality is also on the site. I could have gave you exactly what you ordered well within the timescales and pointed you to all this on the site if you didn't like it say its all there in black and white. But, I didn't. We kept you right. In return you have left us multiple bad reviews.

All the best
Craig

Noté 1 sur 5 étoiles

Poor service

Ordered a glass mirrored splash back on the 17th april we are now the 13tg may and still nothing. Called and the man the other end was very vague and just said next week. I asked when he said tuesday or weds, waited in kn these days and still nothing. Now they atent even answering their phones!

13 mai 2021
Avis spontané
Logo de DIY Splashbacks

Réponse de DIY Splashbacks

Hi Stacey
I have emailed you to explain the issue. I hope you are satisfied with my reply.

Many thanks
Craig

Noté 5 sur 5 étoiles

Great company to use

Great company-exact size, looked exactly like the picture, came within two weeks and used a courier that was able to give a one hour delivery window which was brilliant.

24 mars 2021
Avis spontané
Noté 1 sur 5 étoiles

I placed my order on 4th March

I placed my order on 4th March, it states I should receive standard size product within 10 working days. I still haven’t received it. I rang a couple of days ago and the man I spoke to was vague and most unhelpful. He told me it should be “soon”. I asked when and he said “he was in the office” and didn’t know. The tracking system gives no information other than stating paid, not shipped. Not good customer service at all. Can’t comment on the product as I still don’t have it yet.

19 mars 2021
Avis spontané
Logo de DIY Splashbacks

Réponse de DIY Splashbacks

Hi Lydia

Looking at your order history the order took 12 working days so I do apologise that it was a couple of days late. We had some manufacturing issues recently which caused some minor delays. Although the sizes are all in stock they do still need to be painted, and in the case of your order as you ordered sparkle it needed to be painted twice and allowed time to cure each time.

I hope you are happy with your splashback and thank you for supporting British manufacturing. It's not off the shelf imported Asian goods we sell, everything is 100% made here in the UK including the glass, silicone, paint, cardboard- everything we can source form a British manufacturer we do. Unfortunately though as our products are not off the shelf small delays can happen, so again I am sorry you received this a couple of days later than you had hoped.

Many thanks

Craig

Noté 5 sur 5 étoiles

Excellent

We ordered 2 different splashbacks for our kitchen, both of which look superb. There was a problem with one of them but the company were really helpful in resolving the problem and replacing the splash back. A really good company to deal with.

18 mars 2021
Avis spontané
Noté 5 sur 5 étoiles

Excellent customer service

Excellent customer service - very responsive and helpful. Product is great and much better value than other options we considered. Bespoke size was cut exactly as ordered and arrived sooner than expected. Looks great in situ.

20 février 2021
Avis spontané
Noté 4 sur 5 étoiles

Kitchen splashback

This company was recommended by family and we are delighted to say ‘we were NOT disappointed’👍We experienced friendly professional service from start to finish with a slight delay to installation due to the pandemic. We chose Lime Brick pattern from website and are very impressed with how effectively the pattern has enhanced our kitchen. Thanks to Craig, Chris & Stephen.

15 février 2021
Avis spontané

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