DIY Splashbacks Avis 

352
•
TrustScore 4.5 sur 5

4,5

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Lisez les avis des autres

Noté 5 sur 5 étoiles

Oh! My Goodness . Got to be honest a bit tentative ordering a kitchen Splash back only going by a online photo ? Need have not worry . The beautiful and subtle marble effect natural with a tou... Voir plus

Noté 1 sur 5 étoiles

placed an order on 16th September, took payment from bank straight away, got email order and payment confirmation. NO DELIVER NO PROUCT Tried several times to contact them but never reply to e... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

So pleased with my Splashback it was the final bit to complete my kitchen and looks fab. Service from DIY Splashbacks was very good with quick responses to my emails. Definitely recommend them.

Noté 5 sur 5 étoiles

At the end of November we ordered a splashback for a large section of wall that had a new mains socket installed. A picture of the adjacent tile section was taken and exact measurements noted. The co... Voir plus

À propos de l'entreprise

  1. Magasin de meubles de cuisine

Informations provenant de diverses sources externes

Supplying coloured and printed glass splashbacks to domestic and trade customers since 2009.


Coordonnées de contact

4,5

Excellent

TrustScore 4.5 sur 5

352 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Aucun historique récent de demande d’avis

Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.

A répondu à 100 % de ses avis négatifs

Répond généralement dans un délai de plus d'un mois

Comment cette entreprise utilise Trustpilot

Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.

4,5

Tous les avis

(352)

23 avis reçus au cours des 12 derniers mois

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Noté 5 sur 5 étoiles

A wonderfully responsive company…

A wonderfully responsive company producing an excellent bespoke product. I wanted to use an artist friend’s image as my cooker splashback in my new home. I was guided through the process online and by phone, when I needed some help. Chris always responded quickly and was so helpful. The glass splashback arrived today, excellently and safely packaged, and I think looks just stunning.

10 février 2021
Avis spontané
Noté 5 sur 5 étoiles

Excellent all round

Excellent speedy service, beautiful product exactly as advertised. Easy to order and get a splashback made to exactly the right size.

6 janvier 2021
Noté 5 sur 5 étoiles

Fantastic thank you

So after a lot of Emails to Nicola I decided on my design which Nicola help with every time I email Nicola came straight back she all so understood my frustration on trying to explain what I wonted and everything worked out smoothly sent me over the price I paid was a little bit worried as I live in the UK but it was very well packed and we opened it up and it was just wow absolute wow amazing recommend 100% to anybody that wants something different and a bit bespoke in your bathroom or kitchen will be ordering again when i do my bathroom so helpful thank you for your help and everybody loves it

5 janvier 2021
Avis spontané
Noté 5 sur 5 étoiles

Beautiful splashback and first class…

Beautiful splashback and first class customer service. I discovered it was slightly too big. I had ordered the exact size as the space at my hob. I was gutted and sent an e-mail to the company asking for advice. About an hour later I received an e mail from Craig asking if i had end panels on my units and if so to take them off and put the glass up. Brilliant! My brain wasnt thinking. Anyway great customer service and a beautiful splashback..Perfect

18 décembre 2020
Avis spontané
Noté 1 sur 5 étoiles

Terrible service and product

Terrible service and product. The representative made a typing mistake on the order and when it arrived the splasback was too large. The company denied this and made me feel extremely foolish. Avoid DIY Splasbacks at all cost.

15 décembre 2020
Avis spontané
Logo de DIY Splashbacks

Réponse de DIY Splashbacks

Hi Eva

I know you are happy with the quality of the products as you wished to order another but yes it is unfortunate that you ordered the incorrect size of one of the two panels.

Looking at the order and your emails sent to us, you seem to have been confused or just a little mixed up between centimetres and millimetres (as referenced in your emails and your call to us last week). Our website accepts measurements in mm, this is so people can order highly accurate sizes. You seem to have wanted a glass splashback 161cm long but in fact ordered one 1661mm long and this is clear as you told us you received a panel you believed was 5cm (50mm) too long.

Here is a copy of your email for reference
"Hi please see below, my Husband ordered a 161 cm splash back and we received a 166 splash back. This is quite obviously a typing error as it says 1661 on the invoice!
Please arrange for delivery of a new piece ASAP and arrange to pick up this incorrect piece. If in fact this was not a typing error then it would have been the full length of my kitchen when in fact it is 5cm too long. The cooker splash back is correct. We are deeply upset as we have invited family over fro Christmas (after not seeing Mum for months) and wanted our home to look nice as we have just moved in. I feel that we have been blamed for your company’s error and made to feel foolish.
Regards
Eva and Shaun Rushworth"

It is awful when these things happen and we do sympathise with you, you are certainly not the first customers to misread a tape measure. As you are aware though, the size on your order confirmation email, invoice and the size of the panel you received are all the same- 1661mm as ordered.

If you still require a replacement panel to match your cooker splashback with your new measurements, as per your recent email, please do get in touch.

Many thanks

Craig

Noté 5 sur 5 étoiles

Would definitely recommend this…

Would definitely recommend this company, uploaded one of my photographs and from start to finish customer service and support was excellent. When the finished splashback arrived it looked much better than I ever thought one of my own photos would do in that format.. So pleased with it . It has brightened up my kitchen and has had so much positive feedback from friends and family .

14 décembre 2020
Avis spontané
Noté 5 sur 5 étoiles

Very Impressed

The splashback arrived within the timescale stated on the site which I wasn't really expecting due to the effects the pandemic must have had on their business. It was exactly as ordered and well finished, with no sharp edges. I glued it to the wall following the instructions on their website, which I found easy even with my lack of expertise. I didn't have any contact with the company except for a message they sent me a couple of days before the splashback arrived to tell me it was on its way. Because everything went to schedule I didn't need or expect any contact with them. All in all I would recommend this company to anyone wanting to buy a splashback. It really was easy and makes the kitchen look much better. Very impressed customer!

10 décembre 2020
Avis spontané
Noté 5 sur 5 étoiles

We are delighted with our mirror…

We are delighted with our mirror splashback. There was a small issue with our original order but it was rectified without any issue. Customer service is excellent and I would recommend diy splashbacks to anyone looking for a modern splashback. You won’t be disappointed.

9 décembre 2020
Avis spontané
Noté 5 sur 5 étoiles

Excellent service and product

We are absolutely thrilled with our antique mirror splashback. The service from start to finish was excellent and Craig really was a fantastic help. We’d highly recommend this company.

8 décembre 2020
Avis spontané
Noté 5 sur 5 étoiles

So worth the wait!

So worth the wait!

Absolutely over the moon with the splash back, fits perfectly and really makes our little kitchen! Would highly recommend 👍🏼

8 décembre 2020
Avis spontané
Noté 5 sur 5 étoiles

FANTASTIC QUALITY ITEM

I recently ordered a splash back from diysplashbacks the customer service was second to none, the splash back was delivered in great time considering the recent covid restrictions and was delivered in pristine condition, looks great and i would definitely use them again and highly recommend them to others

4 décembre 2020
Avis spontané
Noté 5 sur 5 étoiles

Delighted customer.

Ordered a splashback the company was straight with me about order time. They let me know when it was shipped. It arrived well packaged and I am absolutely delighted with it. It is a morocan tile effect and is beautiful. The colours are bright and sharp and it completes my grey and white kitchen and really lifts it. I absolutely recommend this supplier.

30 novembre 2020
Avis spontané
Noté 5 sur 5 étoiles

Amazing service

Great customer service from the team in DIY Splashbacks - prompt replies with any questions I had regarding designs and glass specification. They were able to give me a link as to where to find designs which was great(there is so many). Once I had picked a design I had my glass within the lead time they had told me. Came perfect - exactly what i had imagined, couldn't have asked for better service and will be recommending to all of my friends. Thanks DIY Splashbacks :)

26 novembre 2020
Avis spontané
Noté 5 sur 5 étoiles

Lovely product

Lovely product! We’re so pleased with the Splashback. Being totally rubbish at Diy we found the instructions clear and it looks amazing in our kitchen, hiding the not so pretty wall behind the oven now. Thank you!

23 novembre 2020
Avis spontané
Noté 4 sur 5 étoiles

I ordered the Calm Waters splashback…

I ordered the Calm Waters splashback for my kitchen with trepidation as I knew nothing about the company. I understood that it would arrive within 7 to 10 days and when it hadn't I emailed them and got a reply quickly. There had been a technical problem which had now been sorted and it should be with me the following week. when I messaged the following week they told me that it was finished and should be with me within a couple of days. It arrived well packaged and now looks absolutely fabulous. My kitchen is now complete. thank you to all concerned for a job well done.

20 novembre 2020
Avis spontané
Noté 3 sur 5 étoiles

I am wishing to add to my review

I am wishing to add to my review, as the product has now arrived.

The splashback is as described and very good quality, nice thick glass. The hardware provided is also good quality with the screws provided having screw on tops (rather than the cheap pop on one's). I am really pleased and it has brought the kitchen together as I had hoped.

The product itself I would give 5*. But I've had to take 2 off due to the extended delay(for full details read my previous review). Total lead time for my antique rectangular mirrored splash back with pre drilled holes was 10weeks and 2 days. I have also since, been sent a very sincere apology from the team and hope for their sake that there situation with suppliers improves. I do genuinely believe they are doing all they can to deliver the service as best and quickly as they can in these difficult times. I also hope my constructive criticism is taken onboard and they manage paying customers expectations better going forward.

11 novembre 2020
Avis spontané
Noté 5 sur 5 étoiles

Awesome product and great service through difficult times.

We ordered from DIY Splashbacks since they offered such a wide range of colours - so we chose an exact match to our decor - absolutely spot on! Looks amazing. There were a few understandable (Covid related) delays but the team did their best to keep me as accurately updated as they could. The items arrived safely and were packaged really well.

30 octobre 2020
Avis spontané
Noté 5 sur 5 étoiles

Absolutely delighted, thank you!

Absolutely delighted with the beautiful Splashback I received. It arrived well packaged and within the time frame given. It really will transform my kitchen. I was kept up to date with progress and emails were answered extremely quickly. Thank you so much for your help and the beautiful Splashback. Anyone wondering whether or not to go with this company... Do it! Fantastic. Thank you so much. Danielle

28 octobre 2020
Avis spontané
Noté 5 sur 5 étoiles

Received my splashback as promised in timeline given.…

Received my splashback as promised in the 6 weeks timeline I was given. I was delighted with the finished product. Looks amazing in my kitchen.
Splashback was well packed and the size was excat as to my mesaurments also very simple to put up with the sticksol supplied from the supiler. Communication from the emails I sent for updates on week 5 was very good considering the current epademic.
Rhoda from Newtownabbey.

28 octobre 2020
Avis spontané

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