Just had a brilliant luxury afternoon tea at Dobbies Shepton Mallet. The food was fresh and nicely presented. We took two boxes home as the amount was too much for us to eat in one sitting. We have... Voir plus
Établissement
Changer d'établissementMendip Avenue, Fosseway Industrial Estate, BA4 4PE Shepton Mallet, GB
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Lisez les avis des autres
The offers in store were very good and lunch was also good. Perhaps when you have other companies selling things such as payment plans for energy etc it would be less intrusive if they were not positi... Voir plus
First time visiting the cafe today . Noticed an “a frame “ notice board advertising a special offer with 2 meals for £16 ( with no mention of exclusions ). Asked the lady behind the food serving count... Voir plus
Dogs at Dobbies Shepton Mallet. Having a cup of tea in restaurant several dogs with owners allowing their dogs to bark & yap constantly also dogs deficating . This noise was amplified by the lack of s... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
Dobbies has been the home of gardening for over 150 years. You can trust us to provide quality products, expert advice and inspirational ideas for you outdoor space, whatever size it may be. But it's not all about the greenery. At your local Dobbies, you'll find all you need for your home and garden, plus delicious food and drinks in our restaurant. Visit www.dobbies.com to find out more.
Coordonnées de contact
Mendip Avenue, Fosseway Industrial Estate, BA4 4PE, Shepton Mallet, Royaume-Uni
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All good always a pleasure to visit
The lady at the till was extremely…
The lady at the till was extremely helpful and my wife was very impressed with the garden centre.
Exciting products and extremely…
Exciting products and extremely friendly staff. Coffee shop well worth a visit.
Different operating styles - why??
First off I would like to say that I am a big fan of Dobbies; the garden centre and restaurants are both excellent.
That being said I have to raise a few points of constructive criticism - I have noticed that some of the Dobbies branches have a different operating style to others. The Shepton Mallet branch operates with counter staff who serve customers over the counter, the customer than pay at the till and take their tray of food to their table. The problem with this model I saw today was as follows….the people behind me were given their English breakfast over the counter and then waited behind me while I was served my 2 coffees - the problem was I waited for some minutes before the staff started making my coffees and then took 6 minutes (I timed it) to give me my coffees. The people behind were very patient and waited but by the time they took their food to the table it must have been cold or Luke warm at best. I have previously had a similar experience in the Glasgow Braehead branch and my English breakfast was cold by the time I sat down at the table.
Where as at the Gillingham Dobbies the food order is taken at the table and brought to the table and it’s piping hot!! The Gillingham Dobbies is by far the best Dobbies branch I have visited.
I shall not be rushing back the to the Shepton Mallet branch again …. Unless they adopt a similar operating style as the Gillingham branch.
Please tell me while there is such a various of operating styles??

Réponse de Dobbies Garden Centres - Shepton Mallet
Use to be a favorite not any more
Had lunch which was expensive (£21 for a panini and toasted sandwich and 2 teas) The lunch was not toasted just put in a microwave and was luke warm. They are well overpriced on the goods we wanted some lawn seed which was £5 dearer than Amazon have canceled my subscription as we won't be going there again.

Réponse de Dobbies Garden Centres - Shepton Mallet
Cafe queue is too slow.
Queue is so slow when you just want coffee. The same person making hot drinks was also running the till.

Réponse de Dobbies Garden Centres - Shepton Mallet
Extremely poor breakfast experience
Extremely poor breakfast , sausages were advertised but they had none this was 9.15 am food was cold we took our breakfasts to a table and sat in disgust at how small the breakfasts were for the price and how filthy the whole seating area was. We are residence of Shepton Mallet and can remember when going to Dobbies restaurant was a special treat last meal we shall ever buy there .

Réponse de Dobbies Garden Centres - Shepton Mallet
Very friendly staff and very knowledgeable
Very friendly staff, garden centre very well stocked and prices reasonable. Store very clean and well stocked of various items. Restaurant very presentable and food of excellent quality. Visit garden centre at least once a month.
Service very slow and food when we…
Service very slow and food when we eventually got it was below average.
This is not the first time, we did go there last year and thought that maybe it was just a bad day!

Réponse de Dobbies Garden Centres - Shepton Mallet
found as per e-mail promo advert all as…
found as per e-mail promo advert all as per advertised well done!
Staff very helpful
Nice place very calm lovely restaurant
No selection of food available
Shepton Mallet....No selection of food available, only ham egg and chips or toasties, this was 13.45hrs menu says hot food available up to 15.00hrs. hot plate empty, staff not interested in service only clearing away, miserable people, won't be going back, have a photo of empty hotplate plus the clock showing the time, but can't upload it.

Réponse de Dobbies Garden Centres - Shepton Mallet
A lovely restful afternoon
It was relaxing and good fun!! I went with a friend and after our shopping we enjoyed a long, comfortable time in the restaurant with coffee and cakes. Perfect!
Helpful & polite staff
Helpful & polite staff. Premises clean tidy and well laid out.
Brilliant helpful staff on the pet…
Brilliant helpful staff on the pet department. The guy offered to go to the warehouse to get us what we needed as it was not on the shelves … brilliant customer service
Very good customer service and competitive prices
Excellent customer service while purchasing top soil and multipurpose compost and joining the Loyalty membership club.
Helpful staff and well presented store
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