Doddle Avis 3 718

For those who work in IT, this is an all too familiar story.

It only works if the people who use it have been trained to use it. I was scorned by a member of staff for suggesting that some people don’t own printers! Computer ‘froze’. Manic scramble around shop to find someone that had been trained. Answer: no one.

Morrison’s and Amazon have received my feedback!

Dropped of a return to Amazon 4/07/19 , got no e-mail receipt , no tracking I am totally up in the air with this (an expensive item) will never , ever use Doddle again , it doesn't inspire customer confidence. I would advise everybody not to use Doddle for returns.This system is flawed . It is now 13/07/19 and still no notification. The parcel could be anywhere. Sometimes the Amazon tracking will tell me that it is on its way back other days it won't. Customers like a physical receipt.

Don’t use Doddle if you want your parcel delivering back to a retailer in a reasonable time. I dropped a return 6 days ago and am assured it has now been picked up? What Doddle don’t seem to realise is that my money is still with the retailer. It’s very frustrating and could be very costly if the retailer has a limited time period for returns.

I dropped off my return package for oasis at Morrisons on 22/6 and got an email that my return was booked in same day. On 6th July I realised i haven't received my refund from Oasis so i tracked my parcel and shockingly the tracking info had not been updated since the return was booked in (22/6). I contacted Morrison's and was told the package was picked up on the 23rd. I am £50 out of pocket. I have left messages but no nearer to getting my money back.

Biggest regret is choosing Doodle to return items 😡😡😡

Their service is dire, no telephone support just a ticket system and they just fob you off. They had technical problems and couldn't even scan in a return for days. Parcel is still sat on the floor behind a cigarette counter in a supermarket and it's over a week later since it finally got scanned, no updates and or help whatsoever. I can see how easy it would be for parcels to go missing, strongly advise against using them.

Ordered an item from Amazon for click and collect with Doddle. Never received an email or text with a barcode so I couldn't pick up the item even though it said 'delivered'.

My return to Net- a - Porter is still sitting in Morrison’s Stratford upon Avon after one week and the sales assistant has no idea when it will be collected - the collection service has not been seen for over a week. I have received a standard letter from Doddle Customer Service which contains no further information in it. What on earth is going on with this company ? Appalling jiservice. I am worried that my return will never make it back to the retailer and I will lose a lot of money.

Tried contacting them 3 times and had no response ! Customer Service is non existant!! I wanted to find out the where about of my package, as in 2 weeks since it left the store, it hasn't even made it to "the Hub" yet let alone made it to the retailer. I could walk it back to the retailer quicker then doddle has. Extremely unimpressed is an understatement!

I am try to reach the phone number to call customer service ,I can’t reach it .but I have to ask about my order that left Morrisons Acton king street 25th of May and I had got email from doddle but it’s still not received the retailer shoeaholic .i were happy that I made many order before but now I am not at all I don’t k ow where my order and it cost 50£ .

Love the concept - good opening times. Used to have great and convenient locations!

Extremely poor service from Doddle - worst I've ever encountered!

Dropped off package for retailer return at store nearly a week ago. Online tracking information firstly confirmed that package was awaiting pick up, but now changed to confirming that tracking code cannot be found - so no information available as to the whereabouts of the package at all. Retailer has confirmed they haven't received the package.

Twice requested confirmation as to the status of the package via the online contact form, but no response received. No other method of contact available, so if no response to emails, there's no way of getting any information.

Extremely frustrating and poor service - avoid at all costs. If something goes wrong and they don't respond to emails, there's nothing else you can do!

Update - 4th July 2019 - finally received a response to my enquiry, but service remains extremely poor. Seemingly took nearly a week for the package to be picked up from the store, and after more than two weeks from dropping it off they can't confirm where it is, or when it will be delivered to the retailer - scanning and tracking is apparently unavailable. I've got absolutely no faith that the package will make it back to the retailer.

Update - 5th July 2019 - Doddle now saying the package has been returned to the retailer (despite online tracking saying it hasn't reached their Hub yet), but retailer is saying they haven't received it. Have asked for proof of delivery to the retailer, Doddle have confirmed they don't have it. Beyond a joke!

Update - 15th July 2019 - Retailer has contacted me to confirm that despite previously stating it had been returned, Doddle have now told them the package is lost. Seems Doddle couldn't be bothered to let me know that. I can't stress enough how shocking their service has been - lack of communication, lack of tracking, and lack of any accurate information. Avoid, avoid, avoid.

Dropped an Amazon returns off at Morrisons, received my refund the same day.

Happy.

Horrible delivery service. I returned my ASOS items through doddle, and it has been more than a month but they still didn’t deliver to ASOS. Don’t believe the awful customer service. They don’t take any action, They would just send exactly the same message and nothing will change or update of the status. Horrible company.

Worst service ever! Returned an amazon item on the 23/5/19. Amazon refunded me straight away but on the 12/6/19 I had an email to say they still hadn't received my return and would charge me if it wasn't received in time. Had an email on 17/6/19 to say that I've now been charged the item again as its still not be received at amazon.
There is no way to track this with doddle and the contact form is a waste of time as I have no tracking info to add and the form won't send without it.
Will not be using this service again, I'd rather pay royal mail to return stuff in the future.

Edit, tried what you said in your reply still get data not valid message, so no way to send my qr code still, contact form is a waste of time if you can’t use it!

Edit, doddle emailed me a direct email link so was able to finally send my qr code as it turns out then returned the item quickly and most of the fault here was with Amazon and I’ve not had my refund returned.
Overall I got the result I wanted but it shouldn’t have been that had, the contact form needs looking at or just use a direct email like I’ve was given in the end. I won’t be using doddle again though.

I tried to return an ASOS order in March and it still hasn’t been returned to ASOS. Last update on website is from 16th of March. Tried to get in touch to know what happened with my order and never heard anything back. Terrible service, won’t use it again and won’t recommend.

I returned an item to Amazon using Doddle at Morrisons in Wimbledon. I asked the member of staff for a receipt and was told that one would be sent by email.

Over a week later and I still haven't received a confirmation, and my Amazon account showed that they hadn't received the return.

This is very poor service, I've been dealing with an Amazon customer support agent who said that I should've insisted on a receipt regardless of what the staff member said. After this experience I will not use Doddle again, and I think Amazon should rethink their use of Doddle.

waiting. Except for wait, I can not do anything. The parcel returned on 1st, but I don't know where it is now. Only tracking Numbers, no tracking records

Parcel from Wiggle showing as delivered to a Morrison’s store; goods not there and no direct number to call either. Poor experience.

reply: done that already and they don't know either...

update: parcel lost

Did they close down? I was usually satisfied, but two of their primary locations have been closed down - I wasted a lot of my private time to discover this, as they still happily advertise on Amazon that they can be used for returns. Seems they are available in Morrisons only??

Honestly the worst service - have tried three different stores to return items - machine not working or not offering that service per whomever I had to deal with. Have tried repeatedly at some places too. Avoid at all costs.