Excellent tastes and machine convenience. Only problem is there's lately just too much choice of flavours - while my old favourites seem to be discontinued! I don't find the new ones to be any be... Voir plus
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
The machine is great but we bought some Chococino pods and 2 out of the first 5 that we tried the pod didn’t pierce so we had a cup of milk. Never had any trouble before with our coffee pods so thin... Voir plus
Coffee is good and pods easily available. However, a lot of the servings are very small and the pods are very drippy compared to my last brand. If you like to do the right thing and recycle used po... Voir plus
Absolutely brilliant service! I spoke to Lynne in Customer Engagement Services and she was excellent. Dealt with our problem straight away and told us what we need to do. She said she would follow u... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
With over 50 different varieties, discover coffee-shop quality coffee in the comfort of your home at the simple touch of a button.
Coordonnées de contact
Haxby Road, YO91 1XY, York, Royaume-Uni
- 0800 707 6066
- dolcegustoCESmailbox@uk.nestle.com
- www.dolce-gusto.co.uk
3,2
Moyen
1 k avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
N'a pas répondu aux avis négatifs
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Terrible service!
Please be aware there is another trustpilot with real reviews and staring,not surprisingly, 1.4!
My coffee pods went missing. When I raised issue with customer service I was informed they were delivered to "secure location" which I don't possess (no photo, no proof, no pods to be seen). I have been issued partial refund for pods that were "out of stock". This cost me £20 yet refund was £6... So all in all I spend £30 and received £6 refund and packet of £10 pods.... Shocking!!!! Nescafé must earn fortune this way. Also well done to Yodel for delivering to non existing building (not even sure if driver droved past the address).
* I have now been in contact with customer service which was hostile and truly horrendous experience! I have looked for advice and found out that all my customers right have been breached and I will be taking this further.
5 août 2024
Avis spontané
Réponse de NESCAFÉ Dolce Gusto UK
We are sorry to hear of your experience,please contact our Consumer Engagement Team on 0800 707 6066 so we can rectify this for you.
This time after the 3 rd machine…
This time after the 3 rd machine purchased i decided to keep the receipt, the first machine went back to Asda as it didnt work after the first 12 box of pods, they exchanged it . The second one went wrong faster than that , asda gave me a refund . Then i thought i would try one last time , its lasted 3 months . A terrible product dont waste your money but if you do keep the receipt. I am trying to get in touch direct now for a refund as asda wont do another because its gone 30 days .;. useless piece of plastic.
24 mars 2024
Avis spontané
Réponse de NESCAFÉ Dolce Gusto UK
We are sorry to hear of your experience with your Nescafé Dolce Gusto machines, I have requested further details from you, so we can rectify this issue.
Conned into a survey. Don't bother unless you order online
So I can have a free box of pods as an incentive to complete a survey regarding how and where I buy my dolce-gusto pods.
Several times within the survey I have stated that I buy my pods at the supermarket because they are cheaper than online direct from DG.
Survey complete 🥳
I can have a free box of pods when i enter a code with my next online order!🤬
What a con! I've held up my end of the bargain and you will never have to hold up yours unless you reduce your online prices somewhat but then you knew that when you sent the email
18 juin 2024
Avis spontané
Nescafé dolce gusto machine
If you like coffee, then this is a definite must . They are fairly convenient and cheap to run . If you want fast, quick reliable coffee, then this is definitely the machine to buy . I love my machine and I think it’s absolutely brilliant
23 avril 2024
Birthday/Christmas presents made easy
The only thing my Dad ever asks for for Christmas and birthday presents is coffee pods for his machine! He loves it. Ordering online is super easy :)
3 juin 2024
Avis spontané
Very disappointing experience.
Very disappointing experience.
Impossible to place an order due to out of date card details. Can't amend these online.
Logged a Customer Service call via the website AND Facebook 4 days ago - nothing.
Clearly don't appreciate my business
8 mai 2024
Avis spontané
Réponse de NESCAFÉ Dolce Gusto UK
Thank you for your feedback.
You can add a new payment method by selecting 'Debit & Credit Card' under your saved payment method at checkout.
We were sorry to learn that you have not heard back from our team. Unfortunately I have been unable to locate any contacts under your name.
If we can support you further, please call us directly on 0800 707 6066. Our phone lines are open Monday - Friday, 9am - 5pm.
cappuccino critique
Everything is fine but I do think your cappuccino capsules are overpriced
7 mai 2024
The coffee is delicious
The coffee is delicious, as yet I haven't tried the flavoured ones, but have to give it 💯 for my morning coffee fix.
5 mai 2024
The Carla at customer services was so…
The Carla at customer services was so helpful, even though my issues could not be resolved.
22 avril 2024
love the product
love the product, easy to order but keep discontinuing the black coffees i enjoy
29 avril 2024
Great choice of coffees that replicate…
Great choice of coffees that replicate that Barista experience
5 avril 2024
Nice tasty coffee but cannot get many…
Nice tasty coffee but cannot get many different flavours and I think our supermarket in hungerford Berkshire is to high price
27 avril 2024
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.