Door-Stop Avis 

Very poor service received from this company.
I simply needed a replacement door handle which had become defective. I found the staff to be somewhat abrupt with the tone they used when i confronted them on why no one had replied to the detailed email i send them which also included pictures, describing the issue.

Avoid this company. big thumbs down from me.

Appalling customer service, don’t answer emails, don’t answer the phones. I would avoid like the plague if you are hoping for any customer service if there is a problem.

been using door stop for years but now having to change my supplier my resent job came with a split in the under side of the letter plate didn't see it until the
detective foil was removed all to late fitted by then sent emails the phones are dead they must have known when it was sent out i guess no longer trading, that's an expensive job gone wrong.

Do not spend any money with this company at the moment!
They are advertising extra delivery slots even though they refuse to honour existing orders.
Been waiting over 6 weeks since promised delivery date.
Now they won't respond to raised issues on their web site. They never answer the phone either.
Such a shame they have decided to treat loyal customers in this way.
Next call I make is going to be to Trading Standards and then Money Online to claim back my payments !
AVOID.

Dreadful after sales service or lack of it.
I dont think they will be in business much longer

AVOID AVOID AVOID
Blocking accounts left right and centre since Covid 19
Looking after the big companies no doubt
GREED

Our Door Stop composite door with a Rosewood finish after 3 years faded and the fascia then started to peel off leaving pink plastic underneath looking very unsightly. The door itself fits well and is not a problem but it is our front door for all to see. The company did replace the door but with one that is just the same only this time started to fade and flake after two years. I did ask them if there was anything that could be done, quite frankly they did not want to know and did not even mention the flaking and fading problem let alone help to solve it. We are stuck with an unsightly door and they do not want to know. Surely it is not right to replace a faulty door with another one. There must be some law against this sort of trading. I would not recommend this sort of door or this company.

Poor quality product - problems from day one. Company are awful too. No after sales service whatsoever. Seriously, if you’re reading this, DO NOT use this company. Take your chances elsewhere.

Simply the most untrustworthy firm around.They have left traders who have paid for customers doors upfront in a terrible situation with the covid outbreak.
They make false promises to there installers who have struggled in this time of financial hardship.
I would normally cancel my order and insist on a refund but I will keep it going to help support the installer as it's not his fault.Shame on doorstop for having no morals at all.
To all customers go and buy your door from somewhere else and avoid the stress I have had to endure.

Unfortunately just like these other reviews. I’m now having same problems. I’ve used this company for over 10 years fitting there doors Which where actually good doors. Unfortunately since they were bought out the service And quality has slowly declined. I payed for a door in full March 18th ready for delivery 30th March. I Get they Had to close for a bit due to coronavirus but when they re opened still no door or delivery date And they were excepting new orders taking new customers money upfront. so I cancelled. Well it’s now may 29th been trying to get refund for 2weeks got no where so now having to go through credit card company to get refund.
I would strongly recommend staying away from this company . They steal your money and don’t care.

I paid for my door on the 5 Feb 2020, on delivery was found to be damaged, so sent back, picked up 13 Feb 2020. Heard nothing. Spoke to the fitter, and was told they cant contact the company, because closed because of the covid 19 pandemic, so they wont refund my money until they confirm the door has been picked up. Today's date is 28 May 2020, I still have not heard from DoorStop, What a rubbish company, how can you treat a customer, who has paid you for a service, so badly. They have £848.98.of my money, is this legal.

O. M. G.. WAS LOOKING TO ORDERING 4 COMPOSITE DOORS FROM DOORSTOP. HOWEVER MAJORITY OF REVIEWS SOUND APPALLING.
TIME TO LOOK FOR ANOTHER SUPPLIER. THANK GOD FOR TRUST PILOT.

I ordered 2 doors on January 8th, though Global Doors (GD). Their supplier is (unfortunately) Door Stop International (DSI).
2 doors were delivered on the 20th January, estimated delivery time of 2.30, actually delivered at 12 noon when I wasn’t at home to accept the delivery!

Upon unpacking each door, it was obvious immediately there was an issue with the colour of one sill, white supplied; unfortunately my doors/frames are all rosewood. The sill end caps were also missing for one door. More concerning was the very obvious wipe smear marks on the lower part of both doors, which appeared to have dulled the surface relevant to the rest of the door as if someone had wiped some solvent/chemical over part of the door surface. I tried the recommended cleaning of the door with soap/water but this had no effect.
Upon notifying GD of this, who raised the issues with DSI, a week passed by with no response. Chased GD, and they told me that my doors would be collected on the 30th January.

Collected on the 30th, and then I heard nothing more until I chased again on the 4th February and was told they would be re-delivered on the 6th February. I asked what had been done to the doors, and the answer was "reworked" which means nothing!!
I received a phone call on the morning of the 6th to tell me that only one door would arrive, as they couldn’t find the sill for the second door!! The first door arrived without the dulled finish.
I had to chase again on the 10th February and eventually received notification for redelivery on the 13th.

I received a phone call on the morning of the 13th to tell me that the door would NOT arrive, as they couldn’t find the door this time around!!
During the phone conversation with GD I stressed how unhappy I was with the situation and now it was beyond a reasonable/acceptable situation. I was told the MD of GD would contact the MD of DSI. I received another delivery message and it would be redelivered on the 18th February.

The door arrived on the 18th, with the correct coloured sill, but NO sill end caps. It seems to me that DSI are unable to supply a full and complete satisfactory package in one hit.
Another week went by and the end caps were still not sent to me, so contacted them again. Then a package arrived by courier, opened the package and then… no surprise, they had sent white ones!!
Another email, another apologetic response and another promise date of 3 days this time, and finally my order was complete on 28th February!!
Despite a very apologetic lady, it is very repetitive that GD keep stating that they will contact the manufacturer and it seems to me for a company so reliant on DSI that they can't do better than state we will contact the door supplier. They should be more on top of the situation, rather than behind it!! Other than 2 phones calls to tell me the doors were not arriving, I had to chase this issue with GD all the way, a distinct lack of proactiveness on their part.

As for DSI, they are nothing short of incompetent, as all the issues are directly laid at their door. Missing parts, incorrect parts, no show deliveries (twice) which indicates a lack of management, in fact I would say they lack any management at all. More like a bunch of headless chickens.

DSI seems to be a poor company, lacking in management, has poor customer support, a less than satisfactory product and repeatedly poor delivery service. There isn't anything good I can say about them.

There is a joke page on DSI's website stating they will deliver any door in 3 days or your money back (GD claim that they don’t have this agreement with DSI). The claim is absolutely meaningless, in my case they took over 7 weeks to finally deliver my order.
Ordered 8th January, finally delivered the last parts on the 28th February (7 weeks+, 51 days, 37 working days)… absolutely appalling for a company who advertise 3 days or your money back.

As I said in the title a comedy of errors, but it just isn't funny!!

Composite door leaks through window,plus puddle of water at base of door drainage holes are not blocked.Builder put silicone sealer around outer frame do not think this will last.Did try ringing doorstop to ask advice would not speak to me No customer care at all,are they trying to put themselves out of business?

doorstop, you need to steel re enforce your door frames as standard. your poor quality is causing problems...

When you order a door from a so called professional company you would surely expect all parts to be delivered unfortunately not. It is bad enough that we have had to wait longer than we would have liked and we now have an installer here and no door he can fit. Have spoken to customer services who have said they will TRY to get the missing parts to us before 10:30 the next day will believe it when I see it. The attitude of the driver was we don't work for them and the van was loaded when I got to work and the attitude from the office was we will try but won't promise. This company has gone so far down hill from the time I was involved in the window industry

Ordered three doors and they were fitted whilst we were on holiday, on arriving back home two weeks later found problems with all three doors. I have emailed and left telephone messages and had three emails back giving me case numbers but no follow up from three weeks ago. Quality of product is not what it used to be , don't touch with a barge pole there quality and service has dropped drastically over the past five years.

To all people out there,stay well away from this company they are an utter shambles!! I ordered 2 composite doors, 1 was ok the other one arrived 2 weeks later after they should have been delivered together...and it was wrong design! Sent it back again came back again wrong size! Seriously absolute morons...customer service is a disgrace ,all they do is pass the buck and you don't get anywhere and no one to is there with any authority to help. You get more sense out of the speaking clock at Westminster! Zero communication and a total lack of empathy! The star rating does not give it justice...it deserves far worse than bad!! They now leave my customers with a temporary botched composite door over the Christmas period with no sign of a new door that I've paid for!!
Scumbags!!

This company is now a total shambles, customer service is totally non existant.... Ordered door, it arrrived wrong, then they sent out another door slab to only find this was wrong also. Too large for the opening. This company is a total disgrace they dont care once they have your money.. The products they supply are mass produced rubbish. Be warned stay away from this firm you will regret ordering from them. Since this firm was sold off its gone from bad to worse, save yourself all the aggrevation and stress and buy elsewhere.. They dont care they pass you from pillar to post and all they say is oh we appologise for your faulty door but we will send you another wrong or faulty door... It beggars belief there still trading!!!!!!!

They need shutting down there service is absolutely disgusting aftersales is a joke they dont even answer there phones. Stay stay away you have been warned