DOOR SUPERSTORE Avis 

You had the doors I needed in stock, the company that manufacture them is in receivership and I might not be able to get them in the future ( final two doors to finish the house). They were delivered promptly and the delivery men were great, checked the doors and they were spot on. Thank you and the delivery company.

Nobody can actually tell us when doors are being delivered as its all bought and delivered by 3rd party companies
Also our doors were damaged and after nearly 10days of complaint atill asking questions when all is on delivery note and email sent.
Very very poor customer service.

Door arrived when opened a couple of days later found it was damaged think this happened in transit. Hope it can be disqised to much hassle to return,other doors ordered in past just fine.

Mixed feelings for me, I ordered 8 doors, which arrived on a flat pallet, perfectly wrapped and transported, no complaints. I then needed another single door, this arrived on a carrier truck dumped on a pile of random parcels and other stuff in the back, not packed flat, not stacked at all, I dread to think what I'll find when I unwrap it from it's cardboard on site. Doors should be marked and treated as flat/ upright only in transit to avoid warping/damage.

Stunning doors So helpful everything ran smooth start to finish

Disappointing Experience – Poor Communication and Failed Deliveries

I placed an order for doors on 13th July, advertised as in stock. A delivery was arranged for 16th July, but nothing arrived. When I followed up the next day, I was told the doors were not actually in stock when they attempted to dispatch them. I was reassured they had landed in the UK and would be with me shortly.

A new delivery was scheduled for 7th August — again, nothing turned up. When I called, I was told they were out of stock with no confirmed restock date. At this point, I asked for a refund.

Initially, the refund was refused based on the stated 22–24 day lead time in their terms and conditions. However, I pushed back due to the breakdown in trust and repeated inconvenience. They eventually agreed to process a refund if their supplier confirmed cancellation — again shifting the issue onto the supplier rather than taking ownership as the retailer.

As of writing this, the refund hasn’t been confirmed, though they’ve said I’ll receive an email. I’ve given them 24 hours before escalating to Trading Standards.

While the staff are polite and friendly on the phone, don’t let that mask what has been, in my opinion, unacceptable business practice. They lean heavily on the lead-time clause in the T&Cs, but in the end, trust is everything when buying online from companies you don’t know.

Sadly, my experience suggests serious issues with their order handling and communication — and I would advise others to proceed with caution or avoid.

Door better than expected and delivered quickly

Made an order online, went through as normal, but because I live on IOW they won't deliver. This wouldn't have been a problem had they made it plain on their website that they only deliver to UK mainland, but they advertise nationwide delivery. Now it'll likely take a couple weeks if not more to receive a refund. Not happy as the size of door and style was hard to find and not available off the shelf for an external wooden door.

Never received the door

great doors, Great service. 5 star.

Always reliable and great to deal with, good range and prompt deliveries.

AVOID AVOID AVOID!!!!!>>>brilliant website to draw you in. ordered 2 matching glass doors, waited 2 months, no delivery, kept calling, loads of broken promises, the first door arrived 3 months later, had to chase second door only to find out of stock. all this after 5 months.
AVOID THIS FIRM AS THEY ARE THE WORST DOOR SUPPLIER EVER........

One of the doors is warped. Luckily i can use it on the side which is bolted top and bottom. Not ideal.

Waste of time. order was delayed and delayed. had to cancel

goods arrived in time.very pleased with them and everything went to plan ,,no problems. many thanks very helpful staff too

Fast delivery and great to deal with

Purely through my own incompentance, FedEx were unable to deliver and returned the goods to the warehouse. Within 24 hours Julia at Door Superstore had them back on the wagon with more detailed delivery instructions.

...oh I did I mention the great prices

Would recommend

Everything worked a treat from ordering to delivery

service / delivery /quality all great - bought an oversized front door and it's fantastic and team were brilliant - highly recommend!

Placed an order in January, 5 days delivery lead time, 6 weeks later a damaged door finally turned up.

Company representative agreed they would not accept the door but the manufacturers refused to replace.

Constantly had to chase the company up for answers. Nearly 6 months later I finally got my refund.

No apology from the company. No offers to make it right or do there best to make it right.