Downing Students - London - The Lyra Avis 

The lift has been broken for almost a month and the front desk does not care. I have responded to the front desk many times over the course of May and June, but the only response I have received from the front desk each time is to tell me that they will be inspecting it recently and will be dealing with the problem of the lift not working. The result is that after a month of waiting the lift is still broken. I live in the 6th floor is very inconvenient, return luggage from the sixth floor to move down the stairs only. When I enquired if the receptionist could help me move on the last two floors, the receptionist laughed and sat on a sofa in the common area chatting and listening to a song with two Indian schoolgirls and laughing. I asked repeatedly and was told "he is not allowed to leave the front desk area". Saying this while acting very impatient was very disrespectful to me. This is considered discriminatory and ignoring the needs of the students staying there, isn't it? I would like to ask why the receptionist himself said that you are not allowed to leave the reception area but he himself was sitting in the common area still chatting and listening to songs with other people? Is this a contradiction in terms? When I leave my key in my room, the receptionist does leave the receptionist's position to lock the door and then help me along to my room to unlock it and check my ID, but why can't they help me along to carry my luggage downstairs when it's on the first floor? Isn't that contradictory as well? Also I learnt about a cashback before I booked the room. I never received the cashback when I moved in last year, I asked the receptionist and sent emails without a reply and in a perfunctory manner. I am now at the end of my tenancy and still have not received any news of the cashback or any emails about it. I went to the booking agent and asked them to negotiate with the flat. The agent sent an email to the flat instead of me, but the flat didn't send me any emails or information at all. Is this how inefficiently the flat handles things? It's been three months since the beginning and there has been no progress at all.Is this how they treat students?I have been paying my rent on time, but why does the receptionist say that I am in arrears?The receptionist has knocked on my door twice to ask me questions and has a bad attitude.I sent all the proof that I paid my rent on time more than three times but all I got was a knock on the door again and again.It took me a long time to find an agent and find out that it was an error on the part of the flat.Why was I treated so badly because of this mistake?Why was I treated badly because of a mistake in the apartment and not once was I apologised?Afterwards when I needed help with anything at the front desk or in the flat the flat staff who had treated me so badly were very impatient and did not want to be bothered with the situation.I have never stayed in a flat with such a bad attitude and inefficiency, I would not recommend it to my friends and I will not stay in this flat again.