Drayton by Schneider Electric Avis 

The functionality of the controller is very good but it would have been helpful if there had been instructions on how to set it up.

Always a very good experience if you speak to support,
the speed of answering the phone to dealing with any issue, maybe of course the product is so good any minor issue is attended to quickly. The phone app has improved in options functionality and reliability, this was the only drawback I have had

Like other comments I cannot praise too highly Julia at customer service. The real shame is that this level of service from other organisations is rare.
Jeremy Perkins.

Terrible to get an email advising me that they are switching off the MiGenie App and that, for remote access, I would need to update to Wiser....for several hundred pounds. When I've only had the system for a few years.

You can't trust a company that treats customers like this - there's no guarantee that they won't do the same to Wiser customers - enforcing another expensive upgrade, on a captive audience.

Stay well clear - pick simpler tech that is going to be supported indefinitely by a company that puts customers first

Very poor. Spent all day setting up system, SE sent out Thermostat controller which requires an update so could not connect to app and run the system remotely. Very poor around would not recommend this to anybody. The support was good with a work around on the phone, but updates and comms slow.

There are very few organisations or product providers who know and show what real customer service means. Drayton Wiser is one such organisation.
Easy access by email to share my problem meant prompt response and if that did not work one call phone number access to a person who stayed with me - patiently - until the problem solved. So rare an experience when access to a customer service is usually so difficult and not worthy of the name.

Having used a Drayton MiGenie thermostat and app to control my central heating for almost 8 years with no issues whatsoever I was less than impressed to receive an email informing me if I wished to continue doing so I would have to pay almost £120 and buy some new hardware. Having bitten the bullet and done so I am now even less impressed to be 2 days into constant phone calls with Schneider techncial/customer support because the replacement system they have sent out does not work. That's 2 days of being stood in my garage by the hub on the phone to the being told to press buttons and being informed they have a known issue, but there is no solution offered. So to summarise, I had a system which worked perfectly, was forced to replace it - at my expense - if I wanted to retain the functionality, only to find the new system doesn't work and the supplier can't make it work, after 2 days of trying at the time of writing. What a shambles. If you are a prospective customer reading this - RUN. Buy another system.

I put my Wiser Heat system in in 2018. The installation went smoothly, although as my previous controller wasn't a Drayton one the backplate had to be replaced. Over the years since I have had three valves fail, probably because they were the first version of the hardware, two were replaced by Drayton, I had to pay for the third one. I have the Trio In Home Display which feeds data from my smart meter to the Wiser app. The system has steadily improved over the years, there were a few quirks in the earlier years. The app now starts up quickly and works well. The room temperature is accurately controlled. Overall a good system, earlier oddities and failures mean four stars.

Phone was answered quickly by a knowledgeable person who was able to sort out my issue without any trouble. Best tech service I've received for a long time. I wish all companies were up to this standard.

Wiser Heating Control System - 2 Zones + Hot water and Smart Sockets - A Great product with great aftersales support. Had this a few years now. Replaced my old System with this and we are so pleased with it. We can control the Heating in each zone on two separate room stats or remotely via the App. The Smart Sockets provide security lighting controls. Its simple to set up and use. Had a recent minor issue and the Support was brilliant from the team through to resolution. Would highly recommend.

I have had my excellent control system for a few years now and it provides great savings by allowing me to heat rooms/water only as and when needed. I recently experienced a little glitch with a couple of radiator thermostats and received immediate and patient help to get my issues resolved. Drayton folk have provided once again an exemplary service in terms of speed of response and helpfulness. Thank you.

Very prompt response with any issues and fixed our 1 problem
Very happy with the wiser system

Mike, the technical support agent, was the most patient of people I have ever come across and filled me with confidence. No matter what was needed he was determined to complete the installation of the new Wiser Hub. A great ambassador for the company.

Wiser Kit one would not connect to internet despite working with the support team to make changes to the router connection could not be maintained. As a fully integrated system it makes a good egg cup! Have now changed to Hive which worked first time without any interventions. A shame as the previous IGenie was a great product.

Really good technical support received when my Digistat stopped communicating with my phone. After trying a few options the product was replaced and I was provided with instructions and talked through linking it to the receiver

I replaced my controller 5 months ago and unfortunately I had a problem as it went off-line whilst I was on holiday. I contacted the Customer Service Team and they were excellent. They replaced my Wiser Hub (sending a new hub as under warranty) and talked me through setting up the new hub and reestablishing the devices. I would recommend the technical support which was quickly available via telephone, helpful, patient and simply excellent.

I was told that the current support for the migenie product I have is been phased out
On contacting the company to find out more I got a answer to contact sales
This is not my requirement

I had to update my MiGenie to Wiser and had a discount for the new kit. The new kit arrived quickly. I am 66 years old but it was straightforward to remove the old controller cover and replace it with the new Wiser kit as the front plate just fits over the wired in part. I did have an issue setting up the app. However I was able to contact customer services immediately and a lovely lady talked me through the set up and resolved a minor issue. She also went through the features on the app. I am now able to set my heating schedule to suit me. Very happy with the service.

I had my Wiser system installed in August 2022, I had a wiser hub, 11 radiator thermostats and a room thermostat. Excellent bit of kit, using the Wiser App I can operate each individual radiator by my mobile phone.
As I am disabled it is very easy for me to turn radiators on/off straight away without the need to go room to room or upstairs. It's particularly useful when I go out of the house, I turn all the radiators off by just clicking away mode on the app, when I'm on my way back to the house I just click on the away mode again and the heating comes on for all radiators calling for heat.
This system is saving me money too, I turn radiators off when not needed and adjust thermostats to required temperatures when heat is needed/not needed.
I am hoping to move home some time this year and take the system with me, the good thing with this system is that it's very easy to remove to take to my next house.

Had very few problems with my set up, but the issues I've had have been successfully resolved with a call to the help line. 10/10