DriveTime Car Sales - Augusta Avis 63

It was a quick process and my agent was absolutely awesome

Customer service was great and went threw every option I had and made it where I understood what I was actually getting

Jennifer was awesome and very knowledgeable. She made my experience a great one. I will recommend Drive Time to anyone that’s in the market to buy a vehicle

The buying process went smoothly and worked well but the vehicle is another matter. Despite being given a clean car fax report on the vehicle at purchase it turned out to be anything but a clean vehicle. About 10 days after purchase the car started overheating routinely. We took it to a Kia dealership where they had to replace the fan. The problem continued and taking it back to Kia who said they couldn’t find anything wrong with it didn’t solve the problem. After 5 months of this we took it to a different mechanic who called within a few hours and said that the head gasket was gone and that it was failing the cylinder compression test badly. He informed us that there was so much rust in the cylinders and all over the motor that the only thing to reasonable do is to replace the entire engine. He told us that this kind of damage usually only result from a vehicle being submerged i.e. flood damage. None of this was disclosed at the time of purchase and now we have a vehicle we can’t drive but must continue to pay for. I would be very careful buying a vehicle from this company. I’m sure that we won’t be doing it again.

Sean was very helpful and explained everything to me so I understood everything

Sean was awesome…very patient and accommodating with us. Took his time, didn’t rush us, and let us walk away with exactly what we wanted. Do yourselves a favor and call Sean at Drivetime in Augusta for all your car-buying needs! ⭐️⭐️⭐️⭐️⭐️

I ended up not buying a car from DriveTime, but just wanted to say their customer service (even for window shoppers) was great. They followed up on my questions and concerns. Everyone was friendly and worked to help me look for the right vehicle.

Just purchased a second vehicle from DriveTime. Showed up to the dealership, met Sean and had a hassle-free time checking out different vehicles before choosing one. The team in Augusta is easy to work with and will treat you as a person, not as a commission. Highly recommend you check them out!

Reggie was phenomenal with customer service. It was overall a great car buying experience. I recommend Reggie and DriveTime if you’re looking to purchase a vehicle

The quality of the product and the customer service are what made me choose drive time. I also love the time it took to do the paperwork for the car purchase process

I wasn't there all day.. first dealership I went to have you in an out. The dealer was nice an made sure I was happy. Loywanda Field was awesome.

Everything was great and at timely manner. I will be back for another purchase good deals.

Sean was Great he made sure I went home with a car even after closing

Enjoyed having Loywanda Fields help assist me with choosing a car. She was very thorough and patient during the whole process.

Thank You Loywanda !

Loywanda Fields
World class customer service very professional, very upfront with information, very honest when answering , guided me through the process making it seem easy!

Drive Time does not approve everyone. They lie on their website to get you to come in. The website approved me (lol) for a $99 down payment with a $542 a month car payment. When I went in the told me I needed $9,000 down or they couldn't help me. If I had that much money laying around what would I need Drive Time for?

This is an update. I previously rated the customer assistance/sales process as extremely good. This is for the absent aftercare and warranty debacle. I drove my newly purchased vehicle 250 miles. At the 51 mile mark the tire pressure sensor failed. The plastic cover protecting the undercarriage broke at 200 miles and was dragged down the highway because I had nowhere to pull off. Apparently that isn't covered by warranty. The after sale phone call never happened as discussed.

This dealership was unable to help me without a very hefty down payment. Very misleading and disappointing to say the least. Get your hopes all up and then deny you. If you need a car NO MATTER YOUR SITUATION , go to Cars Plus, LLC. on Gordon Hwy.., You will get a car at a GREAT rate regardless of your circumstances so you can ACTUALLY pay it off while building good credit and not setting you up for failure or giving you false hope.

Everything was great once I was finally seen, I set the appt for 3pm and was not seen till 5pm, and once all the paperwork was done, I didn’t get to leave till almost 8pm. Due to lack of staffing I was treated as a walk in, so what was the point of setting an appointment. Once everything was going it was a great experience and the sales guy was wonderful to work with.