Dŵr Cymru Welsh Water Avis 

Stop paying bonus sort out leaks stop pumping raw sewage into rivers and the sea and stop people getting over inflated bills which they struggle to pay

This company is over charging and saying that they are non profitable bussiness. Shame on you
My water bill is double then my Gas bill.
Unfortunately I don't have option to change this day time robber company.

For three years now I have had issue with a displaced sewer line in ownership of Dwr Cymru. The manhole has had more filming than the blue planet, in-fact the time team have called to say they are interested due to the historical time taken with still no remediation (now archaeological interest) and it has seen more men in the past three years than than the grand old Duke of Yorke to be frank!

3 years of issues, 3 years of having to rod their line and now a jumped up kid in nappies tells me the issue is in my private section and he can come and do another survey to show me. In fact the BBC filmed again on Sunday and evidenced considerable displacements on the 6m section in their ownership (2m fixed the last time when they could have fixed the whole lot)

They are wasting my money and payers money by adding monitors that don’t work, to send guys out to clear drains. Happy to pay out of ours premiums to staff to jet. Undertaken 2 small sections of works which was informed will not work just throwing money down the sewer line…..all for the pleasure of those whom pay!

I’m fed up now of these issues and the poor customer service with continued disrepair. I have given reasonable access each time to the point now I’m stopping all access, will get a secondary contractor to survey and report and take out a private nuisance.

I have asked for freedom of information to exactly how much it’s cost to date which they won’t provide and further requested A subject access request for all correspondence taken place in lieu of my property and name on the address.

I called Welsh Water today for some help with my bill. There was quite literally no wait time and I was greeted by the lovely Rosie in Customer Service. She was honestly so helpful and friendly and managed to reduce my bill for me! Such a painless process; what a winner - lovely start to my week!

Previously contacted Welsh water about water meter instalation, sent another account email and was contacted immediately by very nice lady who would take the issue to the managementThe lady rang back the next morning to confirm installation woud take place asap I thanked her for her help and informed her that the dig team were presently on site and installing the meter

Many thanks

Really easy to get hold of on social media and was spoken to in welsh Diolch

For months constant low pressure or no water. Always seems to be a nearby leak that'll be fixed by the afternoon but then it's the next day, then the next. Surely easier and cheaper to replace the pipes.

Contacted Welsh water with regards to a suspected blockage. Sam the engineer attended my property the following day to resolve the issue. I can't thank her enough for being so reassuring and knowledgeable. Brilliant service.

Threatened with a collection agency unless I agree to a payment plan which means I pay in advance 😉 even though iam in credit so far this year not sure how that works
Asked for them to show me where in the legislation 1991 water act it says I'm legally obliged to pay for a service before I even get it

Last Saturday 07/07/2024 I discovered a stream of water coming under a garden wall opposite where the water main comes on to our property. It is not obvious whether the leak is on the road side or in our garden. I rang Welsh Water and a man came to see and wouldn't commit to the possibility that maybe their very old roadside stopcock was to blame. A failed joint in other words. Given nothing had happened on my side of the boundary wall in a very long time and heavy agricultural traffic regularly uses the road it is not an unreasonable guess. Finally someone a little more conciliatory came to the door and agreed that they, Welsh Water, would investigate. We are in our seventies and my wife is in hospital recovering from a very bad fall, she has osteoporosis, and I have had a Trapezeiectomy on my right hand since this started. The only good thing is I put in a surface water drain to take water from the back of our cottage and that is taking most of the water away but it will undoubtedly begin to cause damage to our garden wall and damp in the house if it isn't stopped. Welsh Water know this and are seemingly doing nothing! I used to be proud of Welsh Water as a not for profit organisation but it seems they are actually little better than their English counterparts. Given my very recent operation this is very painful to type!!!!!!!!! Meanwhile all this water is going to waste........... 23rd July - after continuing to pursue Welsh Water for a resolution I discover that work won't begin until the 2nd September. Leaving aside the damage it is doing on our property the water is still flowing away. We are regularly seeing advertisements on TV asking us not to waste water. The water will have been running away for EIGHT WEEKS and that's if their date is for work to begin is accurate. They claim they have to shut the road and permission takes time. If there's a road accident the road gets closed pronto. It is a narrowish lane past our property but traffic control should not be that difficult. Their stop cock is no more than a couple of feet down and hardly needs a large digger to expose it and the attached pipework. A couple of men with picks and shovels could do it in no time at all. A few weeks ago we had to have a new electricity supply pole. Our electricity supply had failed and the existing pole was rotten. The Pole was on the other side of the road from Welsh Water's stopcock. We were given a generator and in a few days a team turned up and in the space of a couple of hours they had the old pole out, a new pole in its place and our electricity supply reconnected. There was very little disruption to local traffic! It might be their heavy machinery has provoked the break in the water main. 30th July Sub contractors turned up made no contact just put in a new stopcock without, as promised, seeking out the leak!!!!!!! Just as bad or even worse than the private sector!!!!!!!!!!!! 07/08/2024 Finally two sub sub contractors turned up today. Simon and Graziano who are partners in their business. Super polite and at last super competent. Within little more than an hour they had dug down, found the leak, repaired the leak and back filled with as little disruption as possible. As usual it is the boys on the tools who show up the bureaucrats.

I rang Welsh water with an overflowing sewage outside my house.
I spoke to John who was very good and with in the hour, Ieuan called out and unblocked my sewage drain.
Fantastic service. Ieuan was very informative and set straight to the job. All was sorted by him and I can't thank him enough, so pleasant too.
Brilliant job done by Ieuan. THANK YOU SO MUCH.

Ask for a watermeter in feb 2024
Contractor arived an painted the stop tap cover Blue and sugested they would be back with in 2 weeks. no one came to fitt or advised of any delays or any reason it could not be fitted.

raised a complaint. lady from the company rang and simply said no idear why it had not been installed and would speak with a dig team
Still waiting for update or fitting and its now July 10th 2024

I could easily write a million words or just one - chronic! However, poor communications, bullying, shocking service, shoddy subcontractors, broken promises, untrustworthy, abrupt, arrogant, patronising, and the list of negatives goes on. 6 months of misery!

The fact you keep discharging sewerage into the sea and rivers, your directors need putting in prison for years, an absolute disgrace

This a scam company overcharging people. My water bill are higher than electric and gas put together. Why is this legal????

Problem with sewer overflowing. Same day problem solved. Exerlent service .workmen did great job.

We’re in a financial crisis however Welsh water insist on sending me a text message (even though they have my email which they also send a reminder) I feel that this is harassment. I have asked for my mobile number to be removed from my account but it hasn’t been done. I have also tried to block there number but it is impossible, the audacity how dare they infringe on my personal property!!!

I hate this company with a passion, when me and my partner move into our first property after 3 months they started demanding £800! 3 months we had lived here for! We told them we couldn't afford it so they instead attached themselves to our benefits taking over £50 a month without our consent which meant we would go days without eating. Now they are off our benefits are now telling us our debt has somehow been cleared but are now demanding payments of £18 which given the cost of living is unafforable to us, we told them this and they don't care they will just "make a note on the account". We even brought up the whole sewerage dumping incident and asked why we should even pay them at all when they're dumping illegally to which they reponded "there are lessons to be learned here". A non for profit company they claim while dumping raw sewerage into our rivers... what an absolute joke of a company. People need to stop paying them or offer them a £1 a month because they are not worth the money they are demanding.

I live on the Dyfi estuary and the day before yesterday as the tide went out I watched a huge amount of raw sewage get flushed out to sea.A massive belt of stinking raw sewage floated past by window.
And these batstewerds are threatening me with a debt collectors agency over a debt of £7.44.
They really are the scum of the earth.
If I was pumping raw sewage into a waterway I'd rightfully get arrested.

Customer service 4115680703 Was unhappy that they got my wife who I'm her carer and I wasn't in at the time. Instead of renewing our help u tariff. They talked my wife into going on a different tariff that has cost us an extra £10 a month for over a year. After scarring her our bill would be 3 times as much if she didnt.I'm her carer and put down to deal with the bills and even listed with them to do so as she suffers extreme anxiety, depression and auto immune disease. She's on lots of medication (morphine,etc) and I feel they took advantage to get the higher tariff.