Dyno-Rod - North West Avis 

Appointment was made a week ago, for yesterday, to quote for groundwork’s associated with running a cable into my garage for an EV charger. I received a message at 08:03 yesterday stating the estimate would be completed today and I would be contacted when they were on their way. No one turned up and no further contact from the company. I phoned them up this morning at 09:30 to establish what had gone wrong. I was told the person dealing with my appointment was away for 10 mins but they would phone me back in 10 mins as soon as they returned. By 11:30 no phone call received, however, someone turned up unannounced to complete the quote. Consequently I have no confidence in this company and their ability to do anything.

Came out when they said they would. Phoned to say he would be here in15 minutes and arrived within that time. Was polite and even cleaned the area before he left.

Called dyno rod out on an emergency night call costing £235, engineer arrived 4 hours after calling at 11:15pm, after inspecting my drains the engineers opinion was that i had a collapsed drain underneath my extension and that i would require the concrete floor and back garden dug up to fix.
I called my insurance company as this was looking at several thousand pounds to fix and lots of hassle. My insurance company sent an independent survey team out to my property only to find that it was a plastic toilet duck blocking the outside main waste drain in my neighbours property. Not only has it cost me the £235 for a wrongly diagnosed incident but i had to lift my sun room extension flooring now at my cost when this was not required.
United utilities came out immediately and removed the plastic blockage stating dyno rod could’ve done this easily especially after I’d already paid the a fee of £235.
Absolutely disgusted from the outcome and I’ve had zero response back regards this from dyno rod.

Good service, arrived punctually, friendly and helpful guys . Fixed a broken drain in good time. No problems at all 👍

Dynorod have done a superb job fixing our external drainpipe. Good communication throughout, and all mess cleaned up afterwards. Highly recommended.

A blocked drain which meant that we were unable to use the downstairs sink nor the dishwasher.(tragedy)
Phoned Dyno-Rod who were able to send someone out the next day. The guy who came out (unfortunately I didn’t quite catch his name when he phoned, as I lost signal) was very professional and polite. Summed up what was needed and got down to clearing the blockage. Very good job done which should last a while now. I would use them again, though hope it won’t be necessary.

Reliable, courteous, friendly. Competent, careful, considerate, technically meticulous, scrupulously tidy.

Very helpful, very friendly

Great service! Called out for blocked drain which turned out not to be blocked. He made sure that water was moving through properly before leaving and as there was no blockage I didn’t have to pay the fee or even a call out fee.

Accessible
Prompt, quick service for a Saturday evening.
Very friendly helpful engineer who sorted the problem quickly and effectively.

Great service in response to emergency call out with blockage affecting toilet/shower block. Call handled very smoothly on a bank holiday weekend and engineer excellent on site. Happy customer, very happy to recommend! 😀

Booked online. They phoned and came next day. Quick. Thorough. Friendly. Polite.

Great service

First class customer service
Booking system quick easy and within a 12 hr period slot
Engineer was professional friendly safety conscious due to childcare setting

You get what you pay for
Excellent service job complete same day
Thank you 5 star

John arrived at our house when he arranged to. He listened to my concerns and was brilliant. He did what he could to sort the blockage and then arranged the next part of the job to be completed by a colleague. The whole process was pain free and made very clear and easy. Brilliant chap, highly recommend.

Rang them at 4pm, fixed by 9pm, Callum rang to give us 25 minutes notice, got the job done, no mess and Callum was an extremely competent and polite professional

Really helpful guy who sorted our problem very quickly. Great customer service!

Couldn't ask for more. Marcus did a great job of sorting out an issue with an outside drain. He kept us informed of the likely arrival time in a very conscious way.
He quickly worked on the issue and took time to explain what he was doing and what had caused the problem.
Everything left as if he hadn't been there. Overall a convenient time to suit us and a great service.

Extremely fast service and very professional. Sorted the problem fast and explained everything well.
Very grateful for their services today and recommend them highly

Great service. Rang about 11am when we realised we had a blocked drain. By 2pm it was all cleared and paid the extra £10 to see that everything was now clear and the drain was in good condition. Very friendly guy who soon had it sorted. Can’t thank them enough and would thoroughly recommend. Thanks.