Dyno-Rod - Plumbing East London Avis 

I just waited in all day for a plumber, who never showed up and never called. I tried calling British Gas, and they put me on hold for 25 minutes then transferred me to DynoRod. Another 26 minutes on hold before someone came on and said, oh sorry, we have cancelled your service and won't come back for three days! And once again, they won't give me a time, just expect me to take another day off work and stay home all day in case they should drop by. So I have been sitting at home all day for nothing. I don't get paid when I don't work, and they expect me to take another day off on Monday? My service contract is almost finished and it has been the worst experience ever… Previous repairs have been done badly or left unfinished with a promise to come back 'when the parts arrive' but they never do. One repair they just refused to do, claiming it was a faulty tap. I paid an actual plumber to come out and look at the tap, and he said it was fine. But Dyno Rod won't repair the fault.

Viktor Tsomo - Dyno Rod

Came to fix leak with toilet, very polite, did very good job, explained what he was doing during repair. Very happy with the work he did

Victor and Muner they did very good job,they were very kind,respectful and confident with job and also they reassure me they will fixed ASAP

Great service from Victor! He was attentive, and kind

Victor was amazing really fast and very polite really good job

Thank you very much. Victor was very, very helpful. He came, he lifted up the floorboards, he drained down the system, he checked it thoroughly, and he drained out all the pipes and everything. I appreciate it. Couldn't ask for better service. Thank you very much, Victor. I should give you ten stars.

Victor arrived and was polite and showed his Id said what he was doing then along the way showed and checked i was happy what he had done he was very knowledgeable with the job he was doing left the area clean and tidy a friendly young pleasant man who left me feeling happy with the work he done

Viktor absolutely amazing !

Quick, efficient and super helpful! Attended to the issue with ease and even showed me a few things to do in the event of any emergencies going forward.

This is the type of plumbers that you want assisting you in 2026!

Happy to have my kitchen sink back working fully operational.

Thank you so much Viktor!

Armandas was truly excellent. Extremely diligent and took extreme care to get the job done properly, and fixed all the leaks nicely. Please give this lovely man a payrise immediately.

Exceptional service from Armandas Jurkus – a true credit to the company!I want to give the highest possible praise to our engineer, Armandas Jurkus, who went above and beyond to fix an underground water pipe leak via our British Gas insurance.Armandas arrived on a day of torrential, pouring rain and immediately got to work. He had to dig up the driveway in miserable conditions, but his work ethic never wavered. He successfully detected and fixed the initial leak, but rather than rushing off, his thoroughness led him to discover a second leak. He returned for a second full day of incredibly hard, exhausting manual labor to ensure the second leak was completely resolved. Both jobs took all day, yet Armandas remained exceptionally polite & professional throughout. What impressed me just as much as his technical skill was his tidiness. After two days of heavy digging in the mud and rain, he cleaned up the driveway impeccably. Armandas did an absolutely amazing job. He is a phenomenal asset to Dyno-Rod and British Gas, and I sincerely hope his management team formally recognizes and rewards his outstanding dedication, skill, and customer service. Thank you, Armandas!

Extremely disappointing experience with DynoRod Plumbing.

I had a leak from the waste pipe underneath my bathroom sink and reported it through my British Gas HomeCare cover. A DynoRod engineer attended on Friday, but apparently had no notes about the problem, so I had to explain everything again. He used my own tools to tighten the joints and added a washer.

I wrapped tissue around the joints to check whether the leak had been resolved. Within an hour, the tissue was completely soaked.

I contacted British Gas again and another DynoRod engineer attended on Saturday. I showed him the wet tissue, but he said he couldn’t see a leak. He removed the wet tissue from the joints and put it in the toilet, then applied some tape to one of the joints.

When I explained that water coming out of a pipe or joint is a leak and asked for the pipework to be replaced, his response was:

“Well what do you want me to do about it?”

He then said he couldn’t do anything because he couldn’t see a problem and walked out of my property without fixing the leak.

I tested the joints again with fresh tissue after he left. Once again, the tissue became completely soaked.

What makes this even more concerning is that the bathroom is used by three vulnerable people — one person is paralysed and disabled, one is receiving end-of-life care, and another is a cancer patient currently attending radiotherapy at St Bartholomew’s Hospital.

The appointment was then moved from Monday to Tuesday, with conflicting explanations given about why the engineer could not attend. Throughout this process, I had to repeatedly chase British Gas and DynoRod rather than anyone taking ownership of the problem.

I appreciate that engineers can encounter genuine difficulties and that appointments sometimes need to be rearranged. What I cannot accept is an engineer attending twice, failing to resolve an obvious ongoing leak, dismissing the evidence, and leaving the property without carrying out a proper repair.

I would strongly question the quality of service provided and, based on this experience, I would give DynoRod zero stars if Trustpilot allowed me to.

Very courteous good engineer

Helped do the job properly

The team was sent to investigate and find a leak under my floorboards near my boiler, which they did very quickly. They fixed it promptly and restored the floorboards and carpet as good as it was before.
They also put my mind at rest where I suspected another leak by doing the same there. They answered any questions I had and were friendly and polite throughout. They even put plastic covers on their shoes which few tradesmen bother to do these days.
I normally use Dynorod for any plumbing issues I have and yet again, they didn't disappoint!

Two very friendly guys came on time and were very helpful and respectful (came with their shoe bags, its a big thing for me, as we dont wear outside shoes indoors).
They were very quick to diagnose the matter being water pressure & no further work was required.

Thanks for the visit guys.

When we have any plumbing issues, we find DYNO Plumbing is excellent. We always ask for Luke as he is highly knowledgeable and reliable. He has a great manner and can be trusted to fix issues. He has dealt with many issues for us including with taps and toilet flush.

We were quite worried about the hidden leak in our flat. Daniel located the leak and made the repair. The damage is less than what we feared. Daniel was quick, professional and thorough. We highly recommend your services.

This is a very appauling place to work in as a staff. The head of customer service Ronald Shanmugaratnam swore at me on the phone in front of members of staffs constantly while I worked here. He abused me and discriminated me when I worked there. When reported the manger took it lightly and did not do anything to resolve the issue.

Liam from dyno-rod very well mannered young man did job to our satisfaction and he took time to work,after he finished he explained what he did and explained us reason why it happened
Dyno-rod should employ people like Liam

Liam came to our home to fix a leak in Radiator pipe. Although it was a bit tricky work, he managed to finally fix and repaired the issue to our full satisfaction. Liam was extremely polite and patient and took care to explain the issue and recommended future use. Very pleased with this young gentleman with such good manners. Refreshing these days to find such skills with good manners.

Liam attended my home to fix an issue I was having.
Extremely polite and professional. Was very courteous and took the time to answers all my questions. I found him to be very knowledgable and took pride in his work.