Dyno-Rod - West Midlands Avis 

I want to thank Dyno-Rod for the way they handled my situation. They came out last week and thought the issue was fixed, but the bathroom blocked again soon after. I wasn’t happy at first, as it was clearly a bigger problem. However, as soon as I called them to explain what had happened, they acted quickly. The previous engineer, Pete
, personally rang me to apologise and explain the situation, which I really appreciated. They sent engineers back out today and got everything sorted properly. Their honesty and willingness to put things right made a big difference. Thank you to the team for your professionalism and for making sure the job was done properly.

Beyond useless, I have British Gas Homecare and had a leak coming from under the bath after my son crashed into them. I pointed out that a pipe was leaking. He said the taps were loose so I left him to it.
He thoughtfully left the bath panel off, nice?? It’s just as well he did as there was clearly water still coming out of THE pipe I pointed out???
Another call, same man turns up. “I’ve nipped it up….but keep an eye on it”???? Keep an eye on it, so you’re not confident of the leak is mended?
Guess what, still leaking. 3rd call, man arrives and was here just over 2minutes (I know this as I was on the phone and could see the time).
Same story, still leaking and was told on my 4th call someone would be out in a couple of hours…..nobody has turned up. I’m glad they record these calls. As they’ve lied.
What I will also point out is that I have had had to take time off work for each call.
Dyno-Rod you are the most incompetent lazy liars. I’m unfortunately stuck with you as I have British Gas Homecare.
Your “plumbers” (I use that word extremely lightly) are so incompetent and uncaring and beyond a joke I wouldn’t trust them to flush a toilet correctly.

Amazing service. Fast and efficient.

Called for an emergency call out due to a blocked toilet. Engineer was arranged and at property within the hour. Very quick and reliable service. Issue sorted swiftly. Great service

The best of the best of the best...etc.

We had a lovely chap called Pete come out today to clean our drain. He was extremely knowledgeable and friendly, had the job done in no time at all- Highly recommended!

Fantastic service was here within the hour, ethan waas so lovely and professional

Would highly recommend

I rang up on Saturday afternoon. The man on the other end of the phone told me exactly how much it would cost & would be there the same day.The tradesman was very pleasant & turned up when he said he would and fixed the blockage. Good job well done.Thanks.

Bathroom drainage problem. Called in the afternoon and got the appointment for the next morning.
Pete was the engineer was on the job. He called to let me know he was on the way. After an initial look it was decided it was a 2 man job. Returned the next morning and gave it a blast and all is well again.
Pete was polite and explained the processes. Happy with the result.

Kitchen drainage problem. Called in the afternoon before and got the appointment for the next morning.
Pete was the engineer was on the job. He called to let me know he was on the way. After a few checks he quickly diagnosed where the blockage was. After a few water blast the fat-burg came out. More blasting and testing cleared the blockage.
Pete was polite and explained the processes. Happy with the result.

John attended on a Sunday to determine cause of WC blockage. He was really helpful and ensured he explained the issues thoroughly.

Attended again the following day and John and Lewis dealt with the issue quickly and professionally.

Thank you!

Fantastic service from Dan who cleared our blockage quickly & efficiently. Very friendly yet professional also & respectful of our property.

Excellent, helpful service. Issue resolved

Dyno Rod is efficient and satisfactorily undertook its job of unblocking a blocked upstairs bathroom toilet. However in its checklist of job done after completion of the job, it offers me no guarantee after 3 months if the same problem arise again. I chose Dyno Rod because at the outset I was offered a guarantee. The checklist specified that the problem arose owing to "tissue misuse". I would challenge this as I do not misuse tissues. I would put the problem down to not flushing the whole tank of water properly by not holding down the button for flushing the toilet until tank is emptied and thus the tissues build up over time. However, credit to Dyno Rod for doing a thorough check of the water system to make sure it diagnosed the problem accurately.

First call was answered by extremely helpful lady who promised she would try and get me somebody to be at my property by 1pm . I was travelling a long distance to attend I felt she really cared about my problem . She was superb I had engineer arrive at 1pm.
To add to the above service the man who arrived was quite simply superb friendly engaging helpful you could not have met a better man . Truly 5 STAR service !!!!!

Pete was friendly and helpful. Informed me of price and called in advance to let me know was on his way.
Good job

I booked online for a drain to be cleared. I booked it for anytime between 8am and 6pm on a specific date. On that day I had a phone call about 9.30am to say that someone round be around in a few mins to do it. He came, was very polite and pleasant, did the job quickly, filled in the firms online there and then do that I had my required documents immediately. Very good

Easy to book an appointment for an engineer to come and unblock a kitchen drain which was preventing our boiler working and use of dishwasher, washing machine and sink. Pete called us 20 minutes ahead of arrival to check in with us and confirm the problem to be addressed. He located the blockage from outside the property and cleared it with high pressure hose. He clearly explained the causes and the steps he was taking to remedy. Pete was very polite and professional in all aspects of the service.

Great service, Pete came round and went above and beyond to resolve our blockage. Would definitely recommend

1st class service. Prompt and efficient. Carl was really helpful and such a nice personable guy. Problem sorted and site left very clean and tidy. Wouldn't hesitate to use and recommend again.