Eastmidlandstrains Avis 388

Barriers will not work with a VALID ticket, the member of staff says its because it’s in the middle. No problem anywhere else including Stoke that must be in the middle

Both outbound and return trains late. Last rain of the evening showed as cancelled at St Pancras - apparently deleted accidentally……
Bought 4 tickets in total, all requiring separate claim, instead of just uploading them all at once. Typically difficult to exercise customer rights. At least it was possible to book tickets for once.

Every time I've taken a day return train to Nottingham on a Saturday, EM Trains FAIL their customers. As on previous occasions, yesterday there were just two carriages on the train going to Nottingham. It was already nearly full when it stopped off at Grantham, and still had several more stops before Nottingham. It is NOT ok for passengers to pay a full price ticket and then have to stand in the aisles, because you can't be bothered to provide sufficient carriages. Why do you frequently supply such an inadequate service to your customers? Why don't you add more carriages - it's a frequent occurrence of more passengers than seats on a Saturday, and you've neglected to provide sufficient carriages for years now - why do you insist on failing your customers again and again?

I’m honestly disgusted and completely baffled by this experience.

My train to London was cancelled, and the replacement was so overcrowded that I had to stand for the entire hour-long journey there and back. People, including children, were crammed into the entrance.

What I cannot understand is that first class seats were sitting empty the entire time, yet we were told we had to pay extra to use them. So despite failing to provide the service we paid for, the only solution offered was to charge more? It comes across as nothing more than money-grabbing.

I’m pregnant, and the whole experience was incredibly uncomfortable and honestly shocking.

To make matters worse, this is now the second time I’ve experienced this. I also have photographic evidence showing the overcrowding, including children being forced to stand while first class seating remained empty.

If this happens again, I won’t just be leaving a bad review, I will be escalating this further and sharing this evidence more widely.

Please take this as a clear sign to start treating passengers like people, not cattle or cash cows.

Never ever had any trouble with amazing staff, think trains and infrastructure need massive upgrades as legislated.

😆😆 so bad it’s now a joke. My boy get a train from Leicester to beeston and back again. . Everyday this week an issue…. So very bad. Shameful

Have been waiting since January to receive a delay repay payment when we used EMR and after completing the online delay repay for the 2 tickets we used on the journey I get repeated emails stating that the ticket has been used in another claim.

Despite uploading the tickets separately on the online delay repay and emailing them the screen print of the tickets, they still can’t work it out, so not only were we delayed for over 35 minutes on the train, this made us miss our bus home and have to pay for a taxi.

Being pensioners this affects our cost of living expenses and being treated in this way by this poorly run company with clearly no intelligent management to solve a common sense standard delay repay beggars belief.

What are these people paid for ??? Just to remain ignorant all day long in ‘customer service’ ….

We will be writing to the Rail Ombudsman after the designated no contact period shortly. Not that EMT will care a jot. But maybe they will get fined.

Not just this date :- jouneys to/ from Corby and intermediate stations to London St Pancras are often on short form trains * trains with half the number of carriages , meaning standing crushed for over an hour. This is not helped that cancellations are frequent. Delay repay does not make up for the misery. Do not use if you have the option of driving. Has worsened considerably over the years.

The one and only time I use the train and a signalling error prevents me getting to Retford on time so had to come back home. £35 out of pocket.

Yet again, during peak hours there are only 5 trains for a London service that is third rate and an astonishing rip-off. How is this organisation still running this service? Why has not another more competent organisation given the opportunity to run the service. It's interesting that we don't see any comments from the rail regulator as I've brought this issue up before. But this is what we have to put up from these monopolies. On a further point (This is for the regulator) a detailed audit should be looked at whether delay repay claims have been paid. As an example, my claim was rejected! I then objected with a few choice words and asked the complaint to be forwarded to the regulator (It never was), BUT I got a full refund on my ticket. If I had not objected I would have lost out on a significant amount of money. There will be others in this case and hence a full audit should be done. Interestingly, its not even easy to get in touch with the regulator!!!! Unbelievable - completely broken system.

I took the train from Leicester to London (16.04) I was sitting on the first class when I show my ticket for the lady was pushing the trolley.She was very rude and arrogant and I asked to leave the coach because I didn’t have first class tickets. Very badly approach. She needs more training and good manners. On Friday at st pancreas station I show my senior rail card and the staff didn’t give any discount ( He was in training and left without any supervision) I paid just single ticket 78.50. I just realised when I got inside of train. I spoke one staff at the station ( one lady ) she was very helpful and asked me fill the form and try to get refund .

east Midlands train Station Great Service
From the information office Staff
Thank you for Helping Me To Complete My
Journey Due to unforseen Cercomstances.

I travelled to Chesterfield and back today and both trains could not be described as anything other than dirty.
I couldn't wait to get off both trains.

If I could give less than 1 star i would. It is so embarrassing when European tourists visit and have to get one of these trains. Disgusting, unclean and late trains with Disgusting mannered aggressive staff to boot. Shameful. I hope nationalising helps the service in a few years.

Awful ticket inspector. Just wanted to rant at passengers rather than listen to them.
Not allowed to show a photo of a railcard, which you only have because their internet connection is so patchy and maybe you can’t load it.
“I know you think I’m a jobsworth, blah, blah but blah, blah…”
No point interacting with him as he just wanted to say his piece.

Terrible experience rude staff in the first class cabin. Unable to upgrade due to their technical issue. Spare seats in first class, some people didn’t even show their ticket due to signal but they can remain seated on there. Ridiculous purchasing a ticket and not being able to sit down from East Midlands to London. Very poor.

Absolutely disgraceful service. Filthy late trains. Staff sit in the private carriage drinking tea. Customers are a nuisance for them. Every train I ever get is the same. Now the website keeps failing when I’m trying to claim compensation and I’ve tried on 6 occasions. They should have their franchise taken away from them. It’s appalling.

Total joke using these train delayed asked to fill form need picture of tickets the machine at final destination kept the tickets. They know what tickets I bought as I did it online.Will not be using again

The train manager was disrespectful and mocking the passengers with a condescending manner.

I recently purchased a First Class ticket to Chesterfield, but the catering service was very disappointing. The only sandwich option offered was onion bhaji, with no alternatives available, despite the fact that passenger numbers in First Class are known in advance. This felt like a very low standard of service for First Class. If the offering cannot be improved, it would be better either to abolish First Class altogether or reduce the price to reflect the limited quality provided.