Eastmidlandstrains Avis 

Had to use the Sheffield to St Pancras train after a suicide on my normal Leeds to King’s Cross line. Had a hell of a job to get to Sheffield and onto London. Never have experienced such rude and horrible staff as those onboard the 12.37 They were clearly put out to have extra passengers and work Made me appreciate the LNER teams who are generally cheerful and helpful.
Grateful I don’t live in Sheffield and have to use this substandard service

Waited 20 mins for the train to arrive at the station, announcement 5 mins before train was due to arrive that the service had been cancelled no reason no apology nothing, what a truly shocking way to run a business that’s so customer oriented.

Lovely staff awful service. 7.50 Loughborough to London, I am 75, must have been 30 plus people standing, seat reservation service still not working, could not stand all the way, first class half full but still charged to up grade up - completely unjust. Wi fi of course does not work.

The worst trains ever , they’re so bad that it’s unbelievable, don’t even think of getting this train unless you really have to, Nobody knows how to do their job, I would be ashamed to work for EMR

Couldn't run a race let alone a train service. Absolutely useless company. Renationalise the trains and take the money put of these crooks pockets.

Morning trains are nearly always cancelled and though they have plenty of time to inform you, they don't till like 30 seconds before the train is supposed to arrive. The trains that do arrive are ALWAYS late, dirty and overcrowded. This is an absolute joke of a train company, train staff do not deserve what they are paid for such a lacking service

Cancelled again! This relates to a branch line as most mainline trains are ok, very over crowded but generally o time. Branch trains are so unreliable. If they run they are always late, but more and more often they are cancelled. Sort it out EMR...and reduce fairs for poor service.

Toilet flushes do not work so the odour lingers along the whole train. Staff super rude. Delays. Never again.

What went wrong…something always goes wrong when travelling with East Midlands rail. Whether it’s inexplicable delays, overcrowding or some other “unforeseen incident”, no journey runs smoothly. I’ve forgotten the last time I had an easy, comfortable journey.
Considering the amount that we spend on ticket prices, East Midlands rail should be ashamed. If I pulled this same level of customer service in my own job, I’d be fired within seconds and blacklisted from the industry. There aren’t words to describe how utterly abysmal they are as a company. Spend far more on marketing an animated cushion than they do on actually delivering the service they’re supposed to deliver.

I travelled Wednesday to Friday with EMR to various locations this week. Only one train was on time, only one seat reservation worked. The prices must be the highest on the English network. Like most fellow travellers I concede the company is utterly unable to run an acceptable, on time, service, but could I suggest that they focus instead on communications? For example, if your customers are left standing at St Pancras for over 20 minutes after the advertised departure time, would it be too much to make a comment, even to acknowledge the late running time? Maybe get the driver to acknowledge the issue when you finally get onboard? Perhaps don’t renew the contract to the company who fit your onboard PA system? Why offer seat reservations if the system rarely works? Could your staff possibly mention the seat reservation system isn’t working to customers who are scrabbling around for their seat? The staff on the platforms are nice people but the management must prioritise reliability, vfm, communications and a sense of pride in service. Currently it is an embarrassing, massively overpriced shambles.

Had to write this review after watching the EMR advert, I use this service three times a week for work in London. The trains are shocking, dirty, toilets don't work, seat booking systems don't work therefore sat in a hallway most of the time, the WIFi is useless and the list goes on, not to mention the costs and the ridiculous push from the enforcement staff on getting more money from those using this service, the advert is ridiculous portraying the service as a quality one.

This is a joke. The ticket was overpriced. The smart card does not function properly. Customer service is inexperienced. The refund process takes excessive time. It's somewhat a scam.

Staff physically stop you boarding trains on the platform. Train doors lock 2 minutes before departure. So the passengers are theatre before departure time and the train is on the platform, but staff stop you getting on the train!

So the trains sit on the platform and still set off late!

Si se pudiera poner -3 estrellas lo haría...
Cancelaron mi tren a Londres, estuvimos 1 hora esperando en birmingham, nos subieron a un tren que paro en todas las estaciones... pague por un tren directo y tarde 4 hs en hacer birmingham Londres.
Sin contar que después quitaron vagones y nos amontonaron. Todos tirados en el suelo sin tener lugar para sentarse.
Y no pague barato ese viaje. UN DESASTRE!

The toilet was out of order on my outward journey. My return journey you couldn't wash your hands in the toilet . Both trains failed to leave on time and generally in my opinion were both train were in general absolutely filthy and unfit for use . I will never travel with this company again . Bloody disgrace. You couldn't hear what the gard was saying on the intercom. Worse train journey I've ever had . Never ,never ,never again

I spent £187 on two tickets to London and back. The train got cancelled on the way to London so I never got there, all passengers were told to get a train back to the previous destination. My refund - via trainline.com was £47!
They took £140 of my money when it was their fault the trains were not running.

Money grabbing exploitive company. Conductor on the gate told us we could catch the earlier train no problem - conductor on the train said this wasn’t the case and made us pay an extra £100 for all new tickets but said the original tickets could be refunded - also not true. They do it on purpose think of all the extra money they make by giving conflicting information like this. Witnessed a conductor today being aggressive and intimidating towards other passengers. Previous journeys I’ve paid a lot for a ticket and ending up sitting on the floor in a boiling hot carriage with no air con, toilets are always a state and the trains / seats are absolutely filthy. Journeys are regularly cancelled / delayed. Today’s journey was actual extortion - absolutely awful customer service.

What a poor company to travel with, when you can't get your trains to reach destination( Nottingham to Grantham), make sure to provide a replacement bus or something so people can actually get into work. Easy to get the money but not at delivering the service.

We were returning home from Skegnes to Leeds via Grantham on the 11.15 train to Nottingham as a result of an obstruction incident on tracks between Boston and Skegness which obviously caused severe disruption to Rail Services as thus had been no fault of EMRailways, all the Staff at Skegness were very Proffessional, Courteous and Exceptional in the Constant Communication and Updates in regard to transferring customers to alternative transport and Would like further Commend all Staff for their determination in assisting customers disabled or able bodied passengers went above and beyond to organise alternative travel, 👏 👏👏👏👏👏👏 1000% in supporting all staff during this incident not caused EMR who had no control over this incident. Massive Pat on the Back to all staff with high praises from Mr Mrs Allan and Sharon Walker

what a joke of a website to get delay repay