Eastmidlandstrains Avis 

Just want to say wow, thank you so much for the customer service today. Don’t ask but we did the same journey three times and even though we had become agitated the staff were amazing, even having a little laugh with us over our misfortunes. What a day but was made a great deal easier through to the service so a massive THANK YOU

Train cancelled very little information on situation had to get my wife to pick me up

This company tells straightforward lies to minimise legally mandated delay claims. When delays I experience are well over an hour and a half they falsely claim that the delay was only 30 minutes. Very hard for an individual customer to prove otherwise without joining with other aggrieved customers. They really should be put out of business and the bosses fired.

On Thursday evening we were stranded at Market Harborough Station,Due to storm Ciaran a landslide had affected the rails so no service to Nottingham.
Enter stage left Platform Operative Katie who was absolutely marvellous, supplying and updating us with all the necessary info.
She opened up the waiting room for us and put the heat on until she found out what other options we had.
Eventually she.put us on the train to Kettering which did a route up to Nottingham.
Well done Katie, this was a huge relief and thanks a lot for looking after us.
Here's wishing you every success and happiness for the future .🌈

The trains are just dirty old and shabby. Never mind being so overcrowded and passengers standing everywhere. When you do have a seat reservation there's some sort of malfunction on the train and it's a free for all as all seats are available as reservations aren't showing. EMR is just awful it's about time they sorted themselves out. There's just no excuse for an overpriced filthy and uncomfortable train journey

Pure satire.
Knackered train.
Announcements inaudible.
Reservations download malfunction.
Toilet shut due to fault.
Completely overcrowded ‘due to it being a Friday.’
Both London to Sheffield and the return a black hole in one’s life.
On the plus side - refreshment trolley trapped behind the cafe counter unable to move through the train due to standing passengers… so you could say the cafe was open.

Yes, the Babet storm (Oct 20) was nasty but to cancel all the trains on a non-affected trajectory (Corby-London) is beyond imagination. As I had to catch an international train to get off the island, I ended up taking a taxi costing me 180 pounds.
Moreover, and think this applies to all UK train companies, it should be a standard arrangement for domestic routes to have flexibility on the time you pick a train (esp with prebooking). It simply does not make sense to work with fixed timeslots (except for rush hour).

Funking useless as per usual..can't drive a train a straight line..using any excuse u can to delay and cancel trains.

I was going to uni for the first time with a large amount of luggage. It was my first time going to university. I had to make it in time to drop off my luggage at my accommodation and make it in time for a new job that would support me through uni. I couldn’t afford to miss this train. Through no one’s fault but my own I missed the train. An kind employees at the station allowed me to get the next train for free. This was a real life saver.

I was at St Pancras at around 1pm 19/9/23 and there was a young lad selling tickets with a portable machine outside the ticket office. I did not get his name, but his was by far the most helpful, informed ticket sales person for any transport in the UK that I have encounter. Well done to him.

Just terrible.. I havent had one journey without some sort of complication.

Absolutely awful. Always late, currently sat on train not moving, already 15 mins late, on 30 minute journey. Apparently waiting for people to transfer, why??? If we were on time they'd have missed it. The staff are unhelpful, the number stood on the platform doing nothing is unbelievable, and we are waiting crew....what a joke.

To add to this, claim under the compensation scheme for a refund, and they offer a tiny fraction of the ticket price....a slap in the face when they have also now cost me extra childcare and lost me money on missed activities.

WoW! 78% of reviewers give a one star rating.
That says it all don’t it. Does the management of East Midland Trains care. Well given they don’t respond to any of the reviews the answer unfortunately is a resounding NO!
So as I was making a three hour twenty minute journey (one change) and at 85 with dodgy hips I needed the reassurance that I could make the journey seated. I gave EMT plenty of notice when I tried to reserve a seat but they were no seat reservations on any part of this journey. To clarify they will be seats available,but as this train is travelling from a very popular seaside destination the company don’t allow people to reserve seats. So given my balance is not good I won’t bother getting involved in the initial holidaymaker rush. In consequence I will probably have to stand.
EMT management hang your heads in shame. Oh sorry, I forgot they don’t give a monkeys do they.

Everything about it is awful. Staff rude, trains dirty, always delayed or cancelled, overly priced, over crowded. 10/10 worst travel experiences.

The train manager, guard and Assistant support were really kind and helpful, and took all the stress out of a long and potentially difficult journey. Five stars well deserved. Thank you so much.

So glad i dont have to travel on emr. Trains were so dirty abd the seats torn/worn. Mine felt like if they had springs they went years ago.The seat reservation only came on once most were onboard but that was better than not at all on return journey. Wi-fi not work either. Thought best not charge anything up. If that was working proberbly not wired correctly. Give them some positives staff were friendly ish. No ticket check from london only from nottingham. Got cheap tickets which meant value for money. We were just glad the trains ran and were only a few minutes late.

Fantastic service except for the lady i met today by the barriers asking for the tickets making us almost miss our London train.
Told her I got the tickets on the phone. Insisted I open the tickets up and ended up making us almost miss the train.
Not good at all.

It’s 2023, not 2003 - not that you’d know it by the state of the trains! It should be possible, on any service, to provide functional Wi-Fi but clearly it’s a Herculean challenge that is beyond EMT - even the Train Manager said the Wi-Fi was rubbish and laughed as he said it! And that’s sitting in First Class! Don’t bother trying to work on the train, you have zero chance of doing anything online…

Three times a year I book the train to go away I keep having to make alternative arrangements the train is either cancelled on the outgoing journey or return journey or they are on strike. I do not know why you keep advertising on tv to use the service when most of the time it is impossible to do so

Thanks for ruining the Ashes test match ive waited all my life to attend with your strike on the 22nd July. Punishing the people that fundamentally pay your wages isnt particularly sensible. I have zero sympathy for your unions or cause. You can stick it up your backsides