This company also trades under the name Blais1817 who sell bicycles. I ordered one but have no tracking details and their phone number and email address are phoney. They use Shopify for payments, etc.... Voir plus
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My order came 8 days later BUT Easyequipment customer service did best they can. cheeky delivery driver/s (third party) action caused that but hey! Good customer service , early to say something ab... Voir plus
L'entreprise a répondu
Absolutely brilliant, really kind and helpful as I had a slight problem of one broken dinner plate. I had a replacement within a week. I also bought a deep fat fryer, again the guys were super help... Voir plus
We liked the price and the product looks excellent. The delivery was delayed which was inconvenient and when delivered the kerbside delivery meant we had to find help to man handle the unit over a co... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Magasin d'électroménager
- aussi dans
- Magasin d'équipement et de meubles pour bars et restaurants
- Magasin de fournitures pour restaurant
Écrit par l'entreprise
Welcome to EasyEquipment, where we redefine simplicity in commercial catering equipment solutions. With a steadfast commitment to quality and customer satisfaction, EasyEquipment has established itself as a trusted provider in the food service industry. At EasyEquipment, we specialize in offering a wide range of high-quality catering equipment and supplies to meet the diverse needs of our customers. Whether you’re a restaurant owner, a catering service provider, or a hospitality professional, we understand the importance of reliable, efficient equipment in your daily operations. Our product catalogue features everything from cooking appliances and refrigeration units to kitchen utensils and dining essentials, sourced from leading manufacturers known for their durability and performance. Each product is carefully selected to ensure it meets our stringent quality standards and delivers exceptional value. What sets EasyEquipment apart is our dedication to customer service excellence. We strive to make your purchasing experience as straightforward as possible, with knowledgeable support available to assist you at every step. Our team is committed to understanding your unique requirements and recommending solutions that best fit your business needs. Join countless satisfied customers who rely on EasyEquipment for their catering equipment needs. Discover why we are trusted by businesses nationwide for superior products, competitive pricing, and unparalleled service. Experience the ease of shopping for commercial catering equipment with EasyEquipment. Your success is our priority
Coordonnées de contact
Bilbao Street, BL1 4HH, Bolton, Royaume-Uni
- 0333 3443 979
- sales@easyequipment.com
- www.easyequipment.com
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Terrible customer service, avoid
Update on this, have just been informed by Easy Equipment that the part we ordered after they sent the wrong part initially is not available and they do not know when it will be. We have been waiting for the correct part since February. The customer service throughout has been simply appalling. We are a charity that feeds people in need and are now left with a just over 2yr old dishwasher that is unusable and with no funds to buy a new 1. Not having a dishwasher has significantly impacted on our work as we have been without it since November. I cannot stress enough do not buy anything from this rogue company.
Original review: This has been the worst customer service experience ever and it is still not resolved. Ordered a replacement part In early December for delivery at the end of January. Had to follow up with them in the middle of February as had heard nothing. Complete shambles trying to find our part and then sent the wrong part to us at the end of February. Between ordering the part and now we have sent photos 3 times and are no closer to getting the correct part. I would have demanded our money back and gone elsewhere if we could, but this is the only place we can get the part from. We are a charity and this has really impacted our ability to deliver our food service for vulnerable people and the lack of understanding from the company has not been helpful and frankly disappointing. I would avoid ordering anything from them.
26 février 2025
Réponse de EasyEquipment
Thank you for taking the time to share your experience. We are truly sorry for the inconvenience and frustration this situation has caused, especially given the important work your charity does. We completely understand how critical timely service is, and it’s clear that we have fallen short of both your expectations and our own standards.
Please be assured that we are treating this matter with urgency. It has been escalated to our management and logistics teams to address the issue and to prevent similar occurrences in the future.
We deeply regret the impact this has had on your operations. Thank you again for your patience and for bringing this to our attention. We are committed to making this right and hope to have the opportunity to serve you better in the future.
Best regards,
Easy Equipment
Réponse de EasyEquipment
I appreciate your honest and constructive review. I regret that we failed to live up to your expectations of us.
Our goal is to deliver an outstanding experience to our customers. However, there are unexpected incidents that might happen that are beyond our control and we're sorry that they happened to your order.
We're now reviewing this with our team and partnering couriers to avoid this issue from happening again. Nevertheless, I hope this won't stop you from giving us another chance to give you the service you deserve.
Best regards,
Easy equipment
Réponse de EasyEquipment
Thank you for the wonderful review! We're thrilled to hear that your item arrived quickly and in perfect condition. It's great to know our delivery service met your expectations. We truly appreciate your kind words and your 5-star rating!
We can’t wait to welcome you back for another outstanding experience.
Best regards,
Easy equipment
excellent service..easy to use…
excellent service..easy to use website...quick dispatch...product arrived as described and in good condition
24 février 2025
Réponse de EasyEquipment
Thank you for the fantastic review! We're delighted to hear that your item arrived quickly and in perfect condition. It's great to know that our delivery service met your expectations. We truly appreciate your kind words and 5-star rating!
Best regards,
Easy equipment
Réponse de EasyEquipment
Thank you for sharing your positive experience with our community.
Your 5-star review brightens our day and serves as a constant reminder of why we love what we do. We’ll continue striving to provide exceptional products and services and outstanding customer care to make every interaction with us remarkable.
We can’t wait to welcome you back for another outstanding experience.
Best regards,
Easy equipment
Not happy
Hi.
I bought the new grill from the company and from the day the grill was installed it has had a very low heat output meaning it takes a long time to cook meat which being a commerical grill for a takeaway is not acceptable i have complained to the company many times but haven't had a satisfactory answer please avoid them if you can
2 janvier 2025
Réponse de EasyEquipment
Thank you for bringing this to our attention. I'm very sorry to hear about the issues you've experienced with your grill and for the frustration this has caused. This is certainly not the level of service or product quality we aim to provide. We understand how important it is to have the equipment functioning properly to ensure a smooth experience, and I regret that we fell short in this instance.
We hope that this matter can be resolve as soon as possible.
Your feedback is valuable to us, and again we are taking steps to resolve and prevent such occurrences in the future.
Best regards,
Easy equipment
Simple to order ,quick lead times…
Simple to order ,quick lead times ,delivery as promised .Product as specified .
19 février 2025
Réponse de EasyEquipment
Thank you for your kind words! We're thrilled to hear that you had a smooth ordering experience and that our delivery team was helpful. It's fantastic that your order arrived quick and perfectly. If you ever need anything else, we're here to help!
Best regards,
Easy equipment
Réponse de EasyEquipment
We sincerely apologize for the confusion and inconvenience caused. This is not the experience we want for our customers. We have reviewed the situation carefully to help prevent it from happening again.
The matter has been escalated to both our internal team and our courier partner, and we are actively working to improve our processes. We appreciate your understanding and hope to have the opportunity to serve you better in the future.
Best regards,
Easy equipment
In stock on the phone but...
I purposely phoned on the day to ask if what I wanted was in stock, the telesales said there was two in stock so I ordered and paid online, only to be told afterwards it wasn't in stock, I wasn't impressed with the customer service
17 février 2025
Réponse de EasyEquipment
Thank you for bringing this to our attention.
We sincerely apologize for the confusion and the inconvenience this caused. It’s certainly not the experience we want for our customers. This situation has been reviewed to make sure it doesn’t happen again.
We can assure you that your concerns are being taken seriously. This has been escalated to our team, and we are continuously working to improve better.
We hope to have the opportunity to serve you better next time.
Best regards,
Easy equipment
It's very bad quality and service I buy…
It's very bad quality and service I buy baneni it's fault I send .back to fixe or change nevers answered or replied or send bag or refund .
21 janvier 2025
Réponse de EasyEquipment
I appreciate your honest review. I regret that we failed to live up to your expectations of us.
Our goal is to deliver an outstanding experience to our customers. However, there are unexpected incidents that might happen that are beyond our control and we're sorry that they happened to your order.
Your feedback is valuable to us, and we are taking steps to prevent such occurrences in the future. If you have any further questions or concerns, please don’t hesitate to reach out. We hope to have the opportunity to serve you better next time.
Best Regards,
Easyequipment
Réponse de EasyEquipment
Thank you for sharing your positive experience with our community.
Your 5-star review brightens our day and serves as a constant reminder of why we love what we do. We’ll continue striving to provide exceptional products and services and outstanding customer care to make every interaction with us remarkable.
We can’t wait to welcome you back for another outstanding experience.
Best regards,
Easy equipment
I needed a feyer next day and their…
I needed a feyer next day and their promise was kept.Delivery guys were polite and courteous .Thank Yo
12 février 2025
Réponse de EasyEquipment
Thank you for sharing your positive experience with our community.
Your 5-star review brightens our day and serves as a constant reminder of why we love what we do. We’ll continue striving to provide exceptional products and services and outstanding customer care to make every interaction with us remarkable.
We can’t wait to welcome you back for another outstanding experience.
Best regards,
Easy equipment
Réponse de EasyEquipment
Thank you for sharing your positive experience with us.
We look forward to seeing you again for yet another outstanding experience.
Best regards,
Easy equipment
broken light
11 février 2025
Réponse de EasyEquipment
Thank you for bringing this negative experience to our attention.
, and we sincerely apologize for the inconvenience you experienced due to the broken light on the food warmer. We understand how important it is to have all equipment functioning properly to ensure a smooth experience, and I regret that we fell short in this instance.
With the solutions offered, we hope to be able to make amends.
Again Thank you for your feedback, it helps us make necessary improvements to prevent such occurrences in the future.
Best regards,
Easy equipment
Awful
Ordered an item back in Jan, weeks have gone by and still nothing. Was told the item was damaged and would be refunded… 2 days past and the item turned up.. damaged. Still awaiting a refund
24 janvier 2025
Réponse de EasyEquipment
I appreciate your honest and constructive review. I regret that we failed to live up to your expectations of us.
Our goal is to deliver an outstanding experience to our customers. However, there are unexpected incidents that might happen that are beyond our control and we're sorry that they happened to your order.
We're now reviewing this with our team and partnering couriers to avoid this issue from happening again. Nevertheless, I hope this won't stop you from giving us another chance to give you the service you deserve.
Best regards,
Easyequipment
Good I’m happy
21 janvier 2025
Réponse de EasyEquipment
Thank you for sharing your positive experience with us.
We look forward to seeing you again for yet another outstanding experience.
Best regards,
Easy equipment
Excellent customer service.
3 février 2025
Réponse de EasyEquipment
Thank you for sharing your positive experience with our community.
Your 5-star review brightens our day and serves as a constant reminder of why we love what we do. We’ll continue striving to provide exceptional products and services and outstanding customer care to make every interaction with us remarkable.
We can’t wait to welcome you back for another outstanding experience.
Best regards,
Easy equipment
Great service
Delivered at a time that suited us. The delivery drivers were very helpful.
29 janvier 2025
Réponse de EasyEquipment
Thank you for sharing your positive experience with our community.
Your 5-star review brightens our day and serves as a constant reminder of why we love what we do. We’ll continue striving to provide exceptional products and services and outstanding customer care to make every interaction with us remarkable.
We can’t wait to welcome you back for another outstanding experience.
Best regards,
Easy equipment
Great service
Seen what I wanted ordered it got and fitted it same day perfect, works great at a fraction of the cost of others
10 janvier 2025
Réponse de EasyEquipment
Thank you for sharing your positive experience with us.
Your 5-star rating is a constant reminder of why we enjoy what we do and makes our days brighter. We'll keep working to deliver amazing customer service and products so that every encounter with us is unforgettable.
We can’t wait to welcome you back for another outstanding experience.
Best regards,
Easy equipment
We liked the price and the product…
We liked the price and the product looks excellent.
The delivery was delayed which was inconvenient and when delivered the kerbside delivery meant we had to find help to man handle the unit over a considerable distance.. so mostly a delivery problem. Easy Equipment did keep us informed throughout
28 janvier 2025
Réponse de EasyEquipment
Thank you for your feedback!
We’re glad to hear that you're happy with the price and the product itself. We sincerely apologize for the delivery delay and the inconvenience caused by the kerbside delivery. We understand how challenging that can be, and we appreciate your patience.
We're also happy to hear that our team was able to keep you informed during the process. We'll take your comments into consideration as we continue to improve our service.
We hope to have the opportunity to serve you better next time.
Best regards,
Easy equipment
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