This company also trades under the name Blais1817 who sell bicycles. I ordered one but have no tracking details and their phone number and email address are phoney. They use Shopify for payments, etc.... Voir plus
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My order came 8 days later BUT Easyequipment customer service did best they can. cheeky delivery driver/s (third party) action caused that but hey! Good customer service , early to say something ab... Voir plus
L'entreprise a répondu
Absolutely brilliant, really kind and helpful as I had a slight problem of one broken dinner plate. I had a replacement within a week. I also bought a deep fat fryer, again the guys were super help... Voir plus
We liked the price and the product looks excellent. The delivery was delayed which was inconvenient and when delivered the kerbside delivery meant we had to find help to man handle the unit over a co... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Magasin d'électroménager
- aussi dans
- Magasin d'équipement et de meubles pour bars et restaurants
- Magasin de fournitures pour restaurant
Écrit par l'entreprise
Welcome to EasyEquipment, where we redefine simplicity in commercial catering equipment solutions. With a steadfast commitment to quality and customer satisfaction, EasyEquipment has established itself as a trusted provider in the food service industry. At EasyEquipment, we specialize in offering a wide range of high-quality catering equipment and supplies to meet the diverse needs of our customers. Whether you’re a restaurant owner, a catering service provider, or a hospitality professional, we understand the importance of reliable, efficient equipment in your daily operations. Our product catalogue features everything from cooking appliances and refrigeration units to kitchen utensils and dining essentials, sourced from leading manufacturers known for their durability and performance. Each product is carefully selected to ensure it meets our stringent quality standards and delivers exceptional value. What sets EasyEquipment apart is our dedication to customer service excellence. We strive to make your purchasing experience as straightforward as possible, with knowledgeable support available to assist you at every step. Our team is committed to understanding your unique requirements and recommending solutions that best fit your business needs. Join countless satisfied customers who rely on EasyEquipment for their catering equipment needs. Discover why we are trusted by businesses nationwide for superior products, competitive pricing, and unparalleled service. Experience the ease of shopping for commercial catering equipment with EasyEquipment. Your success is our priority
Coordonnées de contact
Bilbao Street, BL1 4HH, Bolton, Royaume-Uni
- 0333 3443 979
- sales@easyequipment.com
- www.easyequipment.com
3,0
Moyen
2 k avis
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Poor delivery service
Fortunately, the product was fine but the delivery service was very poor. The packaging was seriously damaged with the sink hanging out of the box and the corner protection lost in transit. The terms state you have to check the product isn’t damaged on delivery but the driver refused to stay even for me to have a quick inspection to check it wasn’t damaged and just walked away. Not sure I would risk that experience again.
24 janvier 2025
Réponse de EasyEquipment
Thank you for sharing your experience with us. We’re glad to hear the product itself was fine, but we sincerely apologize for the issues with the delivery service and packaging.
It's concerning that the driver didn't allow you to inspect the product, and we understand how frustrating that must have been.
We take your feedback seriously and we commit to taking time to review this with our team and partnering couriers to avoid this issue from happening again. Nevertheless, we hope this won't stop you from allowing us to serve you better next time.
Best regards,
Easy equipment
Absolutely brilliant
Absolutely brilliant, really kind and helpful as I had a slight problem of one broken dinner plate. I had a replacement within a week.
I also bought a deep fat fryer, again the guys were super helpful, I cannot fault this company. Outstanding service thank you 🙏
20 janvier 2025
Great to order delivery was on time…
Great to order delivery was on time spot on for a business this no stress order and no issues first time using this company the price that was perfect for
My budget will
Use this company in the future and will recommend to all my friends and family
16 janvier 2025
Last minute and they really helped me…
Last minute and they really helped me out. Great job
14 janvier 2025
Griddle broke as soon as it was…
Griddle broke as soon as it was delivered returned over a month ago and still heard nothing joke of a company
9 décembre 2024
Réponse de EasyEquipment
Thank you for bringing this negative experience to our attention. We appreciate your honest review. We regret that we failed to live up to your expectations of us.
Our goal is to deliver an outstanding experience to our customers. However, there are unexpected incidents that might happen that are beyond our control and we're sorry that they happened to your order.
We're now reviewing this with our team and partnering couriers to avoid this issue from happening again. Nevertheless, I hope this won't stop you from giving us another chance to give you the service you deserve.
Best regards,
Easyequipment
Absolutely terrible customer service
Absolutely terrible customer service, they sent the wrong product and even the wrong item that sent had an electrical issue but they still denying to refund or exchange
6 janvier 2025
Réponse de EasyEquipment
Thank you for bringing this to our attention. We sincerely apologize for the inconvenience you've experienced with the wrong product and the electrical issue. This is certainly not the level of service we strive to provide.
Our goal is to deliver an outstanding experience to our customers. However, there are unexpected incidents that might happen that are beyond our control and we're sorry that they happened to your order.
Your feedback is valuable to us, and we are taking steps to prevent such occurrences in the future.
Best regards,
Easyequipment
Delivered damaged commercial microwave
I ordered a commercial microwave from them and when it was delivered to my cafe during opening hours, the delivery guys driving a Salford van hire van delivered it and placed it on the floor iny cafe, pushed me into signing for it then made an excuse that i can unpakage it later then left in a rush.
When i said i was supposed to check it first they said i can do that later and left.
I unpackaged it and found a dent in the top. i phoned them immediately and they wanted proof of time of delivery and video footage. i sent them a photo and they replied back saying it shouldn't affect the operation of the microwave. How are they to know it wasn't dropped and some damage has been done to the inside.
they offered me £25 and then silence.
Stay away from this company. I asked them to collect it and replace it, again, no response. Read the google reviews on this company they are terrible.
6 janvier 2025
Avis spontané
Réponse de EasyEquipment
Hi Carl,
Thank you for your feedback. We’re truly sorry to hear about the delivery experience and the damage to your microwave. This is not the standard of service we aim to provide. We understand your frustration with both the delivery process and the response to your concerns. While we do our best to resolve issues quickly, we recognize that communication can be improved. We appreciate you bringing this to our attention, and your feedback will be used to help us improve our service going forward.
Regards,
EasyEquipment
I had issue with their delivery
I had issue with their delivery, I had to chase them, spend alot of time on the phone and writing emails. The company wanted to charge me for the delivery claiming the come around and no one was in. I checked my cctv and found out they never come around the address. Once the payment is in their account they didn't seems to care about the customer. I regret buying from them.
10 décembre 2024
Réponse de EasyEquipment
I appreciate your honest and constructive review. I regret that we failed to live up to your expectations of us.
Our goal is to deliver an outstanding experience to our customers. However, there are unexpected incidents that might happen that are beyond our control and we're sorry that they happened to your order.
We're now reviewing this with our team and partnering couriers to avoid this issue from happening again. Nevertheless, I hope this won't stop you from giving us another chance to give you the service you deserve.
All the best,
Easyequipment
Réponse de EasyEquipment
Thank you for sharing your positive experience with our community.
Your 5-star review brightens our day and serves as a constant reminder of why we love what we do. We’ll continue striving to provide exceptional products and services and outstanding customer care to make every interaction with us remarkable.
We can’t wait to welcome you back for another outstanding experience.
All the best,
Easyequipment
I order display fridge they send me a…
I order display fridge they send me a microwave now they're asking for extra charge for delivery
2 janvier 2025
Réponse de EasyEquipment
We appreciate your honest and constructive review. I regret that we failed to live up to your expectations of us.
Our goal is to deliver an outstanding experience to our customers. However, there are unexpected incidents that might happen that are beyond our control and we're sorry that they happened to your order.
We're now reviewing this with our team and partnering couriers to avoid this issue from happening again. Nevertheless, I hope this won't stop you from giving us another chance to give you the service you deserve.
All the best,
Easyequipment
Avoid Easy Equipment – Poor Service and Misleading Warranty
DO NOT BUY FROM THIS COMPANY
I’ve had a terrible experience with Easy Equipment. They take forever to respond, and their so-called "1-year warranty" is misleading. Instead of replacing faulty products, they only refund the remaining warranty days, which is frustrating and inconvenient—and not clearly stated in their terms and conditions.
I returned two blenders costing over £300 each. One didn’t even work when I opened it, and after sending a video (as requested), I had to wait over 7 weeks for a replacement. The other blender stopped working after just 4 months, and instead of a replacement, I was offered a partial refund. To make matters worse, I’m still waiting for the replacement blender they claimed to have sent—it hasn’t arrived yet.
Customer service is equally disappointing. Complaints are ignored (mine has been pending for over 8 weeks), and their phone lines are unreliable—calls often get disconnected, and no one follows up. The overseas customer service team struggles with communication due to language barriers, making the process even more frustrating.
I’ll never buy from this company again and strongly recommend others to purchase from reliable retailers like E Catering or Argos instead. Save yourself the headache!
9 janvier 2025
Avis spontané
Réponse de EasyEquipment
I appreciate your honest and constructive review. I regret that we failed to live up to your expectations of us, and we sincerely apologise for any frustration or inconvenience this has caused. We understand how disappointing it must be to experience delays and confusion with both product replacements and customer service.
We take your feedback seriously and will review your case to address and better improve our service, including the delayed replacement and communication gaps. We strive to make our warranty process clear, and we’ll look into the situation to ensure transparency moving forward.
Your feedback regarding our customer service team is also valuable, and we’ll work on improving communication to prevent such issues in the future.
Thanks again for sharing your experience, and we hope to have the chance to regain your trust.
Best regards,
Easy equipment
communication really poor
communication really poor. fryer is way too small, belongs in a kids play room. no handles, no oil drain containers
25 novembre 2024
Réponse de EasyEquipment
Thank you for reaching out and sharing your feedback. We are very sorry to hear that the product did not meet your expectations. We understand how disappointing it can be to experience quality issues with a purchase, and we sincerely apologize for any inconvenience this has caused.
Please know that we take quality control very seriously, and we are committed to ensuring all of our products meet the highest standards. We appreciate and value your feedback as it helps us improve our products and services. Nevertheless, I hope this won't stop you from giving us another chance to give you the service you deserve.
All the best,
Easyequipment
I have not used it yet but up till now…
I have not used it yet but up till now the service has been first class.
23 décembre 2024
Réponse de EasyEquipment
Thank you for sharing your positive experience with our community.
Your 5-star review brightens our day and serves as a constant reminder of why we love what we do. We’ll continue striving to provide exceptional products and services and outstanding customer care to make every interaction with us remarkable.
We can’t wait to welcome you back for another outstanding experience.
All the best,
Easyequipment
Have the decency to ring me.
Have the decency to ring me.
I await that call any time after the 4th January.
I also want my money back for goods NOT supplied.
3 décembre 2024
Réponse de EasyEquipment
Hi Ian,
We are really sorry for the mix-up with the wrong item and the delay with your return. I totally understand how frustrating this can be, and we want to assure you this is not the standard we aim for.
Someone from our team will reach out to you today to help get everything sorted. Thanks so much for your patience!
Regards,
EasyEquipment
Commercial microwave less than a year…
Commercial microwave less than a year not working and you told me warranty is expired
17 octobre 2024
Avis spontané
Réponse de EasyEquipment
Hi,
Thank you for sharing your experience. We’re genuinely sorry to hear that your microwave stopped working so soon after purchase. We understand how frustrating this must be. Our warranty terms are set to ensure fairness, but we regret that this situation wasn’t resolved to your satisfaction. We appreciate your feedback and will take it into consideration.
Regards,
EasyEquipment
Réponse de EasyEquipment
Thank you for sharing your positive experience with our community.
Your review brightens our day and serves as a constant reminder of why we love what we do. We’ll continue striving to provide exceptional products and services and outstanding customer care to make every interaction with us remarkable.
We can’t wait to welcome you back for another outstanding experience.
All the best,
Easyequipment
Very bad quality is say stain steel on…
Very bad quality is say stain steel on advert but is not and I called they not helping at all don’t purchase anything from them very bad quality and poor customer service
27 novembre 2024
Réponse de EasyEquipment
Hi Kamal,
Thank you for your feedback. We’d like to clarify that the product is indeed stainless steel, but for optimal maintenance, especially with fryers, deep cleaning products are recommended to prevent build-up and maintain its appearance. We’ve previously sent instructions on how to properly clean the fryers, and we encourage following those steps to ensure long-lasting quality. We understand your frustration and appreciate your understanding.
Regards,
EasyEquipment
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