Ecotricity Avis 

Had to call twice to start the switch. 30mins each call but got there in the end. Once I got through 2nd call operator was vey helpful and set up the account whist on the phone.
Ecotricity need to sort this as the switch is normally all done online without this hassle.

Review no 2
My account with Ecotricity is open if you care to check and is open from today I believe . Acc no ending 5292

Worst customer service experience I’ve ever had. After signing up for gas and electric and having several different responses on being able to and not being able to be signed up to their energies due to miscommunication with another supplier I had the poor experience of receiving a seemingly incorrect bill. On querying this it took around about 20 email exchanges before I finally gave in on getting a proper outcome. The customer agent didn’t handle my questions properly and frequently responded incorrectly with missing information. Extremely frustrating. I’ve since got a new supplier and will not be returning. I would avoid this company at all costs.

Friendly and knowledgeable operator, Sam. The call was answered quickly and efficiently with no prolonged hold period. The operator was able to access all necessary information immediately and to resolve my call. Excellent customer and a stress free experience.

I’ve had a rubbish experience, realising I’ve been paying far to much for far to long. Then had an ordeal with collections who just randomly decided to bombard me with collection messages. The response I had back from collections was infuriating and have since decided to leave to Octopus after there quotation came back cheaper with exactly the same input data for usage but Octopus having cheaper daily rates and unit prices for both electric and gas. I have lost trust in their integrity.

Helpful, professional and well informed customer service. Liyarna was extremely personable on the phone and helped me make a stress free switch to Ecotricty.

I moved house recently and wanted to continue with Ecotricity as my energy provider at my new address. I rang them a few days before my move and the matter was dealt with in friendly and helpful way. A few days after my move I rang Ecotricity again as I hadn't heard anything and was reluctantly having to use the energy company that 'came with the house.' I made a further call after a few more days as no-one had contacted me, and finally received a very welcome call from Ecotricity sales today - 2 weeks after the original call. Despite this slow communication issue, everyone I spoke to tried their best to be helpful and when I finally got a call from the Sales Dept. today, i was offered sincere apologies and a reassurance that the switch would be made within the next 5 days.

A simple question about billing from former supplier was dealt with very professionally and with the utmost courtesy. Have just changed to Ecotricity and so far very imnpressed.

I found it very easy to phone and get through to someone quickly. Clare was extremely helpful and courteous during our conversation

Really poor start, we have contacted them on a few occasions and was told someone would call to start the switching process...nothing...chased again...nothing
If that is the standard of service I'd rather not switch, ethical or not

Never direct messaged me, never returned calls to switch to them. It's as though they don't want the contract

So far so good. Completed very efficient transfer of gas energy to a fixed-rate based on Martin Lewis' best search engine advice. The added benefit, of course, is that this company supports a humanitarian cause around the globe. Keep it up!

Massively slow switch over joining this company!

I have provided opening meter readings which are not showing on my account.

Contacted Octopus who was my previous supplier and they have advised that they are waiting on the opening readings from Eco to close my account!

I massively regret switching now!

I signed up for Ecotricity via a comparison site. Within a couple of days, I received a notification from a credit report watching service that a hard search had been left on my credit report by... Ecotricity.
I wasn't explicitly informed about this during the application process, but later found it buried deep in their standard terms and conditions.
I've never known a utility company perform a hard search, and believe they should either do a soft search or state clearly during sign-up that they're about to perform a hard search. While it's only 50 points of my otherwise good score, it's the principle that bugs me.
At least I have the 14 day cooling off period to contemplate whether they now deserve my business.

Moved to them to do my bit for the environment, only to find that they had affected my credit score because they had done a search on my credit worthiness!

When I asked why as no other energy company has ever done this, I was simply told it was in their T&C's, hidden away more like.

I immediately changed to Fuse Energy as they don't do this and they were actually cheaper!

Eleri today at Ecotricity was so helpful and clear and concise with resolving my questions. Many thanks.

Already using ecotalk for mobile, same network as EE so good coverage, better customer service! Ecotricity was the obvious option for when my last fix ran out, and unless something much, much better comes along I'll stick with it.

Amended score and comment.
This is what I reported initially.
Really frustrated, and I see I'm not alone. Signed up via Money Supermarket to a good deal on Wednesday, received an email on Thursday asking me to contact them to finalise. Phoned that day, very very long wait but eventually spoke to someone who said Sales would be in touch (so that was no use at all) Heard nothing that day or today, sent an email again this morning - no response. What is going on?
Subsequently I was contacted by Liyarna. She took responsibilty and we solved the small problem quickly. What struck me were 3 elements. Ecotricity have a CEO who really cares and gets involved, they have great staff and are providing a great deal with added green elements.
The deal was just too good for their salesteam to cope with the demand and caused frustrations

Great UK based customer service. Short wait times and very friendly staff. Tariffs appear competitive, (we switched from Octopus -so must be good!)

This company is ethical and is not just in the provision of power for financial reasons like all the others. They are very aware environmentally, and if you do need to ask a question they are helpful.

Excellent customer service.

Customer service is first class. I once submitted an incorrect meter reading resulting in a bill that was far too high. Ecotricity resolved the matter and I had a corrected bill in hours.