Ecotricity Avis 

Customer service is first class. I once submitted an incorrect meter reading resulting in a bill that was far too high. Ecotricity resolved the matter and I had a corrected bill in hours.

Cant get a quote on their website so asked for a call back - No call back received but an email which instructed me to call them. 20 minutes on the phone and still no answer!

How on earth are they getting customers? Lost me.

Came to them for the price but have been impressed by customer service. Speak to a uk call centre as soon as you phone. No annoying choices on the phone. Would recommend

Ecotricity is a fabulous company with brilliant ethics but also efficient and very good value for money. What more can you ask for?

Liyarna called me back after I made my enquiry.

She got us through the application efficiently and was very polite and helpful throughout. Highly recommend.

Friendly and thorough during the initial switch. Hope the service will continue once they start supplying!

Over the course of 2021-2022 Ecotricity inflated the daily standing charge for our business premisses from 78p to £18. We were given no other justification for the extortionate rise than ‘because we can’ , we were unable to move suppliers as debt quickly piled up and when the rate finally reduced to the average market rate of 80p a day we had been fleeced for almost £10k. After eventually switching suppliers in 2025/26 we still have no justification or refunds from Ecotricity. No matter how ‘Green’ this company aims to present itself as it still chooses to engage in the same opportunistic and appalling profiteering practices as any other fossil fuel giant. Very disappointing.

Made the switching process very easy, quick to get through on the phone which was picked up by the person dealing with the switch who was knowledgeable, helpful.

Everything was easy to set up and the rate we were offered is competitive. I was surprised and pleased to learn they do green gas, as I hadn't realised it existed.
You can also speak to a real person which I find makes things so much easier.

Excellent communications with very switched on member of staff( no pun intended!)

Great customer service, no long wait times for calls to be answered, local call centre, very friendly helpful staff. Passionate about the environment, thanks ecotricity.

We changed provider as our previous provider had given us very unsatisfactory customer service. In contrast, Ecotricity is so much easier to contact and has been quick to get us transferred across. We recently invested in a new solar power and battery installation. While rates are not the cheapest on the market it has an impressive feed-in tariff compared to competitors making it a good company to use if you have a solar power system. We also liked that Ecotricity reinvests profits into new green energy infrastructure so giving hope for a brighter greener future.

Called me after l registered interest in ecotricity. Emily explained everything to me. I also prefer talking to someone on the phone.

Excellent customer service. 82 year old relative got in muddle and wasn't paying enough direct debit. Called the help line. Clear speaking UK based staff (with no loud noise in background which can make it harder for elderly to hear). Clear instructions as to what to do. Sent an immediate follow up email and even offered to liaise with credit support team if relative had problems paying. Strongly recommend. Other suppliers could learn a lot.

I didn't realise that the standing charge was that high. It is quite noticeable when the heating is not on. I'l remember this when it comes time to renew

Sustainable and environmentally friendly. Friendly staff and good customer service.

Such a pleasure dealing with Sam at Ecotricity today. She phoned me in response to a query I had emailed about switching my account away from another provider. Everything was explained so clearly. We talked through the right tariff for my needs, which is at a really competitive rate. Every question I asked was answered and the whole switching process was so simple and straightforward.
I am really pleased to do my small part by choosing a green supplier and am looking forward to being part of the Ecotricity family.
I really recommend switching to Ecotricity.

Phone call answered promptly. Clear answers to my questions about billing and statements.