Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus

Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus

Lisez les avis des autres

Noté 1 sur 5 étoiles

Απατεώνες παρήγγειλα γυαλιά ic berlin τα πλήρωσα 415.Euro Και άνοιξα το κουτί από την κούριερ και μέσα στο κουτί είχε μόνο τη θήκη και το μαντηλάκι η κούριερ αποζημίωσε την edel optics και η edel opti... Voir plus

Noté 1 sur 5 étoiles

Omöjligt att få tag i någon support och svarar inte på mejl. Står att jag fått min beställning godkänd men inte fått någon bekräftelse på mejlen heller. Aningen oroväckande att det står på sidan att j... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

I'm very happy with my purchase. 1. Super fast shipping. 2. The price beats everyone! 3. Communication through email from purchase to delivery, this was really nice when your online shopping at this p... Voir plus

Noté 1 sur 5 étoiles

I ordered Tom Ford FT1089 sunglasses and received a completely wrong case — way too small. After multiple emails explaining the issue, all they offered was: return everything and wait weeks f... Voir plus

À propos de l'entreprise

  1. Magasin de lunettes de soleil
  2. Magasin de vêtements
  3. Fournisseur de lentilles de contact
  4. Grossiste en lunettes

Écrit par l'entreprise

Established in Hamburg, Germany, in 2009, Edel-Optics serves customers in 120 countries worldwide via our online shop with 53 different country domains. Our range includes over 60,000 sunglasses and glasses models as well as contact lenses at incredibly low prices. If you have any questions, you are welcome to contact us - our international service team looks forward to assisting you!


Coordonnées de contact

2,0

Bas

TrustScore 2 sur 5

792 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

A répondu à 6 % de ses avis négatifs

Répond généralement dans un délai d'un mois

Comment cette entreprise utilise Trustpilot

Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.

Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 4 sur 5 étoiles

Very fast

Very fast. But the glasses were a lot more red than it looked online. And since it's an international purchase, I don't think I can return them. :(

15 avril 2021
Noté 5 sur 5 étoiles

Great service

Great shopping experience with Edel Optics. The ordering process was easy and the package was delivered as scheduled.
Expending the ability to virtually try on the frames would greatly improve the decision making process. I noticed that this option is available for some sunglasses but was not available for any of the frames that I was interested in.

14 avril 2021
Noté 5 sur 5 étoiles

Fantastic service

Fantastic service! Purchased barely a week ago, shipped from Germany with constant updates via UPS courier service emails, and received today. Absolutely fantastic price, service and product, thank you!

12 avril 2021
Avis spontané
Noté 1 sur 5 étoiles

Suspicious cancellation

After a delay and my asking what had happened to my order, Edel-optics sent an email saying the order had been shipped with DHL.

"The following items from your order E-AU21-2770078 were despatched to you today by DHL"

Ten days later, DHL's tracking site said my order had been cancelled.

Is Edel-optics a fraud?

5 avril 2021
Avis spontané
Logo de edel-optics.com

Réponse : edel-optics.com

Dear customer,
Thank you for your review, it is very valuable to us to help us improve our services. We are very sorry you had this experience. A member of our team has been in touch with you.
Thanks once again,
Your Edel-Optics Team

Noté 3 sur 5 étoiles

Bent frames

Hi! I received my Sylvie Miami sunglasses. They came very quickly which I am pleased about. Packaging was nice; however, they are extremely bent. They do not sit flush with a table and the one lense is in front of the other. I am probably going to have to take it to an optical shop around here to see if it can be adjusted.

29 mars 2021
Logo de edel-optics.com

Réponse : edel-optics.com

Dear customer,
Thank you for your review, it is extremely valuable to us to help us improve our services. We are very sorry your glasses are bent. If you need further assistance please contact our customer service with pictures of the glasses and we will be very happy to help you.
Kind regards,
Your Edel-Optics Team

Noté 1 sur 5 étoiles

I think this sunglasses are fake

I think this sunglasses are fake. I own many Gucci glasses and even the cases aren’t the same. I’m trying to return it but nobody answer the phone o my emails. I don’t recommend this website

25 mars 2021
Logo de edel-optics.com

Réponse : edel-optics.com

Dear Sofia,
Thank you for your review. We are sorry you feel this way but we can assure you that we simply only sell original, genuine glasses, because this is how we source them. Nonetheless, a member of our team has been in touch and sent you a return label.
Kind regards,
Your Edel-Optics Team

Noté 5 sur 5 étoiles

I was surprised to find you were the…

I was surprised to find you were the only ones on the Internet that carried The pair of sunglasses that I was looking for. This particular model had been discontinued and I searched high and low and was very thankful to find that you had them. And I received them in a short amount of time and the process was desirable.

24 mars 2021
Noté 5 sur 5 étoiles

This site is legit

This site is legit. Delivery was so fast to the USA. It took 4 days from Germany. Item is in excellent condition, no damage, and looks great.

18 mars 2021
Noté 1 sur 5 étoiles

One experience is enough

I ordered sunglasses online, confirmation email received, payment processed. Few hours later I received an email about cancellation of my order without any explanation. According to the email it was upon my request which is an absolute non-sense.
It is great that edel-optics wrote an explanation after me posting this on Trustpilot, however this should have been done at the time when edel-optics cancelled my order. To me this indicates that you don't really care about your customers and such behaviour is for me unacceptable. It should not be me chasing the reason for cancellation! And blaming Brexit for not sending to Northern Ireland? That's really a poor explanation anyway with EU's single market for goods.

17 mars 2021
Avis spontané
Logo de edel-optics.com

Réponse : edel-optics.com

Dear Filip,
We are sorry you had this experience. As we can see your order was cancelled and you were not charged. This is unfortunately due to the fact we aren't delivering to Northern Ireland at the moment due to new Brexit regulations. We are working hard to solve this problem as soon as possible.
Thank you for your patience,
Your Edel-Optics Team

Noté 4 sur 5 étoiles

Impressive delivery time

Impressive delivery time! Great Price! Product intact and as advertised!
Very happy with my purchase and would have given 5 stars if I had received a response to two emails sent to confirm the color of the frames. Luckily the frame received was correct so it all worked out in the end. I would definitely order from this company again.

4 mars 2021

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