Απατεώνες παρήγγειλα γυαλιά ic berlin τα πλήρωσα 415.Euro Και άνοιξα το κουτί από την κούριερ και μέσα στο κουτί είχε μόνο τη θήκη και το μαντηλάκι η κούριερ αποζημίωσε την edel optics και η edel opti... Voir plus
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Omöjligt att få tag i någon support och svarar inte på mejl. Står att jag fått min beställning godkänd men inte fått någon bekräftelse på mejlen heller. Aningen oroväckande att det står på sidan att j... Voir plus
L'entreprise a répondu
I'm very happy with my purchase. 1. Super fast shipping. 2. The price beats everyone! 3. Communication through email from purchase to delivery, this was really nice when your online shopping at this p... Voir plus
I ordered Tom Ford FT1089 sunglasses and received a completely wrong case — way too small. After multiple emails explaining the issue, all they offered was: return everything and wait weeks f... Voir plus
À propos de l'entreprise
- Magasin de lunettes de soleil
- Magasin de vêtements
- Fournisseur de lentilles de contact
- Grossiste en lunettes
Écrit par l'entreprise
Established in Hamburg, Germany, in 2009, Edel-Optics serves customers in 120 countries worldwide via our online shop with 53 different country domains. Our range includes over 60,000 sunglasses and glasses models as well as contact lenses at incredibly low prices. If you have any questions, you are welcome to contact us - our international service team looks forward to assisting you!
Coordonnées de contact
Nobistor 16, 22767, Hamburg, Allemagne
- +1 929-470-7868
- info@edel-optics.com
- www.edel-optics.com
A répondu à 6 % de ses avis négatifs
Répond généralement dans un délai d'un mois
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Very fast
Very fast. But the glasses were a lot more red than it looked online. And since it's an international purchase, I don't think I can return them. :(
Great service
Great shopping experience with Edel Optics. The ordering process was easy and the package was delivered as scheduled.
Expending the ability to virtually try on the frames would greatly improve the decision making process. I noticed that this option is available for some sunglasses but was not available for any of the frames that I was interested in.
Thank you being quick and great :)
Fantastic service
Fantastic service! Purchased barely a week ago, shipped from Germany with constant updates via UPS courier service emails, and received today. Absolutely fantastic price, service and product, thank you!
Came quickly and just as expected.
Suspicious cancellation
After a delay and my asking what had happened to my order, Edel-optics sent an email saying the order had been shipped with DHL.
"The following items from your order E-AU21-2770078 were despatched to you today by DHL"
Ten days later, DHL's tracking site said my order had been cancelled.
Is Edel-optics a fraud?

Réponse : edel-optics.com
Everything was excellent
Bent frames
Hi! I received my Sylvie Miami sunglasses. They came very quickly which I am pleased about. Packaging was nice; however, they are extremely bent. They do not sit flush with a table and the one lense is in front of the other. I am probably going to have to take it to an optical shop around here to see if it can be adjusted.

Réponse : edel-optics.com
Very fast delivery from Germany to the…
Very fast delivery from Germany to the Central U.S. with product as described. Much appreciated.
I think this sunglasses are fake
I think this sunglasses are fake. I own many Gucci glasses and even the cases aren’t the same. I’m trying to return it but nobody answer the phone o my emails. I don’t recommend this website

Réponse : edel-optics.com
I was surprised to find you were the…
I was surprised to find you were the only ones on the Internet that carried The pair of sunglasses that I was looking for. This particular model had been discontinued and I searched high and low and was very thankful to find that you had them. And I received them in a short amount of time and the process was desirable.
This site is legit
This site is legit. Delivery was so fast to the USA. It took 4 days from Germany. Item is in excellent condition, no damage, and looks great.
Everything was great
One experience is enough
I ordered sunglasses online, confirmation email received, payment processed. Few hours later I received an email about cancellation of my order without any explanation. According to the email it was upon my request which is an absolute non-sense.
It is great that edel-optics wrote an explanation after me posting this on Trustpilot, however this should have been done at the time when edel-optics cancelled my order. To me this indicates that you don't really care about your customers and such behaviour is for me unacceptable. It should not be me chasing the reason for cancellation! And blaming Brexit for not sending to Northern Ireland? That's really a poor explanation anyway with EU's single market for goods.

Réponse : edel-optics.com
Impressive delivery time
Impressive delivery time! Great Price! Product intact and as advertised!
Very happy with my purchase and would have given 5 stars if I had received a response to two emails sent to confirm the color of the frames. Luckily the frame received was correct so it all worked out in the end. I would definitely order from this company again.
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