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Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus

Lisez les avis des autres

Noté 1 sur 5 étoiles

Απατεώνες παρήγγειλα γυαλιά ic berlin τα πλήρωσα 415.Euro Και άνοιξα το κουτί από την κούριερ και μέσα στο κουτί είχε μόνο τη θήκη και το μαντηλάκι η κούριερ αποζημίωσε την edel optics και η edel opti... Voir plus

Noté 1 sur 5 étoiles

Omöjligt att få tag i någon support och svarar inte på mejl. Står att jag fått min beställning godkänd men inte fått någon bekräftelse på mejlen heller. Aningen oroväckande att det står på sidan att j... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

I'm very happy with my purchase. 1. Super fast shipping. 2. The price beats everyone! 3. Communication through email from purchase to delivery, this was really nice when your online shopping at this p... Voir plus

Noté 1 sur 5 étoiles

I ordered Tom Ford FT1089 sunglasses and received a completely wrong case — way too small. After multiple emails explaining the issue, all they offered was: return everything and wait weeks f... Voir plus

À propos de l'entreprise

  1. Magasin de lunettes de soleil
  2. Magasin de vêtements
  3. Fournisseur de lentilles de contact
  4. Grossiste en lunettes

Écrit par l'entreprise

Established in Hamburg, Germany, in 2009, Edel-Optics serves customers in 120 countries worldwide via our online shop with 53 different country domains. Our range includes over 60,000 sunglasses and glasses models as well as contact lenses at incredibly low prices. If you have any questions, you are welcome to contact us - our international service team looks forward to assisting you!


Coordonnées de contact

2,0

Bas

TrustScore 2 sur 5

792 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

A répondu à 6 % de ses avis négatifs

Répond généralement dans un délai d'un mois

Comment cette entreprise utilise Trustpilot

Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.

Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 5 sur 5 étoiles

Great company and product!

I totally recommend this company for following reasons; very fast delivery, product shows exactly as on the website of the company, very professional and quick in customer inquires. If item needs to be returned company has sent out a very detailed email what to do step by step including a free return label. I highly recommended this company!

12 juillet 2021
Noté 5 sur 5 étoiles

Great experience

I have been so happy with this purchasing experience that I decided to write a review. Right from the point of placing the order, they kept me informed with timely emails about my order having gone through, having been accepted, the expected shipment date, start of shipment, imminent arrival, and finally the notification of delivery. The item was what I ordered. Great experience.

2 juillet 2021
Noté 5 sur 5 étoiles

Great selection

Great selection, AWESOME Price. And lastly, delivery in 2 days... Definitely considering buying my future glasses from you guys next year.

1 juillet 2021
Noté 5 sur 5 étoiles

Arrived quickly

Arrived quickly, genuin e Tom Ford glasses and great price. Would definitely use Edel Optics again

24 juin 2021
Noté 4 sur 5 étoiles

Ottimo sito con prezzi veramente…

Ottimo sito con prezzi veramente eccezzionali. Nel mio caso gli occhiali sono arrivato dopo circa 8 giorni(con lenti graduate) con scatola e cartellino di autenticità. Non dó la quinta stella perchè il sito sarebbe da migliorare,la navigazione non è il massimo

19 juin 2021
Avis spontané
Noté 4 sur 5 étoiles

Ordered Fendi sunglasses that are from…

Ordered Fendi sunglasses that are from a past season and no longer widely available in the US at a much higher cost, I ordered on Tuesday and received on Friday, super fast service especially since the glasses are coming from Germany. Incredible prices these are authentic and brand new. I would have given 5 stars but had issues when paying, payment would not go though until I paid via PayPal. I then read several reviews and became a bit trouble as someone said they received two pairs because they also had issues at check out, Thank God this did not ocurre to me, I would not want to go though the dispute process. I didn't have to contact customer service. Very excited with my new sunglasses! Thank you edel-optics for having competitive prices

18 juin 2021
Noté 1 sur 5 étoiles

Non-responsive and inflexible returns policy

I would not recommend this company. They don't send you a form for returns but state that if you don't have a printer "please contact us by e-mail and we will send you your return label by post." As I don't have a printer, I have emailed them twice asking for this return label and called up twice but have had no response. They also don't give you a refund if your item reaches them after 14 days since delivery, but I've spent nearly a week waiting for them to send me the returns slip with no response. I'm really worried I won't be able to get my £83 refunded now even though I contacted them within a week of delivery to try to arrange the return.

18 juin 2021
Avis spontané
Logo de edel-optics.com

Réponse : edel-optics.com

Dear Jessie,

Thank you for your review. We are sorry you couldn't get in touch with us immediately. We sent you the return label by post, your order has been returned and we have refunded you the amount. Thanks again for shopping with us.

Kind regards,

Your Edel-Optics Team

Noté 5 sur 5 étoiles

best website ever

best website ever, fast shipping didn’t expect it to come today after 4 days of purchasing it. now i know where to find from now on, i’m going to be telling all my people to shop with you guys.
Thank you!

14 juin 2021
Noté 5 sur 5 étoiles

Was very pleased to find a model that…

Was very pleased to find a model that is no longer made. Shopping was easy, products showed measurements to accuracy, and photos too. Shopping was easy, checkout was easy and shipping was fast. Got exactly what I wanted and the glasses were in a protective case. Thank you.

11 juin 2021
Noté 1 sur 5 étoiles

Received wrong color /Wrong model Number/possible bait and switch

After reading the bad reviews ,i now feel ive fallen victim to.I ordered a Specific pair of gucci sunglasses ,the model number written on invoice and in email .But when I got my package I got the wrong color and model delivered to me.Almost like a bait and switch ,I tried sending an email but it tells me the edel optics email folder is full ..

9 juin 2021
Avis spontané
Logo de edel-optics.com

Réponse : edel-optics.com

Dear customer,

Thank you for your review. We are sorry you had this experience and couldn't get in touch with us immediately. We sent you a return label already, please check your spam folder if you can't find it. Then you can return the wrong glasses and we will send the correct ones.

Kind regards,

Your Edel-Optics Team

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