I've placed about 10 orders here in the last 3 years, and I have access to multiple language editors. Some editors do very well. But frankly, there are some editors who are not satisfied. I really hop... Voir plus
L'entreprise a répondu
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
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Lisez les avis des autres
The service is excellent. Even when we encountered some payment troubles, the personels kindly did their best. If I address one thing, at that time of the payment trouble, if the mail communication... Voir plus
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Well they nailed what had to be done on the head. The editing the second time was perfect, although alot of formatting inconsistencies were seen in the first draft, such is likely for the basic packag... Voir plus
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I got three rounds of translator/editor work for a Japanese interview translation into English. Although I was finally satisfied with the third product, I was very unhappy with the first and second pr... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
Editage offers a comprehensive suite of expert services and AI solutions, all designed to meet the needs of academia at every step of the way. For 20+ years, Editage has been helping researchers, publishers and societies, universities, funders, and others from 190+ countries communicate the impact of their work to the widest possible audience. Editage is a brand of Cactus Communications, a science communication and technology company.
Coordonnées de contact
Carnegie Center Dr STE 102, Princeton, NJ 08540, United States, 08540, Princeton, Etats-Unis
- +1-833-979-0061
- request@editage.com
- www.editage.com
4,1
Bien
212 avis
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de 2 semaines
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
I had an amazing experience with…
I had an amazing experience with Editage, they are capable to take care in your orders, they always respect the timing and the quality of what their doing, Editage one of the company which improves my work.
7 février 2026
Avis spontané
Réponse : Editage
Thank you for your kind feedback. We’re delighted to hear that our commitment to quality and timely delivery has supported your work. We truly appreciate your trust in Editage and look forward to assisting you again.
Regards,
Editage
Customer Service team
They will send you spam emails
They will send you spam emails, in which the unsubscribe button doesn't work.
17 décembre 2025
Avis spontané
Réponse : Editage
We sincerely apologize for the inconvenience caused. This is certainly not the experience we intend to provide. Please write to request@editage.com
from the email address in question, and our team will promptly unsubscribe you from all mailing lists. We appreciate you bringing this to our attention.
Regards,
Editage
Customer Service team
I really loved my experience with…
I really loved my experience with Editage. Their work was excellent—the editor paid close attention to the journal’s specific requirements and gave me clear reminders about all the adjustments I needed to make.
16 novembre 2025
Avis spontané
Réponse : Editage
Thank you for your kind words and for taking the time to share your experience. We’re delighted to hear that our editor’s attention to journal-specific requirements and detailed guidance were helpful. Your feedback truly motivates our team to continue delivering high-quality support.
Regards,
Editage
Customer Service team
Never use this company
Never, never, never use this company!! They’re a joke, have no idea what they are doing. They’re a scam!!!
1 décembre 2025
Avis spontané
Réponse : Editage
We’re truly sorry to hear about your experience and take such feedback very seriously. We would appreciate the opportunity to review your concern in detail—please write to request@editage.com
, and our team will investigate this promptly and work toward a resolution.
Regards,
Editage
Customer Service team
Qualified proofreading in accordance…
Qualified proofreading in accordance with the journal's submission guidelines
11 novembre 2025
Avis spontané
Réponse : Editage
Thank you very much for your wonderful feedback!
At Editage, we are deeply committed to supporting you through every stage of your publication journey, and it’s always rewarding to know that our efforts have made a difference.
We sincerely appreciate your trust in us and look forward to assisting you with your future manuscripts.
Regards,
Customer Service Team
Editage
Réponse : Editage
Thank you for sharing your experience with us. We’re glad you chose our editing service for your first submission and wish you every success as you revise your paper in line with the journal’s requirements. Please feel free to reach out if you need any further support.
Regards,
Editage
Customer Service Team
Urgent Concern: Possible Scam and Lack of Customer Support
Notice of Fraud, Negligence, and Intent to Pursue Legal Action if You Retaliate
Editage is a fraudulent company that lacks qualified PhD scholars capable of proper proofreading. This misconduct will be publicly exposed, and I will issue a press release to inform and protect the public.
ChatGPT said:
Clarissa, Lorna, and several other professionals serve as caregivers for the disabled patient. This is our account:
Sneha Putsherry and Rachelle at Editage operate a fraudulent company. Their actions caused my disabled patient significant mental strain, resulting in hospitalization. They have demonstrated clear incompetence. A press release will be issued to formally warn the public.
Your team’s repeated failure to understand the scope of the assignment demonstrates a clear lack of the detail-oriented focus that was explicitly requested. We were precise in requiring that you proofread the work; any rewrites should have first been directed to the patient, as she is the author of the manuscript.
My legal counsel has determined that this conduct constitutes both fraud and medical negligence. Your customer support team at Editage has placed the entire medical team under significant mental strain, which ultimately led my patient to require emergency hospital care.
These issues will be documented publicly as discriminatory. Your customer service team repeatedly disconnected the line when we articulated our concerns.
If your company retaliates or refuses to accept accountability, we will escalate this matter legally. Any attempt to harm my patient or her work, publicly or otherwise, will result in immediate legal action against your company
4 septembre 2025
Avis spontané
Réponse : Editage
At Editage, we take academic integrity very seriously. We’ve seen the concerns raised here and want to address them openly.
We were recently approached with a project that required reviewing case studies, identifying themes, and drawing conclusions — tasks that fall under authorship as defined by the International Committee of Medical Journal Editors (ICMJE) guidelines. In line with these standards, we declined the project.
While we understand this may have caused disappointment, protecting the integrity of research and authorship is central to the trust our clients place in us.
Our commitment remains clear: to provide transparent, high-quality, and ethical editorial support to the global research community.
Very disappointing experience – will never use again
This was my first time using Editage, and it will also be my last. The quality of the editing was unacceptable: there were still spelling and punctuation errors, terminology was inconsistent, and the formatting was not done according to my instructions. I expected a polished document, but instead I had to spend more time fixing their mistakes.
On top of that, customer support was inconsistent—sometimes unhelpful, and at times even rude and hostile depending on who handled my query. For a service that positions itself as professional, this is simply not acceptable.
I strongly advise others not to waste their time or money here. There are better alternatives that will respect both your work and you as a client.
6 septembre 2025
Avis spontané
Réponse : Editage
Dear Brian,
I’m truly sorry to hear about your experience and how it made you feel. This is not the level of service we strive to provide. If you could kindly email us at request@editage.com
from your registered email ID with the job code, we will personally review your files and do everything we can to make this right.
Thank you for giving us the chance to address this.
Regards,
Customer Service Team
Editage
Very professional and trustable site…
Very professional and trustable site for editing, I have been using the service and highly recommend it based on my own experience with the excellent service
24 octobre 2024
Avis spontané
Réponse : Editage
Thank you very much for your wonderful feedback! We’re delighted to hear about your positive experience and truly appreciate your recommendation. Your satisfaction is our top priority, and we remain committed to supporting you every step of the way in your publication journey.
Best regards,
Customer Service Team
Editage
Excellent editing
Editage's customer service is exceptional. The first editor failed to meet my need. Then, the agency offered me free recheck. The second editor did an excellent job, and I'm completely satisfied.
12 juin 2025
Avis spontané
Réponse : Editage
Thank you so much for your kind words! We're glad we could make things right and that you were happy with the final result. Your satisfaction means a lot to us, and we're always here to support you with your publication journey.
Regards,
Customer Service Team
Editage
Professional service, great experience
My experience with Editage was great from the very beginning until I received the final draft. Their team professionally managed my urgent request and provided all the necessary help to ensure that my expectations regarding the timeline were met. The professional service was further provided by the editor, who did a great job in improving my manuscript. His/her work and thoughtful comments helped to deliver a better result than I expected. I want to express my sincerest gratitude to Editage, including their communication team, the editor who was responsible for my project, and the financial team for managing the details of my request. I am very happy my expectations were not only met but exceeded. Thank you!
26 mai 2025
Avis spontané
Réponse : Editage
Thank you so much for sharing your valuable feedback with us! We’re truly delighted to hear that your experience with Editage exceeded expectations. Your appreciation means a lot to our entire team—from the editor to our communication and finance teams. We're grateful for the opportunity to support your publication journey and look forward to assisting you again in the future.
Regards,
Customer Service Team
Editage
Editage Provides Excellent Presubmission Peer Review and Publish-ready Editing Service
Editage provides an excellent author experience through its genuine expert peer review of manuscripts. The presubmission peer review offered a valuable opportunity to enhance the quality of my work. I am highly satisfied with the service provided.
24 mai 2025
Avis spontané
Réponse : Editage
Thank you so much for your kind words! We're thrilled to hear that our expert peer review helped improve your work and that you had a positive experience with us. We're grateful for your trust and look forward to supporting your publishing journey again!
Regards,
Customer Service Team
Editage
Nikita at customer service was…
Nikita at customer service was incredibly helpful.
It was my first time using Editage, and I had several questions and a few technical issues while trying to submit my manuscript. Nikita was patient, clear, and professional throughout the process. Thanks to her support, everything went smoothly in the end. Great service!
1 avril 2025
Réponse : Editage
Thank you so much for sharing your experience with us! We're thrilled to hear that Nikita was able to support you so well during your first experience with Editage. We'll be sure to pass along your appreciation. We look forward to supporting you on your publication journey with our editing and other services in the future!
Regards,
Customer Service Team
Editage
"The Best Translation and Editing Service That Understands the Researcher's Perspective"
I sincerely appreciate your understanding of the researcher's perspective and your meticulous revisions and suggestions throughout the entire process, from consultation to translation and editing.
28 février 2025
Avis spontané
Réponse : Editage
Thank you so much for your kind words! We're thrilled to know that our team was able to support your research process effectively. Your feedback means a lot to us, and we're always here to assist you with any future needs as you continue your publication journey.
Regards,
Customer Service Team
Editage
Like a trustworthy friend to travel together
The content of the guidance is such that English editing is not merely a matter of revising the text but goes into the structure and the content of the description, and each time the structure is repeated, it becomes more complete, it has evolved from the initial Text.
27 janvier 2025
Avis spontané
Réponse : Editage
Thank you so much for your thoughtful review! We're thrilled to hear that you found the guidance to be thorough and evolving with each revision, and your feedback truly means a lot to us! We look forward to supporting you on your publication journey with our editing and other services in the future!
Regards,
Customer Service Team
Editage
Editage onbetrouwbaar
Editage belooft een 'proofread', maar wil die alleen leveren, als ik eerst meer dan een meer dan €500 rekening betaal voor iets wat ik nog niet van ze gekregen heb.
Daar klopt dus niets van en lijkt op een wijze om geld af te troggelen, zonder er een product voor te leveren. In mijn ogen een zeer onbetrouwbaar bedrijfje.
5 janvier 2025
Avis spontané
Réponse : Editage
Thank you very much for sharing your feedback with us. Please rest assured that our team is more than happy to assist you and address any concerns you may have. We request you to kindly reach out to us at request@editage.com. Your publication journey is important to us, and we are here to support you every step of the way.
Regards,
Customer Service Team
Editage
The proofreading was excellent
"The proofreading was excellent, but what really helped us was the representative's sharing of their own experience-based insights regarding the issues we were unsure about."
5 janvier 2025
Avis spontané
Réponse : Editage
Thank you so much for your wonderful feedback! We’re happy to hear that our proofreading services met your expectations and that our editor's experience-based insights were valuable to you. Your publication journey is important to us, and we’re here to support you every step of the way.
Regards,
Customer Service Team
Editage
Agnivo made great edits to my…
Agnivo made great edits to my manuscript and that helped me tremendously.
31 décembre 2024
Avis spontané
Réponse : Editage
Thank you so much for your kind words! We’re thrilled to hear that Agnivo's edits were helpful to you and made a positive impact on your manuscript. We look forward to continuing to support you on your publication journey in the future.
Regards,
Customer Service Team
Editage
Outstanding Service Quality
I came to Editage with mixed expectations - my previous experience with a firm I had engaged was a disaster. In stark contrast, Editage surprised me with their outstanding quality of work and delivery timelines
15 décembre 2024
Avis spontané
Réponse : Editage
Thank you so much for sharing your experience with us! We are truly delighted to hear that we were able to meet your expectations and provide you with the quality of service you were hoping for. We look forward to continuing to support you with your future projects!
Regards,
Customer Service Team
Editage
They do a good job and finish the work…
They do a good job and finish the work intime; despite a demanding workload.
3 décembre 2024
Avis spontané
Réponse : Editage
Thank you so much for your kind review! We're delighted to hear that you're happy with the work and the timely completion. Your feedback means a lot to us, and We’re here to support you every step of the way on your publication journey and look forward to assisting you again in the future!
Regards,
Customer Service Team
Editage
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