Electrical Experience Avis 

I purchased a Bosch fridge freezer with a 2 year warranty. The appliance was making a loud noise and Bosch tried to reduce the noise but stated that this was common, and therefore offered a exchange/refund but had to go via the retailer.
I contacted Electrical Experience several times before they confirmed that they were able to refund the appliance only but would charge £50 for collection.
The driver arrived late as he was given an address 50 miles away, and arrived alone. He was rude and struggled to move the appliance causing damage to my kitchen vinyl.
I raised this with the manager I was dealing with at the time who was not interested and told me to send a complaint letter to Matthew Brown, Managing DIrector. In addition, it took weeks for me to receive the refund of my appliance after chasing several times and being ignored.
I had to send several emails to the MD, and 2 complaint letters to be informed 2 months later that the delivery charge of £50 (which I should not have been charged as this was for a 2 man collection and was late) was the only thing they would do refund. They refused to compensate for the damage to the kitchen vinyl.
Would not use an on-line retailer and certainly not this one!

Answered all my questions quickly, saved over £100, items arrived well packed and exactly as described and on time! Thanks Electrical Experience, I will definitely use you again!

After some initial reservations about using this company due to negative comments I felt the price savings where worth the chance. Needn't have worried it was a seamless purchase. Ordered, paid, confirmed and delivered when stated. Also saved £70 on high street retailer.

Chay Greebo
Perth

I bought a washing machine, which arrived the next day.

They helped me make my decision on a ultra HD 40 inch Samsung looks brilliant in the living room and also the picture is great as well. I'm Glad i purchased the set as it was at a great deal and its the latest technology which would normally cost a fortune however it didn't. For what i payed for the set and the great customer hospitality i was shown. i will be returning in the future.

purchased the new Samsung curved TV - UE65HU8500. Incredible features and picture.
The salesperson at Electrical Experience, was knowledgeable, not pushy.
They delivered and installed the TV for me.
I would purchase from Electrical Experience again and recommend them to anybody.

I was looking around for quite a while for a new 55" Samsung curved TV, After looking at all the other high street shops I decided which model I wanted. I had a look around online for the best deals and I came across Electrical Experience which seem to have the best deal. From the moment I called them to taking delivery of my new TV the service was outstanding. They even explained more features on the TV that I didn't know it had the other shops didn't seem bothered to even talk to me. The delivery was prompt and the delivery guys were very helpful as we live in a flat and they made every effort to help me. I would highly recommend this company and I will be using them again and telling my friends and family. Well done Electrical Experience!!! or should I say the best customer focused experience!

I ordered a large screen television from electrical experience. I would recommend them to any friend or family member. Very prompt, Very professional. I would buy from them again. Their knowledge was outstanding

I had never purchased anything from Electrical Experience before but thought as they are local to me I would give them a try. I am glad I did as I am more than happy with my new 42" TV. I couldn't fault their service either, I'm not technically minded and they was able to help me out with all my questions. I would definitely recommend these guys to other people and will be using again in the future.

I would happily recommend Electric Experience. I bought a Panasonic TV through them. The model I was interested in was showing as out of stock so I spoke to a representitive and he was both informative and helpful. He advised their ordering process and when they would have more stock for allocation to customers, put one aside for me and kept me up to date with its arrival in to their store. TV arrived when he said it would and he discussed with me when I would like it delivered to fit my schedule. TV arrived, as promised, when promised. Couldn't fault them from start to finish.

Really bad service , tried ordering a LG Fridge freezer, i paid online got contacted the day after to say that the order had to be canceled as i had not done verified by visa and wanted it delivered to my new address . got told the transaction had been stopped and i needed to re order using the verified by visa, strange but thought hey ho. Spoke to the bank who told me they had not recieved the funds back . i called them back to try to talk to them about releasing the funds back and the guy was so rude told me the funds would not be back until the wednesday five days after the original order and i was trying to explain that i needed the item for my new house that i get the keys on wednesday for the house but he told me " the other phone is ringing and i gotta go" then hung up on me . im kinda glad im getting my money back imagine if there was something wrong with the item . Avoid these guys pay a little extra and order from somewhere with a proven history

Never use this company under any circumstances. They are a disgrace. they never respond to emails, return telephone calls, cancel orders and have no manners at all. It has been a living hell trying to order a washing machine. i implore you not to use them.

I ordered a TV from Electrical Experience purely based on their excellent prices and good reviews. The ordering was extremely easy and I received a comfirmation email straight away informing me that my TV would be with me within 2 to 5 days.
7 days later and no contact or TV being received, I looked at my account on their website to check the staus of my order. My order was now marked with 'Order Cancelled' which had certainly not been done by me. I contacted EE by email via their website to ask what was happening. Five days after I sent the email I had still not received any form of contact from EE. I then telephoned them to ask what was happening with my order(the order confirmation states that they are open from 8am but in reality they do not open until 9.30am) . They gave the excuse that the ordering system had recorded my card number incorrectly and he gave me four digits that did not relate to my card but the last four digits showing on my confirmation were correct. They also told me that the item was no longer in stock (the web site stated that it was) and that they would now not be able to deliver for around 4 - 5 weeks. I think that this is more likely the real reason for the cancellation. I fully understand that it is difficult for these companies to always have stock but it was the lack of communication that disappointed me, I have had to do all the chasing for their sale. When I placed this order there were a couple of other companies offering the same TV at the same price. This price has now risen putting me out of pocket. If tyou are to use this company do not purchase via their website, call them instead and they will be able to give more accurate information and are less likely to let you down. It has put me off using them again.

Used online chat to ask about a ps51e8000, they said they had stock and could delver next day.
Not long after rdering they called me, got a call next day from delivery company, got delivery shortly after, i live in a top floor flat, delivery is only to ground floor, i sweetened drivers palm and he helped carry it up, nce guy and was more than happy to buy hs breaky for helpng me as its a slog up these stairs.
Happy with Electrical Experience and happy with Tufnells for givng me next day delvery and a helping hand for doing out of job description by heling me up stairs for a small fee of £5 which i offered 1st ;)

From first contact on the web chat the purchase was quick and easy and excellent price thrown in too. Order placed on the Thursday call to arrange delivery within an hour of placing it online with the machine being delivered on the Monday faster than a letter sent in the post!

The delivery company were great, with conformation of the delivery , then a text to confirm the delivery on the sunday with a delivery slot of only a couple of hours, so waiting in all day. Driver called 20 minuets before the delivery. Two guys carried the machine to the kitchen, unpacked it and took all the packaging away with them!

Great service from start to finish and at a great price!

It was the first time I bought from this company, and having never heard from them I was a little uneasy, but, the delivery was very quick and they kept me informed at all times. Combined with the very competitive price means I was completely happy and would recommend this company.

Exceptional service and prices, will buy from again, thank you a*******

Very prompt service, phoned to arrange a convenient delivery day. Excellent price.

Ordered a new Bosch tumble dryer when 4 year old AEG one packed up (for the second time - Avoid AEG!!). There was an initial hiccup with the payment process (Sagepay website crashed and I didn't know if payment had gone through). Anyway, sorted it out easily enough on the phone the following day.

They delivered on a Saturday even though I hadn't paid the extra for this, and took old machine away. Delivery men were extremely helpful and courteous.

All round, a smooth process. Recommended!!

Best UK price, prompt response - do what they say on tin. Prompt efficienct delivery.
Would not hesistate to recomend. Outstanding