We had the awful experience of a car write off. I was dreading the whole insurance experience, I was really pleasantly surprised by elephants response. They were responsive efficient and very he... Voir plus
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Spoke to Jonathan about my car insurance renewal quote today as I wanted to change elements of cover at renewal. He was very professional, calm, easy to understand and thorough. It was a genuine pleas... Voir plus
Mistakingly called the company after believing my insurance was still with them (my parents had changed companies without my knowledge) and they rudely said “you’re not with us” then hung up. Obviousl... Voir plus
L'entreprise a répondu
My renewal quote increased by about 80% compared to last year and none of my circumstances or driving history had changed, which felt like a blatant attempt to exploit my loyalty. When I called to... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Informations provenant de diverses sources externes
Part of the Admiral Group, Elephant launched in 2000 and was the first UK company to sell car insurance online. Today it specialises in no nonsense, great value, straightforward car insurance.
Coordonnées de contact
Ty Admiral, David Street, CF10 2AA, Cardiff, Royaume-Uni
- 0333 220 2006
- www.elephant.co.uk
3,3
Moyen
967 avis
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The 2 ladies I spoke to were extremely…
The 2 ladies I spoke to were extremely helpful, explained everything & took their time.
26 juillet 2026
Pleasant polite person i dealt with…
Pleasant polite person i dealt with very knowledgable about the product we bought would recommend .
16 juillet 2026
Efficient and serve purpose
I have very good experience, very efficient and smooth transition to new insurance.
19 juillet 2026
Utilise potentiellement l'IA pour rédiger ses réponsesEn savoir plus
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Claims department is shocking
Claims department is shocking. Admiral deal with it but i pay elephant !! Been insured with them for many years. Had claim in 2022 which was not handled well and I was owed 800 excess. 4 years later I get letter to say they will pay me under that amount and will take 28 days to process. I'm still waiting. Do not recommend them in event of claim accident you will be waiting years for it to get sorted. Not acceptable.
11 juillet 2026
Avis spontané
Réponse de Elephant
Hi,
Thank you for taking the time to share your experience, and we're sorry to hear how frustrated and disappointed you've been with the handling of your claim and excess refund.
We completely understand why waiting so long for a resolution would be upsetting, especially after being a loyal customer for many years. This isn't the level of service we aim to provide.
We can see that this matter is currently being dealt with via email, and the relevant team is actively looking into it for you. They'll continue to keep you updated and work towards resolving things as quickly as possible.
Thank you for your patience while this is being reviewed, and we appreciate you bringing your concerns to our attention.
Sal.
Didn't send me any proof of insurance
Didn't send me any proof of insurance. I specifically asked some paperwork to prove insurance but nothing received. Every time I tried to use online portal it never sent me registration email so just going around in circles
24 juillet 2026
Réponse de Elephant
Hi Joseph
We appreciate you sharing your experience. We are concerned to hear about the difficulties you faced with receiving proof of insurance and accessing our online portal. I have requested a copy to be sent out to your email address. Please get in touch if you have any further issues:
https://www.elephant.co.uk/help-and-support/
Thanks
Jo
Very good service 😀
20 juillet 2026
After being a customer for many years…
After being a customer for many years Elephant totally shafted me with my car insurance. Last year I paid £669 and this year my auto renewal price was £1368. Called up to renegotiate and they dropped the price to £1268. So by £100 ffs ?!? Utterly scandalous and so much for customer loyalty. Whilst logging into comparison websites I got contacted by a broker who got me car insurance for £553 with One Call . I would recommend anyone looking to try them . Thank you Elephant for showing me that customer loyalty means nothing to you . I won’t be coming back . Am sure I will get a response from Elephant saying oh they are so sorry that they couldn’t match the price blah blah blah. All lip service . Save me a response . You treat customers who have been loyal to you like shit . All you say is due to stats and costs etc - it’s nonsense. Your agents roll
Out the same verbal diarrhoea . I’m not paying extra for others who drive like idiots . Elephant are just not bothered and guess what neither am I . I couldn’t be happier . I just saved myself over £800 !
And there you see the weak reply . They aren’t bothered that they lose loyal customers . Beggars belief
20 juillet 2026
Avis spontané
Réponse de Elephant
Hello, Thank you for taking the time to leave your feedback. We're sorry to hear you were disappointed with your renewal price, but we're pleased you were able to find cover that suited your needs. We'll ensure your comments are passed on to the relevant team.
Thanks,
Kate.
One of the best insurance company
One of the best insurance company. Very easy and quick cover provided. Accept NCB upto 3 years. I will definitely recommend.
1 juillet 2026
Easy to set up no hassle and price was…
Easy to set up no hassle and price was reasonable unlike some of these insurance companies trying to rip you off
7 juillet 2026
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