Ember Inns Avis 

Bury St Edmunds branch.
In the past, this has been ideal. Two family gatherings in the last fortnight have been badly spoiled by extremely slow service (nice waiting staff though). We had so long to wait each time that we had no time for desserts or coffee. All previous meals there were served rapidly and the food was better cooked and more plentiful. I know we are all feeling the pinch, but there was no excuse for my fish meal to be served cold on both occasions and completely overcooked and dried up on the first occasion. I was refunded for my meal, but precious time with my family was ruined. Each of us said that they were disappointed with the food, and it has always been such a good standard.

Excellent food and excellent service. I was served by Louann who was friendly and made sure we had everything we needed. Will definitely be back!

We were not told that we had to order and pay for our food at the bar beforehand which we didn't like. We are 4 older people and we thought it was a letdown. We had already sat there for 10 minutes before we realized. Also, table staff were in a trance; not having any idea what they were supposed to be doing; unhelpful When we ordered our food we were told that certain things were no longer on the menu even though there was no prior notice. Food when it came was tasteless. Pub lacked atmosphere despite it being a Sunday lunchtime and was half empty. The chairs and decor were very good but we won't be coming back to Three Hammers Mill Hill! Very disappointed!

I booked a room at the Punch Bowl in Nottingham for a private function to gather children, grandchildren and great grandchildren for my 86 year old mum. What I didn’t anticipate was that the function room was now upstairs and my mum couldn’t get up there. I have to say that Stephanie was fantastic. Realising the situation, Stephanie soon made room downstairs for my family to gather. Genuinely worth her weight in gold and made the day go to plan, nothing was to much trouble. I manage a team of 140 and to have one Stephanie in that team would be amazing. You are lucky to have such a conscientious and dedicated member of the team.

Lovey Pub/restaurant with exceptional staff and management, one of the best ember inns.

This an overall complaint/observation regarding The Essex Arms, Langley Way, Watford. I have been a customer of this pub for about 17 years and I have been reasonably happy with the general service. However for the past year, since the permanent manager left it has gone considerably downhill. There have been numerous, what I have been told are ‘General Managers’ who may stay for a short time and then disappear, so no continuity. The beer has often run out, it appears the ordering techniques of some of the GM’s is not up to scratch. The food is ok, I have arranged numerous evenings for 12 people at a time. The staff have always been helpful and attentive so no complaint there. The pub is never anywhere near full. I visited yesterday and ther was only one ale available and I was assured by the GM that would be rectified today (Bank Holiday!). I visited to day and the ale situation was exactly the same plus no food because the kitchen was closed!!!

Lived in the area for 35 years, drove past loads of times but this time for my birthday (67th) booked a table together with the wife.
Absolutely great, friendly and helpful service from the bar staff as I'm a little old now for this QR Code ordering from the table.
I have only one regret and that is not visiting here for the length of time I've lived here. Best pub restaurant by far!

Ordered a takeaway that was delayed time and time again
Finally arrived 45 minutes late and was stone cold/ portion sizes had no resemblance whatsoever to what is advertised in the misleading photographs/ Based on the size of our order the hugely overpriced meals would of been more suited to a minor under 12 years old/ Strongly suggest If you are struggling to cope with the orders you accept, then concentrate on quality over greed and protect your reputation/ also it would serve you well to acknowledge astonishingly long delays and offer an apology first before a future discount or even better a small reimbursement for your appalling, blase, lack of concern for paying customers/ unprofessional and unacceptable on every single level/ do better or expect more awful reviews like this

We had a family meal here today. The food was delicious and the service was excellent. Maria looked after us very well and was helpful and friendly The Red Lion Knowle

Food was good and staff were great but as a chain they offer almost no gluten free options so no choice. It really isn't so difficult to make chips gluten free,mash with everything is not great.even the brownie which is normally gf as standard at most restaurants wasn't an option.

27th June 25 had booked a table for 4 people for 1300 at The Crown In Shirley, Croydon
The bar man was on his first day and could not find our booking (Table 24) but this was resolved by a colleague. We went to our table and was not aware that the orders were taken using code on the table. Hence why we never saw a waiter. We then went to the bar to order our food. There was to my knowledge only one other table having food. The wine arrived but it was not opened or given the opportunity to try it. The wait for the food was over 40 min. When the starters arrived they were just ok. The main meals eventually arrived. I had selected a trio of fish. When it arrived, everything was deep fried so much so that you could not recognise a particular piece of fish. All you could taste was fried batter.I complained to or waitress and asked if she would inform the chef. She returned and said she had told the chef, but he was not concerned. I left my dinner. The only item of food that was reasonable were the garden peas. My colleague left most of his. On paying the bill i complained to the manager who did take the cost of the two dinners off the bill and apologised. The staff seem unsure of their role, lacked enthusiasm and any concern for the customer. The food was well below standard and should not have been served. The service was poor and slow. I shall not be returning. Four very unhappy customers.
You have a long way to go to make this work

Had a meal at The Ship Inn Rainhill last night.
Food was lovely and hot, all 3 of us had Haddock and chips which came with mushy peas and tartare sauce and a side of bread and butter.
Place was clean and staff friendly.
Finished with coffee which was also hot as sometime when you get a latte it’s only warm.
Would go again as had a lovely catch up too without being rushed.

Shocking visit they ruined our anniversary meal , put on a table next to a massive pillar next to a rowdy bunch of work men , I'm ok with the workman there having a good time , but don't put a table in that area when's there's plenty of quiet space away from the bar area brown cow at whitkirk table 13

Rising Sun Sheffield hosted by Pat and Vickey, excellent Sunday lunch and made very welcome.

Orderd 2 meals on Sunday had many very good meals at this pub don't know what happend this day, but meals were not up to much nor service pub wasn't that busy. Orderd a sweet but gave up waiting and left without it.

We visited The Bowling Green last night. It was very busy but despite this, Matt behind the bar, was very polite and always served us with a smile. We ordered food and Emily was very efficient and friendly. The band Monkey Business were playing and they were fantastic too. Overall we had a wonderful evening with a superb atmosphere. Will definitely visit again.

I love the food, welcoming atmosphere by the staff at the Frogs Hole Farm in Crawley. Vania the landlady does a great job, along with Cherise and Shannon. Very good service. Definitely recommend .

Technically Ember Inns shouldn't be grouped together on Trustpilot, as you're reviewing an entire chain, despite each site being individually run and managed by their leadership team.
As for my local, The Duck in the Pond in Harrow, it is a top pub.
James and his team have really brought the pub on leaps and bounds. It's family friendly, has great entertainment, ultra friendly staff, and the food is great.
The team are always really accommodating and it's great for going with friends, your partner, or your family.

The worst pub chain in the world bar none . Awful staff . Management who couldn’t care less . Filthy pubs . Just awful . Find a Wetherspoons if you can . Ember / Vintage inns are the dregs of the industry !

Red wine lasagne was nice salad was good not happy with the flatbread prefer the garlic bread