Ember Inns Avis 

BEAUTIFUL FOOD, GRAVY OUTSTANDING, MORE CARE PACKING REQUIRED, PUT COLD ITEMS SEPARATE FROM HOT ITEMS NOT ON TOP OF THE HOT FOOD!

This is the 2nd & LAST time I've experienced poor service, waiting time & quality of food. It took 49mins from ordering to receive our food. The lasagne was burnt to + bottom, the bass was not appetising small quantiy, the steak pie filling was hard along with the pastry. Our conclusion was the meals had been sitting under heat lamps for longer than necessary. Minimal staff, although the guy with the blonde ponytail seemed to be the only staff with pace.
I have now unistalled the app & in future we will bypas for The Nottingham Knight!!

Ember Inns Duke of Wellington. Durham.
Spent another lovely afternoon at the Duke of Wellington Durham.
Excellent customer service.Warm and friendly atmosphere ,whatever time of day we visit.Good food and value for money.Shout out to Diane for her excellent customer service.

We had a take out meal from the Foley Arms, Pedmore on 15th March. Sirloin steak at just over £16 was very poor, majority grissle and fat. Very disappointed, if we had been dining in we would have asked for a replacement.

Ordered a steak meal at the Cardiff Deri inn- it was totally,totally disgusting! Spent over16.00. received what reassembled a small steak thrown into a cardboard box with some undercooked chips. The meal was stone cold. I ordered the meal online and had to call the unhelpful pub twice before it was eventually delivered- very late,very cold and uneadable. Totally disgusting. I've taken photos to back up the state of the food delivered. Would never use again,or recommend

Ship Ashore Milton Keynes - Turned up at 12.15 for lunch to be told chefs are all having lunch so there will be a wait of 30 minutes. 60 minutes later our lunch arrived but all wrong barring one order. Absolute jokers!

The Fieldhouse - Solihull
Probably one of the most disgusting meals I have had in a long time.
I ordered sirloin steak at £18.50. The serrated steak knife would not cut the meat so chewing it was virtually impossible. My friend ordered the same and her's wasn't quite as bad but we both left at least half of the meat. The dish came with a grilled flat mushroom. I put one piece in my mouth and had to spit it out. It tasted like TCP. I don't know whether it had been cooked on a rancid grill but it was truly awful.
The onion rings were not rings - they were small straight pieces that looked as if they had been scooped up out of the bottom of the fryer as they were super greasy.
The best thing was the grilled tomato.
We complained to the waitress who said sorry!

This if for the wheatsheaf in Grimsby …… Went here for For a colleagues leaving do they wanted to do a pub quiz so called the pub and they confirmed it is on Thursday… 2 colleagues travelled from Scunthorpe for this , we arrive, sit down at 6.45 and order food, only for a very abrupt lady to say the kitchen is closed. So I accompany her to the till for a refund only for her to say to a colleague , can you tell the kitchen to ignore this order… so the kitchen is not closed then???? So refunded food and I said we will still get the drinks then?? Yes she tells me…. 8 mins later another person comes to say did you still want the drinks??? I said yes as here for the quiz , the staff member (much nicer than the previous one ) said oh the quiz is not on now… so back to the till for these to be refunded and throughout this not a single apology. On the way out people over heard us talking about the quiz not being on which was a surprise to them too…
This is not how to run a business let alone a hospitality business not good at all!!!!

Great customer care from Casey at The California in Sutton. Thanks for going the extra mile to accommodate us and our grandchildren for Sunday lunch

The Crown Wickham Road Shirley Croydon
Not been here for about 5 years because of bad service . .Went tonight with a friend for a drink and a meal . .First drink ok . . .Go back to the bar to order food and drinks . .Wait and wait as customers build up . .Extra staff member appears way too late . .We cut our losses and go elsewhere to eat and drink where service is spot on . .Nothings changed at The Crown then . .

I Love my local Ember Inn. Great staff in a lovely clean pub restaurant environment, in a lovely area.
Well it looks that way but I just hope the kitchen and bar staff have better toilets than their customers have to use.
Were Ember Inns has to take a lesson from Wetherspoons is the toilets. You must by law provide hot water at least, so people can wash their hands, with soap and a dryer blowing warm air would also be a bonus. We should have learned lessons from the covid time. You need to encourage hand washing not discourage people worried about legionnaires disease if this water is standing in a no longer heated tank.
As for the rest of the fittings, they are shamed by Wetherspoons. Would you suffer this at home.
This Ember Inn has been like this for the last couple of years that I know of so it's not a temporary maintenance issue. I have turned all the sink taps on and waited for any heat.
What a shame there is such contrast in this lovely building.

They are very poor
They entertain a very rough crowd
They employ arrogant, bullying low level staff
Keep away at all costs
Their food is rubbish and their prices are high

Ember inn Maghull.
Hare and hounds.
We had 60th celebration on Monday 24th February for my brother and ordered gold buffet.
Lot people never turned up but what a beautiful spread they put on great variety food some hot, could not fault it and service they provided was excellent.
We had great day and wer provided with small box to take any food away.
Must say I would recommend and if I have no hesitation in booking there again for party.
All so the main menu food is all so very nice.
Many thanks to hare and hounds Maghull.

We visited the Nut and squirrel in Westcroft, Milton Keynes, yesterday for a family meal, The food was truly delicious, the service and price point, spot on, could not fault, will definitely be revisiting. Big thanks to the team for making us feel so welcome.

Not bad for price at midweek lunch. Service with a smile.
Our local, so very handy. Special deals a great plus.

We had a fabulous meal at The Sandringham on Thursday evening. Top quality food served piping hot.
A big shout out to Paul, the duty manager and Tracey in the kitchen

We visited The Crown, Shirley for lunch. Plenty of space, light and airy.
Sadly, the quality of the food was poor. Could not taste the mushroom inside the batter, the batter being thick and leathery. Chips were hard and cold. Burger of cheap quality.
Side salad was a couple of lettuce leaves, with tomato. No dressing available.
Shepherd's pie was heavy and claggy. We will not return.

Great night at the olton tavern on Saturday 18 to celebrate mt brothers 70 birthday drinks was flowing an food was great empty plates all round well done to team olton tavern Solihull 22 is a lot to look after in one sitting but you all smashed it xx

I wanted to let you know that I’ve left a positive review on Trustpilot, as I believe in sharing good feedback where possible. However, I also feel it’s important to make you aware of the disappointing experience we had at the Ember Inn Edenthorpe last night.

We visited for my sister’s birthday and booked for 6:30 PM, ordering from the three-course evening menu. Unfortunately:
   •   Our starters only arrived around 7:45 PM after we had to ask twice.
   •   The main courses came at 8:15 PM, and the quality was poor.
   •   When the desserts eventually arrived, I couldn’t eat mine.

To make matters worse, a couple with a baby at a nearby table didn’t receive their order at all and left without eating. Throughout the evening, there was little sign of concern or an apology from the staff, which added to the frustration.

I hope you’ll take this feedback into account to improve future experiences for your customers.

Kind regards,
Sandra

Ember Inns - The Crabtree 2 Leverstock Green 4th January 1915hrs. Table 49
A Haddock and Chips at £13.29 was awful. The piece of fish was all batter and looked like a bit of old roap dumped on the plate. We requested and received a full refund from staff who tried very hard to apologise and we were offered an alternative meal, but not sure whether this was to be free. We declined. There were 8 of us and the other meals were just Ok but not of the quality expected for the prices paid. I do not think we will be going back there.