Ember Inns Avis 

Is it only me or do others suffer the
sh ite service and food from this chain.
Too many complaints to list, please eat elsewhere, they are poor

We had our work Xmas meal at the green st green branch and we were all thoroughly underwhelmed. When our Xmas dinner finally arrived half of the plates were cold and had to be warmed again. We waited a very long time for this so I assume they were left on a hot plate. The warm desserts were cold too so they were just left. Really cannot recommend this restaurant st all

I would like to thank Gayle for the way my wife and her friends were looked after on a recent visit to the Black Bull . The serve was excellent and the food to a high standard. Thank you for making a group of ladies day

Black Horse Sudbury Harrow
Main meal :Greasy burnt with too much salt.
Dessert: uncooked and soggy disgusting mess.
One word GHASTLY.

The staff of The Dog, Hagley Road, Smethwick are so welcoming and friendly. The food was great. I took my daughter and granddaughter this time and they really enjoyed the experience. I will definitely be going again. Wonderful atmosphere in a lovely pub.

We had a Christmas meal this evening for 9 of us. The table looked lovely with crackers, table clothes and festive ornaments. Some had two courses whilst others had three. The meals were well presented and tasted lovely. There was plenty of choice on the festive menu. We were looked after by a lovely lady who juggled serving drinksa nd serving our mesls. Thank you for a lovely evening.

Terrible meal at the deri inn
Sent an email
Very poor response

Wanted a nice meal for our special anniversary,looked at all the local restaurants but decided on Fairfield Arms as we have been here before on lots of family celebrations
Looked at the website and headed there
Selected our choice from the menu and headed to the bar at 6.45 to be told the food had ended
Aired our dissapointment to the lady collecting the menus and 8.30pm to be told they sold all the vegetables at 6.00pm
Why are the menus still on display can I ask
Thankyou

The optimist tavern
Freezing in the pub, people trying to eat their dinners in their coats , when I asked the manager if we could close doors, abruptly told no due to smell in pub! Prefer to be warm

Great service from Sue

Beaufort Arms - Stoke Gifford (14th November 14:53). Staff were ‘not allowed’ to turn the music (which was stuck on a 3 second loop) down or off. Absolute disgrace!!!! You lost a sale of 4 lunches and a second round of drinks!!!! Music far too loud!! What is wrong with management to allow this. Please sort it out as we’ve now gone elsewhere!

In October my wife and I went to our local (the Greatfield in Cheltenham) to book Christmas lunch for us both for early December. The gentleman who dealt with this thinks he booked it but wouldn't take a deposit as he wasn't sure. He said we will be phoned to confirm.
After a few days we called them as no contact had been made, to be told the manager was not available and would call us back.
It is now 11/11 and nothing.
We have done all the contacting and still don't know if we are booked. Sick of this service

So we both had a Rib of beef Sunday lunch meal. It was brilliant. Very tasty and filling. It was at the Gate Northwood Middlesex.

We saw Ember Inns Sunday lunch offer of £10.49 for two courses.

We rang to confirm as it seemed too good to be true. Charlie confirmed it and it was Sunday roast plus other dishes.We booked it and arrived in half an hour.

We asked to see the Sunday lunch menu on the table. Non had it so we asked the staff.They confirmed it was still available. We ordered and I was still not convinced.

When we paid the TAB it was normal price. We did not have dessert as they misled us and we were full from the mains. In fact the £10.49 two courses was £2.50 on selected desserts when you pay full price £14.99,for the mains in our case. Some mains more, some less. If that is not misleading I don't know what is.

The manager was not interested in reducing the bill.Ember Inns area manager does not seem to want to deal with it!

So, I have informed Google that it's not correct. It is still there today!

It's not the money so much but the arrogance and outright misleading information that they have used and still do!

Reviews are intended to help solve problems as well as criticise.
My review of the Stone Trough had me a 77 year old being threatened by a young tall fit male member of the staff.

Management of Ember Inns (part of the Mitchells and Butlers group where we would eat on average every week with from 2 to 10 guests since year2000)
(Not all at the same restaurant)
They. Advise me , that as my review included several staff , And for my families own safety , it would be unwise to use the restaurant , for our own safety.
They added, we, were not being banned
It had been a bad day.
My friend with asperges syndrome had just committed suicide.
My health has many issues.
There were problems will the bill.
A child was disturbing my dining experience.
The manager (in my opinion the best they have had over the last 10 years) was not in that day.

We had the ONLY ONE OFFER CAN BE APPLIED trap.
We had the 25% of offer.
My granddaughter now a 12 year old young lady didn't need the children's burger, we had a 25% off.
I asked for a burger for her , expecting adults as we had a 25% offer as well, but since the past we had regularly requested children's, (she was going to big girls school)
. But this to me is what made the computer system reject our 25% off, as my bill shows children burger entered not adults.. However it seemed it was easier to claim we did not have that voucher which I still have proof is wrong
The next day we had gone in to show the voucher we had tried to use.
However , I had commented that a child was running around , lots of noise part of a staff members family.
It seems the staff encouraged her, she was happy, I wasn't to know she had Autism, but this was to me irrelevant anyway.
They were sat centre of the restaurant and she was having a great time.
My grandson is in the Autism scale. We have always worked hard to ensure when eating out that he did not disrupt the enjoyment of customers who had gone for a peaceful meal experience.
These offers cause hard work for staff and delays to customers.
I had got an android phone to replace my iPhone and the Ember Inns App I had not got working , so we were using my wife's iPhone and app and offer.
However, we are advised by Embers Inn management to not eat there , and I seem to be getting more adverts saying we are missing out on their deals they are offering
I apologise if the staff thought the review was against them.
But to threaten a customer, and even though the acting manager had moved us away from the majority of customers , and he stepped in front of the staff member who marching across, to ensure he did not cause actual violence. Many customers at nearby tables were turning and seeing the commotion while I and the acting manager had been discussing quietly and civilised manner and we showing our voucher.
I am saddened that as a regular customer for so many years we had to find what has turned out to be a much better local restaurant where most of the staff greet us by name and welcome our custom. And we spend a very similar size bill.

North Star Worthing. My wife and friend ordered chicken & leek pie at lunchtime - the chicken was non-existent and vegetables under cooked. I had sausage and mash -the sausages were really nice BUT were served with the bowl half full with gravy so the mash was a soggy mess.

Sent feedback to customer services highlighting an issue in my local outlet.
Received an obvious copy/ paste, impersonal reply with absolutely no punctuation refering to a different outlet
The incompetence of this company seems to start with head office ( which according to the contact details under the "about Ember Inns" blurb are based in America ??) and filters down through the outlets.

Regards The Crown, Birkdale. Called in last night for a beer and a chat with my son, who flies home today. He had a pint of Madri, it tasted of the chemicals used for line cleaning (he has done this so knows the procedure). This made him violently ill. This ruined the whole evening as we had to cut it short.

Happy friendly staff. Exceptional service. Great value food. Lovely venue. Enjoyable relaxed 3 course lunch. Pauline and Bertie were a lovely team.

Food if you can call it that was grotesque, I would feed it to the stray foxes!!!!!
Service grim rude pathetic!!!!
Clientel, rude, crass, classless!!!!

Went to the woodpecker Waterlooville Hampshire ,staff ok but food is dreadful steak inedible and cold I sent a long message to Ember inns but I didn't even get a proper answer just a churned out generated message ,such arrogance they don't even care ,how can you improve your performance with that attitude .