Ember & Kate Avis 

DO NOT BUY FROM HERE. It's a scam. I should have done due diligence on this entity before ordering but the images got me. The items are not like the pictures whatsoever and the refund/return policy is for the company to walk away with your funds. The return shipping is set for a warehouse in China, so it will not be cheap. They have minimal internet footprint, so please do your due diligence before ordering (wish I had).

The listing says “one plastic bottle” because everything is 100% polyester. The toos listed as cotton & linen- NOPE! They are 100% polyester! Misrepresented intentionally. The items you will receive are nothing like the product pictured. This was an expensive lesson about online boutique shopping.

I ordered the Rainbow sweatshirt and the shipping took forever. When it finally arrived it looked nothing like the picture! It was a $5 tshirt at best with crappy graphics. It is $20 to return, I paid $56 and I would need to fill out a customs form! I wish I would have checked reviews. Of course they don’t all own any reviews on their website. What a waste of money and time. I would NEVER order from them again.

I ordered two women’s tops. It took 18 days for them to be delivered. They are nothing like the pictures. It is exactly what you would expect to get from Temu. I thought I did my research on this company, but I obviously missed some things warning you’re taking your chances earning from them each top I ordered was $44 and they are junk.

Looking for a dress to wear as a wedding guest and I don’t trust online sizing, so I ordered 3 sizes of the same dress. The dress FINALLY arrives from China and it looks nothing like the picture in the ad, NOTHING. I request instructions on returning the dresses and free a few days the response is they’ll give me 15% of my purchase price and I can keep the dresses (nope) or I can pay for shipping back to China and they say I’ll get a 100% refund. Ouch! I’m going to try shipping the dresses back and hope for the best.

I purchased a pair of Ellie Flat Buckle Loafers from Ember & Kate for my wife and was very disappointed when they arrived. The shoes were of much lower quality than I expected based on their online presentation.

After deciding to return them, I contacted customer service and was informed that I would need to ship the shoes back to China at my own expense in order to receive a refund. This requirement was not apparent to me at the time of purchase and would make the return process costly and inconvenient.

Instead of providing a straightforward return option, the company offered me a 15% refund if I agreed to keep the shoes.

I recommend that prospective customers carefully review Ember & Kate's return policy before placing an order, particularly if there is any chance they may need to return an item.