Emma Hardie Avis 

I have sent three or four emails with no response to Emma Hardie
One they had promised to send me the plastic spatula that they stopped putting it in the package on the Moringa Cleansing Balm.
They informed me if I placed my order they would send me the plastic spatula. When I opened my Moringa Cleansing Balm, it is faulty has little pearls of grit. I have reported this with no response.
I have been using this product and I have lost confidence in this companies customer service.
Lady Jeanna Aaron

I recently bought the cleansing balm and the daily moisturiser. This is by far my most favourite skin care brand. After the cleansing balm my skin is left ultra clean and soft and shiny. I’m truly amazed !

I am writing a review as all the negative ones seem to be 22/23 and very few for 24/25. I am new to EH and have to admit am impressed so far. Delivery was great and am enjoying the product. I had never heard of EH but saw them on the M&S site and as Prai, my go to product, was out of stock decided to try EH. So far so good. The products are not cheap and whether or not the sale prices are competitive I am not sure, but it seems to be standard company policy to maybe inflate prices prior to sale it used to be the 28 day rule. All that said I will probably continue to purchase EH

Vitamin C face mask is a game changer

I’ve used the EH Protect & Prime and its a stand out product I absolutely love it and a little goes a long way. I’ve used a couple of other products - a clay mask and a plumping mist and both are wonderful but the P&P is my fave. I’d use everything Emma Hardie if I had the budget! Surprised by the poor reviews on here though.

I have tried to contact Emma Hardie to no avail. Not only by email but by telephone. The number given for customer service doesn’t appear to exist. I ordered £92.00 of gifts and fear they will be delivered too late, that is if they have even been dispatched. I am very disappointed to say the least. I’m tempted to as M&S to see if they have a contact tel no. Helen Stacey

Hello,
Order #6576

I placed my order a month ago, when there was a 15 year discount on many items - including the two items I ordered.

When looking at your website today, I am extremely disappointed to see that the 'sale' price I paid for the Midas Edit kit is actually the full price of the kit on the website. This shows what I paid for 'sale' price was actually an inflated price original price, to make the customer believe they were recieving a good and fair deal.

I am genuinely so disappointed, I believed Emma Hardie to be a reputable brand and noticing this is really disheartening and feels as if you were not honest with the 15 year sale.

I am sure you hold a history of the % reduction which was placed on this item to get it to £24 in the 'sale'. This information is helpfully not displayed on my order confirmation.

Please either fully refund this item, or refund the original sale % which was shown for the inflated price, so that I am actually getting an honest transaction from you

I did not quite get the products I ordered, To my email with a request to correct the order I got a reply that I would get a resend and that I did not even have to return what they did send me before. The very next day I got a special delivery with all the correct products. I am pleasantly surprised with the customer service. Emma Hardie deserves a much higher rating!

My cleansing balm arrived full of little black bits and with a lid that didn’t quite fit the jar. They told me they would send me a replacement. After a few weeks no replacement had arrived so I chased it up, I was told for some strange reason it had been sent back to them and they would send it again with a different courier, UPS. Seems like UPS can’t get it to me either seeing as weeks later my replacement still hasn’t turned up. This company is full of BS and I will never buy from them again.

Absolutely love my Emma Hardie cleansing balm and facial oil, would highly recommend their products! Unfortunately my bottle of facial oil is half full and the lid will not come off. So frustrating, it’s an expensive product, it is not stuck on the thread, it just keeps going round and round

I recently bought an Emma Hardie product from M&S online but after using it for a couple of weeks I noticed that the cream was separating. I contacted the manufacturer Emma Hardie directly by e-mail and sent them a picture. They replied within a few hours, sent me a replacement and a couple of free products plus a pre-paid return label for the faulty product. My experience with Emma Hardie' s customer service has been above and beyond expectations.

There seems to be a common theme running through these latest reviews. My wife has used EH products for several years, usually though she has ordered through Amazon but even then the delivery times were never as stated.

In this instance, we placed an order direct with EH on 28th November.

As nothing had been received by 13th January I emailed them.

We received a reply from EH five days later, followed a few weeks afterwards when part of the order arrived.

As of today, my wife is still awaiting the remainder of her order and EH have stopped responding to emails.

I've placed an order on Jan 3rd and got a shipping email quite shortly after. But I've never received my order. According to the tracking link, there wasn't anything shipped too. I've sent several emails but don't get any replies. After a while I got 1 email that they will check and get back to me soon. They never did, and I've emailed them many times again but never got an email back. I've contacted my credit card provider a month after I placed my order and I've got my money back through my credit card company. This is the worst webshop experience I've ever had and I will not buy from Emma Hardie again. In fact, I decided not to use Emma Hardie ever again (normally I buy from a retailer). But when they treat their customers like that, I will definitely not return. Stay away!

Terrible customer service and seems I am not alone. Ordered as a gift on their 5-7 day delivery. No sign or contact after 9 working days. Emailed and no response. Just called customer service to be told the item I ordered had a glitch on website and they took too many orders on it so can't now be fulfilled. No-one had contacted me to let me know. Have asked for full refund and won't be ordering again. Disappointing especially as missed the birthday I was gifting it for.

I ordered some items on 29.12.22, I’m still yet to receive them. I have called, emailed, contacted on FB messenger and Instagram all of which have been completely ignored! I have used their products for years, so it’s upsetting that they have no respect for their customers. I will now contact trading standards for advice. please avoid ordering from them. I wish I had read these reviews before I did.

I ordered one month ago some sets and still didnt received,they send me email that they send order but when i check dhl they stil didnt receive order from november 3!

I'm so surprised about the existing poor reviews for Emma Hardie. After having such a recent positive experience I've actively visited Trustpilot to write a review.

Firstly, Emma Hardie products are lovely. Expensive but luxurious and do the job! I've been using the cleansing balm and facial oil for a good few years now.

My most recent bottle had an issue with the stopper and I couldn't easily open the lid. I contacted the team at EH to see if they could recommend any fixes for this. Within the week I had received a replacement bottle of oil plus some lovely new goodies to try.

Can't rate their products and customer service highly enough!

Reported to Trading Standards just now.

Avoid this company, their products do not work and they do not respond to queries or employ staff who are able to deal with them at all.

Weirdly, I came to update my original review around how long it was taking (gave 2 stars with the benefit of the doubt). The review has mysteriously vanished although I have proof of originally posting…

So, let presume that covid and over ordering was tricky. I appreciate that. No harm done. However, I was promised a free gift as a sorry and compensation for the huge delay. This did not arrive. I also was delivered the face oil open, which had then leaked partially into the he packaging. I promptly sent what was then my second email. I have yet to receive a response a month later. The oil was a gift that I have since had to replace.

The communication has been non-existent. I give up expecting any sort of reply or compensation and have just had to accept that my money has gone with no replacement, apology or even acceptance. Needless to say, I will no be repurchasing.

follow up to my first assessment: until now, more than a month, no reaction from the company. I did not receive the ordered items!
be careful, unserious homepage!