Empress Mimi Avis 

Mia was so helpful when I asked a question about my parcel.

Jezza was an absolute gem!

I had a last minute change to the order that somehow she was able to pull off! That sort of customer service is unheard of these days. There was no reason for her to go the extra mile to pull the strings she did - and I am so grateful.

The extra mile was also demonstrated in the personalization of my purchase, the little bag it came in, the card that gives the story and lore behind the piece - just darling! I got the Madame X and the detailing is stunning.

My only complaint is that the cup is a little too big for me. I’m usually a small, and was afraid the XS would be too tight on the band. The S band size is perfect, but there is a little extra lace for those of us with the bitty titties. However, the piece is still gorgeous and I don’t mind if I don’t perfectly fill it out.

Otherwise ~ *chefs kiss*

Jezza has been incredibly helpful ... and patient .. assisting me with my purchasing enquires. Excellent support throughout. Thank you

Wonderful service. Friendly and expedient!

Also beautiful lingerie!

Jezza was patient, kind and always helpful! I truly feel as though she cares about my inquiries and goes above and beyond to make things right, with quick and detailed replies. Thanks so much Jezza, you're the best!💖

Also, as a not-so-side note...
Empress Mimi in general is AMAZING! The items I have received have all exceeded expectations. Quality, inclusive sizing and just absolutely gorgeous! I've felt my divin feminine energy every time I've worn my Empress Mimi lingerie, and I am always so excited to get my new subscription box. 10 out of 10 recommend!

Their stuff is absolutely beautiful!
I'm often cautious with lingerie because sometimes the lace and other fabrics can be harsh since I have sensitive skin but their stuff is always nice and soft against me.
I get the Queen subscription and it always makes my day when I see it has arrived.
When I have a little extra to spend I pick up a few extra pieces, and since they often have sales I can get something stunning in my budget.
They are also quick to answer me if I need help with something and are the nicest people to talk to.

Jezza went over and above in following up on my customer care issue. Even when the mistake was not the company’s fault she offered to make it right.
I really appreciated this!

Jezza was amazing and super helpful. She answered quickly and the customer service was excellent. Will continue to purchase from this brand.

Love this company! The product is immaculate, the client service is seamless, and theirs are the only marketing emails that I actually enjoy. Lol. Thank you for being awesome!!

You get what you pay for. The prices are high, but not unreasonable. I spend on a box about the same that I would spend on a set from Victoria’s Secret, except from Empress Mimi the quality is better and it’s ethically sourced. It makes me really happy to have pieces made from nice lace, chiffon, and beautiful high-quality materials, and to know that they were made with love makes a difference. There are options for pricing, so you don’t have to get the really expensive box (but you’ll want to, trust me). They always arrive on time. I got at least 10 subscription boxes and received a unique set each time (I was worried I’d get the same thing twice, but that never happened). The few times I have had to contact customer service, I have been helped by the lovely Jezza who resolved all of my concerns like magic!!

My subscription is on pause right now because my lingerie drawer is now full, but I think it’s getting close to time to start swapping some pieces out for new ones… ;)

Very helpful customer service, answered all of my questions!

as always, Jezza was super helpful and polite. a pleasure to deal with.

Jezza was really helpful in answering my questions and getting my subscription cancelled! I was pleased with how responsive and quick the customer service was.

Jezza was so helpful and really went above and beyond looking into my issue and working to make it right. The response was faster than I expected too!

Jezza went above and beyond to help me when I was sent the wrong size of an item in my order, was really kind and managed to get everything sorted for me. Thank you so much to Jezza!

I was having issues logging in and Jezza was extremely helpful and patient. We were going back and forth for a few days and eventually got the issue resolved.

Other than that, the lingerie itself is beautiful.

I decided to try one of the subscription boxes, as it seemed like such a great deal and I also like the flexibility of being able to stop/start when you like. I like that there was an online form to fill in to give an idea of what styles in general you prefer, and an opportunity to select which of their current designs you definitely were interested in and which you had no interest in trying. I hope this means I will not be sent ones in the future I selected that I didn't like but of course I will have to wait and see.
The first box arrived and the quality is fantastic I was pleased to see. A design I had selected that I wished to try. Lovely material and it feels expensive, with decent amount of stretch (which to me is an important factor in how comfortable it will be) however the size I had selected (based on their sizing charts) was too large. Not just, oh its a little big but it'll work, but full on it's so big for me the pants are hardly staying up. I have had a back and forth email exchange with a member of customer services (Jezza) who has been responsive and given helpful replies and I cannot fault her at all. It does amuse me that by my measurements I am indeed put as the size I ordered but it was so off. I have sent the items back to exchange for a different size and am yet to get new ones so I cannot say much more than that.
I will note that given that the sizes they do are in s/m/l etc and not in measured standard sizes, and it is an online store, I think that it feels a little unfair that returns are not free. But I also can see that is more likely an expectation from experience with larger companies and understandable from the view point of it being a smaller business.
I think the designs are interesting and different to the standard, these are definitely, to me, for fun for I cannot see the designs offering proper support to larger cup sizes. But of course I am open to the possibility I could be proved wrong with whatever they send me in the subscription boxes. I would also like to see more diversity in models in terms of body types and sizes on the website as I do feel that for one offering to larger body sizes and cup sizes that it could do with more images that weren't of smaller cup sized and slim women. It can be difficult to picture how something will look on you when the image given is the complete opposite of what you look like!

Helpful staff. Comfy sexy products

The customer service is so helpful, they answer really quickly and are always trying to finde the best solution for a problem. Very good!

Really great costumer service. Quality is flawless. I recommend.

I ordered several sets as part of the Christmas sale and had some trouble figuring out the right sizing/styles that worked for my body shape. The one set that fit well, though, I loved, so when I got a great special off the mailing list (definitely sign up for the mailing list!) I reached out to customer service. Jezza was fantastic at responding quickly and helping me to sort out my size. She took great care in making my whole experience flow smoothly... and now I have four more sets on the way with a FREE replacement bra for the one that I ordered that didn't quite fit!

I have rarely encountered such thoughtful customer service.