It would have been 5 stars, as the evaluator arrived on time and did his job prudently, but the accounting office decided to double charge me, and not saying anything until I found out from my credit... Voir plus
L'entreprise a répondu
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
Efficient service. Got to me quickly, with good communication. Got the job done front to back in a few days. The inspector was very personable. Highly recommend.
L'entreprise a répondu
The service we received was brilliant. The estate agent quoted me much more for the same service, I put my details in on line and was contacted straight away by phone and offered a date the following... Voir plus
L'entreprise a répondu
Was v straightforward to organise. We thought it reasonably priced. We did get 'chased' a bit before going ahead but couldn't move any quicker than we did. Ryan was quickly in touch but there didn't... Voir plus
L'entreprise a répondu
À propos de l'entreprise
À propos de energyperformancecertificates.co.uk
Écrit par l'entreprise
energyperformancecertificates.co.uk is an Eco Approach and PropCert company, specialising in a range of property certificates and services including;
-
> Solar
> Air Source Heat Pumps
> EPCs
> EICRs
> Gas Safety Certificates
> New Build Services + more
Coordonnées de contact
182a High Street, BR3 1EW, Beckenham, Royaume-Uni
- 0203 397 8220
- support@energyperformancecertificates.co.uk
- www.energyperformancecertificates.co.uk
4,4
Excellent
28 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 98 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
I had a very good experience
I had a very good experience, the service was efficient and I received my EPC on the same day of the assessment.
22 septembre 2026
Réponse de energyperformancecertificates.co.uk
Thank you for your 5-star review! ⭐ We’re really pleased to hear that you had a great experience and found the service efficient.
It’s fantastic to hear that you received your EPC on the same day as the assessment too. Thank you for taking the time to leave us your feedback — we really appreciate it!
If there is anything else we can do, please email info@propcert.co.uk.
Kind regards,
Hayley
Customer Service Manager
Réponse de energyperformancecertificates.co.uk
Thank you for your 5-star review! ⭐ We’re really pleased to hear that you found our service efficient and reliable.
We really appreciate you taking the time to leave us such lovely feedback — thank you for choosing us!
If there is anything else we can do, please email info@propcert.co.uk.
Kind regards,
Hayley
Customer Service Manager
Totally organised company
Totally organised company, arrived on time and certificate provided within a few hours. Perfect. Competitive too
22 septembre 2026
Réponse de energyperformancecertificates.co.uk
Thank you so much for your fantastic 5-star review! ⭐ We’re really pleased to hear everything was organised smoothly, the appointment ran on time, and you received your certificate within just a few hours. It’s also great to know you found our pricing competitive.
We really appreciate your feedback and hope we can help you again in the future.
If there is anything else we can do, please email info@propcert.co.uk.
Hayley
Customer Service Manager
Person turned up as planned and…
Person turned up as planned and explained the process and values of the certificates t
22 septembre 2026
Réponse de energyperformancecertificates.co.uk
Thank you very much for taking the time to leave us a 5-star review! ⭐
We’re really pleased to hear that our assessor arrived as planned and took the time to explain the process clearly, including how the values on the certificates are determined. We always want our customers to feel informed and comfortable with what is being carried out, so it’s great to know this was your experience.
Thank you again for your kind feedback and for choosing PropCert. If there is anything else we can do, please email info@propcert.co.uk.
Hayley
Customer Service Manager
Was v straightforward to organise
Was v straightforward to organise. We thought it reasonably priced.
We did get 'chased' a bit before going ahead but couldn't move any quicker than we did. Ryan was quickly in touch but there didn't seem to be much room for flexibility re when it could be carried out and it wasn't straightforward for us as neither my sister nor I were nearby on the date offered. That being said visit and certificate issue all done swiftly.
Thank you
21 septembre 2026
Réponse de energyperformancecertificates.co.uk
Thank you for taking the time to leave us your detailed review. ⭐
We’re pleased to hear that you found the service straightforward to organise and reasonably priced, and that Ryan was quick to get in touch. It’s also great to know that the visit and certificate were completed swiftly once the appointment was arranged.
I’m sorry if our follow-up messages felt a little too frequent while you were deciding when to proceed. We completely understand that property arrangements can take time, particularly when you’re not based nearby, and we appreciate that you were unable to move things along any quicker.
I’m also sorry that we weren’t able to offer more flexibility around the appointment date. We appreciate your feedback and will take this on board when looking at how we can make the booking process easier for customers with more complicated arrangements.
Thank you again for choosing us and for sharing your experience. If there is anything else we can do, please email info@propcert.co.uk.
Hayley
Customer Service Manager
Réponse de energyperformancecertificates.co.uk
Thank you for your 5-star review! We’re really pleased to hear you found the service punctual and efficient, and that you felt our pricing was reasonable.
Thank you for choosing us and for taking the time to share your experience.
Hayley
Customer Service Manager
If there is anything else we can do, please email info@propcert.co.uk.
Definitely a positive experience
Needed an EPC for a property sale. Straightforward ordering and payment process. Slight delay in contact from assessor - but explanation given. Work performed promptly and professionally.
Totally trouble-free.
20 septembre 2026
Réponse de energyperformancecertificates.co.uk
Thank you so much for your 5-star review, Viviana! ⭐
We really appreciate you taking the time to leave us such lovely feedback. It was a pleasure assisting you, and I’m so pleased we were able to help.
Your kind words mean a lot to the team, and we’re grateful for your patience and understanding throughout.
If there is anything else we can do, please email info@propcert.co.uk.
Kind regards,
Hayley
Customer Service Manager
Paid for an EPC had to chase several…
Paid for an EPC had to chase several times to actually get the appointment booked. Took the afternoon off work only for the guy not to turn up!
21 septembre 2026
Avis spontané
Réponse de energyperformancecertificates.co.uk
We’re really sorry to hear about this experience. We completely understand how frustrating it must have been to take time off work for an appointment, only for the surveyor not to attend, particularly after you had already needed to chase us to get the appointment arranged.
We’d really like the opportunity to look into what happened and put this right for you. If you could please email info@propcert.co.uk with your order ID and property address, one of our Customer Service team will investigate this for you and come back to you as soon as possible.
We’re very sorry for the inconvenience and disappointment caused.
Hayley
Customer Service Manager
Our surveyor was very professional
Our surveyor was very professional and knowledgeable. I had no idea of what to expect, so his friendly manner and expertise helped make the whole experience an easy one. Easy to make the appointment and the finalised certificate came through the same day.
19 septembre 2026
Réponse de energyperformancecertificates.co.uk
Thank you so much for your fantastic 5-star review! ⭐ We’re really pleased to hear that your surveyor was professional, knowledgeable and friendly, and that they were able to make the process straightforward and easy for you.
It’s also great to hear that everything from arranging the appointment through to receiving your completed certificate went smoothly and on the same day. We really appreciate you taking the time to share your experience with us!
If there is anything else we can do, please email info@propcert.co.uk.
Hayley
Customer Service Manager
Dreadful service
It took 13 days from placing the order on 21 Augfor an Electrician to attend. After a week the report had not arrived. I made 3 phone over 5 days for the company to inform me that the electrician had not made the report and had gone abroad. Following a further visit by an electrician I eventually received the report on 10 September. Dreadful service. I would not use company again.
18 septembre 2026
Réponse de energyperformancecertificates.co.uk
We are genuinely very sorry to hear about your experience and, having read your review, we completely understand your frustration. A 13-day wait for the electrician to attend, followed by further delays in receiving your report and having to contact us several times for updates, is certainly not the level of service we aim to provide.
We are particularly sorry that you were not kept properly informed throughout and that you had to repeatedly chase us for information. We appreciate how frustrating this must have been, especially when you were simply waiting for a completed report.
If you could be so kind as to email info@propcert.co.uk with your order ID and postcode, one of our Customer Service team would be more than happy to look into this for you and review exactly what happened with your order.
We are very sorry again for the inconvenience, delays and poor communication you experienced, and we would really appreciate the opportunity to investigate this further and see if there is anything we can do to put matters right.
Hayley
Customer Service Manager
friendly and helpful staff
friendly and helpful staff on when booking. gentleman that came the next day was polite and we had the repot the next day.
11 septembre 2026
Réponse de energyperformancecertificates.co.uk
Thank you for taking the time to leave us a 4-star review! We’re really pleased to hear that our team were friendly and helpful when arranging your booking, and that the assessor who attended the following day was polite and professional.
It’s also great to hear that you received your report the next day. We really appreciate you choosing PropCert and sharing your experience with us.
If there is anything else we can do, please email info@propcert.co.uk.
Hayley
Customer Service Manager ⭐
Good service
Good service. Ordered an EPC Monday, EPC done on following Thursday for £79.
11 septembre 2026
Réponse de energyperformancecertificates.co.uk
Thank you so much for taking the time to leave us a 5-star review! We’re really pleased to hear you were happy with the service and that we were able to arrange and complete your EPC so quickly. We know how important it is to have everything completed without unnecessary delays, so it’s great to hear your experience was a smooth one.
We really appreciate you choosing PropCert and taking the time to share your experience with us.
If there is anything else we can do, please email info@propcert.co.uk.
Hayley
Customer Service Manager ⭐
Assessor contacted me this morning and…
Assessor contacted me this morning and helped find a date we could both do, appreciate that I was a bit difficult with times but he was very patient and sorted everything for me.
21 septembre 2026
Avis spontané
Réponse de energyperformancecertificates.co.uk
Thank you so much for your lovely 5-star review! We're delighted to hear that our assessor was able to work around your availability and help arrange a suitable appointment. We completely understand that finding a time that works can be tricky, so it's fantastic to know that he was patient and made the process easy for you. We'll be sure to pass your kind feedback on to him!
If there is anything else we can do, please email info@propcert.co.uk.
Hayley
Customer Service Manager ⭐
Assessor and electrician contacted me…
Assessor and electrician contacted me promptly and we're very amenable to my hectic diary when booking in.
Polite, professional and effective!
15 septembre 2026
Avis spontané
Réponse de energyperformancecertificates.co.uk
Thank you so much for your fantastic 5-star review! We're delighted to hear that both our assessor and electrician were able to accommodate your busy schedule and that you found them to be polite, professional and efficient. We really appreciate you taking the time to share your positive experience, and we'll be sure to pass your lovely feedback on to the team!
If there is anything else we can do, please email info@propcert.co.uk.
Hayley Customer Service Manager ⭐
Speedy efficient and cheap!
They contacted me within 36 hours of my making the booking and they came a couple of days later. The energy certificate was with me a day or so after the visit. Talk about efficient! It was so smooth from beginning to end I would most definitely use again and i would recommend. I was quoted £145 by the estate agents so saved a lot of money with this company.
16 septembre 2026
Réponse de energyperformancecertificates.co.uk
Thank you so much for your fantastic 5-star review! ⭐
We’re absolutely delighted to hear how impressed you were with the speed and efficiency of our service, from your initial booking through to receiving your energy certificate. It’s wonderful to know that everything went so smoothly and that we were able to save you money compared to the estate agents’ quote!
Your kind words and recommendation genuinely mean a lot to us, and we’re so pleased we could provide you with such a positive experience. We would love to welcome you back again in the future should you need our services! 😊
If there is anything else we can do, please email info@propcert.co.uk.
Hayley Customer Service Manager
Great communication from surveyor
Great communication from surveyor. Polite and professional. Would recommend.
16 septembre 2026
Réponse de energyperformancecertificates.co.uk
Thank you so much for your fantastic 5-star review! ⭐
We’re delighted to hear that you received great communication from our surveyor and that they were polite and professional throughout your appointment. Providing a smooth, friendly and reliable service is incredibly important to us, so it’s lovely to know we delivered on that!
Thank you for your kind words and recommendation. We really appreciate your support and hope to have the pleasure of assisting you again in the future!
If there is anything else we can do, please email info@propcert.co.uk.
Hayley Customer Service Manager
Easy booking system
Easy booking system. Quick response. Excellent engineer, on time, knowledgeable
8 septembre 2026
Réponse de energyperformancecertificates.co.uk
Thank you so much for your fantastic 5-star review! ⭐
We’re absolutely delighted to hear that you found our booking system easy to use and that you received such a quick response. It’s wonderful to know that our engineer arrived on time and provided a knowledgeable and professional service. We take great pride in making the entire process as smooth and hassle-free as possible, so your lovely feedback means a lot to us!
Thank you for your kind words and support. We really appreciate you choosing PropCert and hope to have the pleasure of assisting you again in the future!
If there is anything else we can do, please email info@propcert.co.uk.
Hayley Customer Service Manager
Great service and communication
18 septembre 2026
Avis spontané
Réponse de energyperformancecertificates.co.uk
Thank you so much for your lovely 5-star review! ⭐
We’re absolutely delighted to hear that you received great service and communication from our team. We always strive to make the process as smooth, efficient and stress-free as possible, so it’s fantastic to know you had such a positive experience!
Your kind words and support mean a great deal to us, and we truly appreciate you choosing PropCert. We hope to have the pleasure of assisting you again in the future!
If there is anything else we can do, please email info@propcert.co.uk.
Hayley Customer Service Manager
Simple process
Simple booking process, the sales team contacted me swiftly to arrange my eicr and I received it shortly after. I've used this company previously and will continue to do so. Thank you!
14 septembre 2026
Avis spontané
Réponse de energyperformancecertificates.co.uk
Thank you so much for your lovely 5-star review! ⭐ We're delighted to hear that our sales team contacted you promptly to arrange your EICR and that you received your report shortly afterwards. It's fantastic to know you've used us before and plan to continue doing so. We really appreciate your continued trust and support!
If there is anything else we can do, please email info@propcert.co.uk.
Kind regards,
Hayley
Customer Service Manager
Easy to book, pay and book an Engineer
This was a good straight forward easy website to use. In fact I can't praise it enough. They have obviously thought about the end user as I had no problem giving my information and was contacted the next day with an engineer to book an appointment to carry out the inspection. And the price was far less than I expected. And the certificate arrived via email the next day. Cannot recommend this service enough.
14 septembre 2026
Réponse de energyperformancecertificates.co.uk
Thank you so much for your fantastic 5-star review! ⭐ We're delighted to hear that you found our website straightforward and easy to use, and that the booking process was smooth from start to finish. It's great to know our team contacted you promptly, you were able to arrange your inspection with ease, and your certificate arrived the following day.
We really appreciate your kind words about the service and pricing. We work hard to make the process as simple and convenient as possible, so it's lovely to hear that we got it right for you!
If there is anything else we can do, please email info@propcert.co.uk.
Kind regards,
Hayley
Customer Service Manager
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.