Epson UK Avis 

This company runs a series of cash-back advertising promotions for its Epson printers, promoted through reputable shops like John Lewis. I am reasonably competent on a computer, but when I tried to redeem the £40 cashback, it was like going through a computerised assault course, most definitely designed to confuse and deter anyone thinking of attempting to get the cashback. I personally spent three hours going through the maze of material, only to be told too late that there was an error in my application, and by which time the promotion had expired. In my opinion, this should be classified as fraudulent trading.

So far, actual Eco-Tank printer is working well BUT don't expect Epson to honour the "cash-back" scheme. This has been running (across the board) for years and I can only conclude that either they want you to give up/won't accept your claim. pushing up the price, OR it's an attempt to get your bank details for nefarious purposes. As it was a well/known company I didn't do my usual Trustpilot check - that was my mistake! Had I known, I'd have bought the Canon.
Wherever you buy your product, your contract is with the RETAILER, not the wholesaler. In my case, John Lewis compensated me; after some discussions. Then it took DAYS, on multiple email sources, to get the claim stopped at Epson and my data deleted. No confidence in that!

have epson xp-8700 purchased oct 2025 so in warrenty tried to contact for a repair just keeps sending me to ai chat which resolves nothing printing was working fine then comes up with power issue tried all known fixes nothing worked so i have a paper wieght never buying epson again

Standard issues with unable to use properly sourced alternate to epson cartridges. printer constantly refuses to allow you to print. Would never buy Epson again.

Granted the printers I will highlight are not brand new but I was of the opinion that providing refill cartridges meant you didn't have to buy a new printer every 12 months. The cynic in me thinks Epson are just there to sell you relatively poor quality printers, in terms of reliability, so you buy a new printer rather than the refill cartridges.

Last week I spent quite a few hours mucking about to get the refill cartridges to work in a XP342. Sounded simple, just replace cartridges when they run out. Not only was there ink still in the cartridges (I reckon half a cartridge) but I am still unsure how I got things to work on the end (unplugging and trying to "reset" the printer.

Today, after buying a complete set of cartridges for a RX560, I have spent more of my time trying to get official cartridges to be recognised by a printer that was working fine a few days before one of the cartridges ran out.

I would have, and in future I will recommend to anybody who mentions an Epson printer, to save your money and buy a printer that will not consume considerable amounts of your life for no apparent reason.

I stupidly brought what they were saying and got the ink subscription. So ehiw, the paper plan was reduced from 30 pages to 15. I only found out when I got a bill for £13.95! I cancelled the plan at the end of the free period. Trust me...do t be fooled. I still have 43% black, 64% blue, 62% yellow remaining if the 1st cartridges sent but have no idea how they say I used 210 pages with so much ink still unused! Hubbie actually asked are they supposed to supply the paper as well???

They will take Readyprint subscription funds and refuse to refund even if your printer refuses to print properly after trouble shooting. Awful company.

This printer has never worked properly since bought a year ago. Even a single copy needs multiple button presses to produce. Just a hopeless thing.
As for the so called ink service , one black cartridge sent after a year of payments.
The header here asks 'want a tip' no thanks, we have a tip nearby which is where this thing is headed.
does no one make a decent printer now ??

This is an updated review as my original was a one star. But the company thanks to Jean and the IT college who called me back has turned this around. I was helped and managed to get the printer up and running again which was pretty seamless. The original problems though still stand that I wasn’t helped originally and the language barrier didn’t help. I am happy to have it resolved so quickly (although did have to do a review) and will give Epson another chance.

Purchased a Epson XP 4200 printer.
Only worked a handful of times before refusing to connect to my smart phone. Complete and utter waste of money. This brand should be avoided from now on.

unpackd my new printer only to find there were no instructions, as I had set up many printers before I was not particularly worried. I duly followed the instructions for contacting Smart panel, then got an agent who took over my computer. He did not seem to have any idea how to use it. He said I will download instruction to set up machine but opened you tube and a west indian gentleman whom I could not understand. He said he would find another video and proceeded to open the same one. The problem was I could not load the inks because the carriage would not move from under the right hand side of the machine and was blocked by a plstic flap. After half an hour of trying to point out the problem on the video he told me to remove the piece of plastic(part of the case) at which point I must admit I lost my rag and asked to speak to someone who knew what they were doing. Along the way he also lost the connection with my computer and we went through the take over again. I found, after I told him what I thought of the printer, and he had hung up, I still had the old connection on my computer that I couldn't get rid of untilI switched the machine off for the night.
None of the buttons seem to do what they seem to indicate. If only there was instruction it would solve this problem. Reading other complaints I suspect there is worse to come.

I JUST WANTED A PRINTER DO NOT BUY if you dont want this company dominating your life. I really wish I read reviews before purchasing. Since March 18th 2026 and it's 28th April 2026I have wasted hours/weeks of my valuable time with a printer XP-3200, What a mistake!! this company has integrated themselves into my life. They then repeatedly ask for photos and screen shots then they stone wall you. I took out a subscription for ink and I even sent a screen shot of the direct debit. I spent 3 weeks without ink which defeats the whole object. There is repeated updates, constant status checks constant notifications will only print word and not emails, onto support chat which took another hour again repeated requests for numbers and screen shots.
I completely lost it when a notification that i couldn't have ink because my printer wasn't showing any data and to set up a plan when i had already. I wrote on facebook on their page the hell I had with them. I just wanted a printer I didn't want to share my life with Epson I was more in contact with them then my family and job together. I got inks sent to me, installed them then loads of more updates then the after installing the inks the printer refused to print but will scan, an email from Epson telling me basically I need to make sure the printer's firmware must be updated to the latest version.
2. The printer must be connected to the internet and free of errors.
3. The printer must have + variants of the ink cartridges installed; for instance, a 603 cartridge should be a 603+ for the ReadyPrint Flex plan. Please be aware that ReadyPrint-specific cartridges will only function if you maintain an active subscription.
4. Your serial number must be accurately entered in the ReadyPrint user portal.etc etc.
This machine is going back. ENOUGH IS ENOUGH.
Appalling company, I am sick of them DONT BUY!!!!

Epson is look like fraud because they give cash back offer if you buy the printer when you apply for that cash back after some days they said your cash back claim is invalid.
It’s new scam introduced by Epson and even it’s not good quality printer I regret to bought but I have 30 days to return it. I will return it.

I’m very disappointed with my experience with Epson, both in terms of product quality and customer service.
I purchased an Epson printer for £579, which developed a fault causing print issues. When I contacted customer support, I was initially told the problem was due to the paper I was using. To rule this out, I spent over £100 on Epson-recommended paper, only to find the issue remained.
After weeks of back and forth, Epson then advised that the printer would need repairing at a cost of £369. Given the relatively high purchase price and the nature of the fault, I believe this is likely due to a manufacturing or inherent defect rather than user error.
Overall, this has been a frustrating experience involving wasted time, unnecessary expense, and no satisfactory resolution. I expected a much higher level of support and accountability from a brand like Epson.

Terrible customer service. Machine faulty, out of warranty, wanted half the cost of the machine for a repair. Refused to accept consumer regulations. Customer service follow up is awful. Never got a formal response and had to keep chasing!!

Hopeless devise pinter not doing anything at all press print message comes printer is busy then next time ink expended put new cartridge in print shows full ink try again exactly the same thing happens awful products save your money 1 is the lowest score but they dont deserve a score that high there should be a zero or in this case a minus score

Scam and misleading costumers not following policy. Subscription for inc is same cons as actual inc . Scam scam scam , costumer service are bad very very bad not trained properly just sad situation.

38% increase in monthly subscription fees from 1St May......don't think so, so whilst it's been good to use genuine inks for 5 years, I'm now off to one that accepts compatibles instead on principle. Rip off .

I got the ink subscription last year, I got the first month of product but my circumstances changed after a death in the family so I haven’t reached the threshold of ink used to receive product since. I contacted Epson support asking to cancel my subscription but also for somewhat of a refund as I have only ever had 1 piece of product in over a year.
They said no, which I think is disgusting. They do not care about circumstances and are more than happen to collect your money without you receiving anything. They even seem to have postponed the cancellation of my subscription even though they had every piece of information needed just so they could collect another months money.

Paid £2.99 a month for a long time, I don't print much so have only received one set of cartridges...eventually cancelled the subscription and the printer stopped working!! Contacted support and was told I need to use different cartridges since my account was no longer active. I can assure you i have more than covered the cost of those cartridges, not to mention the waste...a company that preaches their 'environmental vision'. Absolute joke, don't buy from these con artists. Printer isn't great either (that's when it worked).