EQVVS Avis 

Brilliant service from customer service team.

Can’t fault this company. My order arrived and was not in the colour I was expecting. They agreed to exchange for a different colour, holding back the colour I wanted so that no one else was able to buy it. Communication and customer service has been excellent. I wouldn’t hesitate to buy again in the future!

Excellent, many thanks

Very happy with my first purchase

I ordered an envelope bag and was pleasantly surprised by the service. I signed up to the mailing list for a generous discount and the order even arrived on a Sunday having been ordered on a Saturday. The bag was in pristine condition so I will definitely consider using them over the direct brand in future.

Cheers

AAA+ fast delivery items as described

I had ordered a polo shirt from EQVVS and hadn’t received it over 10 days later. I contacted them and within a day they had rectified the problem by sending out a replacement order because some how the original order had gone missing. Special shout to Dominic, thank you for your assistance, top notch customer service.

Best customer service I’ve had in a long time, will definitely be using this company again…
Speedy delivery and easy returns also..

Fantastic and efficient customer service! Dominic responded to my emails quickly, and was very helpful in canceling my order when I realized the shoes I purchased were not going to fit.

Had a problem with a delivery and the customer service were extremely helpful.
Will definitely use again.

Always had good service. Usually got some great discounts as well. Good range of clothing to choose from and always well stocked with fast delivery.

I recently ordered Arigato clean 90 trainers that show on the website as being a “ brilliant white “ colour and is the main reason I ordered them.

When received , they were an Off white/ more toward cream colour. This may well be what they are supposed to be as the box did state “white “ but nothing like the pictures on website.
I quickly emailed the company who responded asking for pictures but did not answer any of my questions.
I responded with a further 3 emails only to be completely blanked with no further response.
Terrible customer service , I have returned the item and will not be using this site again.
A potentially very good customer lost. Well done guys 👏

I haven’t received my parcel, but it’s not because of EQVVS, they’ve been excellent since I’ve contacted them, it can’t fault their customer service team.

Clothes came stained. Read previous reports that returns are a nightmare so just sucked it up...won't be using again though in store or online

Fantastic Company.. I ordered a t-shirt to be delivered to store...I wanted the Mansfield store but realised it was for Lincoln store, I Sent an email explaining my mistake and it was sorted straight away and sent to my chosen store.. very professional, polite and helpful. First class customer service!!

Emailing trying to get answers is a bloody joke, I might aswell buy it from somewhere else it's quicker

Excellent customer care…. Had an issue with delivery which was resolved quickly & efficiently by Jules… will definitely recommend & use EQVVS again.

A DPD delivery mishap resulted in me potentially not receiving a time sensitive delivery before leaving the UK. Jules at EQVVS went above and beyond, emailing me with timely updates and calling me with a constructive solution when it was clear DPD was unable to fulfil its delivery obligation. I have rarely encountered such helpful solution orientated customer service and all of Jules efforts went a long way in making what would have been a disastrous purchase to a very positive customer experience.

First time order with this company, I ordered a really nice jacket in the smallest available size but it was too wide and so I had to return (gutted). Great communication from Harvey who confirmed my return was received and refund processed promptly. No doubt I'll return again if I see something else.

Great service from EGVVS ordered 2 polo shirt and had to return them as too big. I found your returns system excellent I exchanged one for smaller size and had the other refunded as out of stock thank you .