I recently placed an order for three items, however only one item was received in the box. I have already logged this issue, but unfortunately I have not received any response so far. I have al... Voir plus
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Lisez les avis des autres
Really good quality had to return my first order as jumper was too big but return was easy and replacement was shipped in no time , I am a first time customer but will definitely be back!
Ordered a Carhartt Tshirt (which is great by the way) which got delayed thanks DHL. The EQVVS team were so responsive and helpful to my enquiries to see if they could help track it down as the DHL lin... Voir plus
I bought a Ralph Lauren jacket which developed a manufacturing fault . RL told me that I had to contact Eqvvs re my issue. I contacted Eqvvs by email and had an immediate phone call back from Dominic... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Informations provenant de diverses sources externes
EQVVS aims to provide the latest on-trend, premium menswear brands to push the boundaries of our fashionable shoppers.
Coordonnées de contact
High Street 281, LN2, Royaume-Uni
- info@eqvvs.co.uk
- www.eqvvs.co.uk
4,0
Bien
482 avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 27 % de ses avis négatifs
Répond généralement dans un délai de 48 heures
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Jules was a gem
I had an issue with an item that I returned to EQVVS, via Royal Mail. I made contact with the company and Jules was the customer service advisor who responded to my enquiry. She was extremely helpful in helping me resolve the matter. Thank you Jules.
15 mai 2024
Avis spontané
Réponse de EQVVS
Hi Susan,
Thank you for your glowing review!
We're thrilled to hear that Jules provided you with exceptional customer service and helped resolve the issue promptly.
We'll be sure to pass along your kind words to her. If you ever need assistance in the future, don't hesitate to reach out. We appreciate your support!
Many thanks,
EQVVS
Jules is a gem!
Jules is a gem!
Parcel didn't arrive (a typo I made in the post code probably didn't help), but Jules responded quickly and in a very friendly manner to get it sorted. Clearly not a one-off given other reviews.
14 mai 2024
Avis spontané
Réponse de EQVVS
Hello!
Thank you for your wonderful review!
We're delighted to hear that you had a positive experience with our customer service advisor and that your enquiry was swiftly addressed.
We will pass on your kind words to Jules! She'll be absolutely chuffed.
We look forward to seeing you again soon!
Many thanks,
EQVVS
Best retailer I have used by far- items…
Best retailer I have used by far- items alway come quick- great customer service- and keep you informed all the way- 5 star review
14 mai 2024
Avis spontané
Réponse de EQVVS
Hi Phillip,
Thank you so much for your glowing review! We're thrilled to hear you had a fantastic shopping experience with us. Looking forward to your next visit!
Warm regards,
EQVVS
Awful service
Awful service. EQVVS Sent item by dpd who said they tried to deliver it but I wasn’t in when I absolutely was. I contacted EQVVS who just told me to collect it. The shop is over a mile away and im disabled. I’ll never order from them again. Avoid at all costs!!
EQVVS have since been in touch and resolved this issue
3 mai 2024
Avis spontané
Réponse de EQVVS
Hi Craig,
We're truly sorry to learn about your less-than-ideal experience with our DPD courier service.
However, we're relieved to hear that our customer service team was able to assist you in resolving the issue.
Please know that we're here to support you with any further barriers you may encounter whilst shopping with us. We appreciate your feedback.
Many thanks,
EQVVS
Great customer service
Great customer service, very attentive when my parcel was missed placed by the courier.
26 avril 2024
Avis spontané
Réponse de EQVVS
Hi David!
We're thrilled we could swiftly sort out the issue for you. Customer satisfaction is our top priority.
Enjoy your goodies, and we can't wait to have you back shopping with us soon!
Many thanks,
EQVVS
Here's to smooth deliveries next time.
Jules was fantastic whilst dealing with…
Jules was fantastic whilst dealing with my concern!
24 avril 2024
Avis spontané
Réponse de EQVVS
We're thrilled you had a 5-star customer service experience with us!
Thank you for your kind words. Resolving your issue promptly was our top priority, and we're glad we could assist you.
We appreciate your support and look forward to welcoming you back!
Many thanks,
EQVVS
Returns
You pay for delivery, then they charge you for a return, when the item doesn't. WRONG ... Rubbish company
13 avril 2024
Avis spontané
Painfully slow to refund if at all
19 avril 2024
Avis spontané
Réponse de EQVVS
Hey Tim,
Thanks for reaching out about this. We're really sorry about the delay in getting your refund sorted out. Your feedback means a lot to us, and we're committed to making things right for you as soon as possible.
I'm happy to let you know that your refund has been processed successfully and should be back in your original payment method in just a few days. I completely understand that the wait can be frustrating, and I'm sorry for any inconvenience it's caused.
Just so you know, your refund was processed prior to our 12-day deadline stated in our T&Cs, so we hope you'll get your funds back promptly. We're here to help if you need anything else.
Thanks again for your patience and understanding.
Many thanks,
EQVVS
Super product at a good price
Super product at a good price. The delivery came the next day which I was very happy about!
11 avril 2024
Avis spontané
Réponse de EQVVS
Thank you so much for your kind words Jason! We are happy you are satisfied with your online shopping experience.
We look forward to seeing you shopping with us again in the future.
All the best,
EQVVS
Excellent Customer Service from Jules
I contacted customer services regarding the poor condition a Valentino box that had arrived and the two tone colour of some sliders that I had ordered. They were supposed to be a birthday present for my daughter.
Jules was the Customer Service representative for Eqvvs and immediately sought to help and respond to my inquiry. Her emails were quick in response with a friendly, professional and courteous tone.
I was given all the information needed to return my parcel including the qr code. When my refund for postage wasn’t refunded, I contacted Jules who once again responded immediately and issued the refund.
The standard of customer service received was in my opinion outstanding and Jules is a credit to her company.
I wish more businesses would respond in this way. Thank you Jules and well done!
12 avril 2024
Avis spontané
Réponse de EQVVS
Thank you so much for sharing your positive experience, Kate! We're thrilled to hear that you had a great interaction with our customer service advisor, Jules. Your kind words mean a lot to us, and we'll be sure to pass them along to Jules.
At EQVVS, providing exceptional customer service is always our top priority, and we're committed to continuously improving to ensure that every customer has a positive experience. Your feedback is invaluable to us, and we truly appreciate it.
If you ever need assistance in the future, please don't hesitate to reach out. We're always here to help!
Very best,
EQVVS
I had a very good experience with EQVVS…
I had a very good experience with EQVVS customer service lady Jules! Tried to help even the item wasn't available for exchange. I would highly recommend this website :-)
6 avril 2024
Avis spontané
Réponse de EQVVS
Thank you, Martina, for your glowing review! We're so happy to hear that you had a fantastic experience with us.
Providing excellent service is at the heart of everything we do, and it's incredibly rewarding to receive such positive feedback from happy customers like you.
We're grateful for your support and can't wait to continue serving you with the same level of excellence in the future!
Thanks,
EQVVS
Really polite and helpful staff always…
Really polite and helpful staff always asking if you need anything and having a conversation.
5 avril 2024
Avis spontané
Réponse de EQVVS
Thanks a ton, Freddie! We're stoked you enjoyed your shopping experience here. See you again real soon!
Thanks,
EQVVS
Hope you get your item or they wont care
Parcel left on doorstep by DPD never recieved , customer service just fob you off if you do get a reply ,had to do chargeback by card supplier, might be a ok company if you get your item ,but the sign of a good company is when something goes wrong ,and this place is the pits!!
26 janvier 2024
Avis spontané
Réponse de EQVVS
Hi Carl,
I'm really sorry you're not happy with the service you received.
I completely understand how frustrating this has been.
I can see that we replied to you on all occasions and offered as much information as possible regarding the protocols that we have to follow in circumstances like this. However, if there is anything that we missed, please do get in touch and we'll be happy to answer any further questions you might have.
Thanks,
EQVVS
Réponse de EQVVS
Hey Nick,
Thanks a bunch for leaving us a review, we really appreciate it.
Glad you like your item, look forward to having you shop with us again.
Thanks
EQVVS
Réponse de EQVVS
Hey Peter,
Thanks so much for taking the time to leave us a review, we're glad you're happy with your item and the delivery service.
All the best,
EQVVS
Great selection of items and fast…
Great selection of items and fast delivery i would recommend to anyone
18 janvier 2024
Avis spontané
Réponse de EQVVS
Thanks so much for leaving us a review.
Glad you're happy with your purchase.
Spread the word, we look forward to having you shop with us again soon.
Thanks,
EQVVS
Recommended
Fast delivery. Excellent communication. Item as described and a good price. Would defintely recommend and use again.
8 janvier 2024
Avis spontané
Réponse de EQVVS
Hey Ben,
Thanks so much for taking the time to leave us a review.
Chuffed to hear you're happy with your order, look forward to seeing you shopping with us again soon.
Thanks,
EQVVS
Poor customer service
Parcel never arrived . Impossible to speak to anyone on the phone and despite sending two emails I have heard nothing
20 janvier 2024
Avis spontané
Réponse de EQVVS
Hi Craig,
Thanks for taking the time to leave us a review.
I'm sorry you're not happy with the communication you received from us on this.
I have looked into your order and can see that we have raised a claim with DPD for this and are in the process of resolving this.
If there is anything further we can help you with, please do get in touch.
Thanks,
EQVVS
EQVVS a good experience
EQVVS - the website is well laid out and easy to navigate. Description of the item is full and accurate. Payment was easy there are several ways to pay covering every reasonable possibility. My items were despatched very quickly and I was kept informed of the delivery process as it progressed. My items arrived on time and in good order. Packaging was in good conditions to ensure the contents were well protected during the rigours of shipping. I am very happy with my purchase.
12 janvier 2024
Avis spontané
Réponse de EQVVS
Hi Roy,
Thanks so much for taking the time to leave us such a crackin' review. Chuffed that you're happy with your purchase and we look forward to seeing you shopping with us again soon.
All the best,
EQVVS
The returns process needs work.
I bought a pair of boots that needed to be exchanged for a size smaller. I tried to use the online system for exchanges but it didnt work. I sent them an email and got no reply after nine days. I tried to call them and the phone has an auto message saying use the website. I sent another email to which they replied saying sorry we don't have a different size, goodbye. I sent a further email and they referred me to the online RETURNS for which I have to pay Postage so, not FREE at all. If you buy from this company after reading my review then you're insane. Very poor. Subsequently after a hiccup or two with Eqvvs saying they hadn't received the returned boots when they'd in fact had them for a week, they returned my payment in full and I didn't have to pay for postage. It's a shame that the returns process is not so well thought out as the purchasing process.
10 janvier 2024
Avis spontané
Réponse de EQVVS
Hi Paul,
I'm sorry you aren't happy with your experience using our returns system.
I have looked through our emails and cannot find the first email you mentioned regarding this. We have an active customer service desk who answer all queries Mon-Fri 9-5 and are happy to help however possible.
I can see the second comms you've referenced between yourself and the customer service desk and I'm sorry you feel our reply wasn't good enough. We pride ourselves on polite, helpful communication, so I'd like to apologise if you feel we have dropped the ball here.
We offer free exchanges on our site, I can see that the reason the exchange didn't work on this occasion is because we don't carry the size you wanted to swap for. I have noted your feedback regarding this and will raise with the returns team regarding this.
We try to offer store credit in instances like this when the exact item cannot be swapped, so that if there's something else that's caught your eye on site that you'd like to purchase instead, you can do so really easily without the caveat of the return fee. I'd like to apologise again if this wasn't made clear.
As mentioned, I will certainly raise your feedback with the team on this, if there is anything else we can help you with please do get in touch.
Thanks,
Shannon
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