Ernest Jones - Leeds Shopping Centre Avis 

Bought an engagement ring for my partner at the end of January,At the time she was told by a member of staff what size ring she needed.After 2 weeks she picked the ring up from store and after a couple of days she felt the ring was to loose and returned to the store for assistance and the member of staff agreed the ring was loose and she needed a smaller size which they said they would send it off to be altered.She rang the store on February 23rd and the person she spoke to insinuated they didn't know where the ring was and put the phone down on her.After numerous attempts of ringing the store and no one picking up I phoned of my phone and my call was answered straight away.After speaking to the store manager she assured me the ring was at the repairers.After another week still no ring and I managed to get the tracking link from customer services and in fact when I spoke to the manager the ring was still at the store not at the repairers.From the 23rd of February onwards all we had was lie after lie from the store manager and the staff.
Customer services are next to useless.eventually got a refund and ordered a ring elsewhere.
I would never deal with Ernest Jones again and I will definitely not recommend them to anyone.
They don't care about any stress they cause to their customers

Bought an engagement ring on 30/01/23 with a lady called Lisa who couldn't have been more helpful, she was lovely and told me that if the size wasn't right it will be easy to exchange as it was part of their core collection.
As i thought it was the wrong size so we came back on 19/02/23 to get it resized. The guy who served us didn't really seem to know what he was doing but we did found out my partner was an L, rang around for a bit and then took our name and number and explained he would ring when the L came in.
We hadn't heard anything for a couple of weeks so we went into the shop on 6/03/23. The same young guy was there recognised us and shot into the back. We stood in the shop for 30 minutes waiting and another young guy came out said 'sorry for your wait, here is the ring.' Great! My partner tried on the ring and it was too small, she needs to be able to take it off relativly easily and it was very difficult. The guy said that it would be fine, take it home and try it and bring it back... meanwhile my partner asked what size it was, thinking we were in the wrong, but he said it was a K. We explained it was an L we ordered but he said it was a K written down and again essentially just tried to palm it off and clearly didn't want to deal with the situation. I really am not usually one to complain but he was genuinely shocking. We insisted that it was an L we wanted as that is the correct size, obviously. He said 'well to make sure this doesn't happen again, i will take your name and number.' We literally did that the first time but fine.
We have rang on 9/03/23 because obviously we hadn't got a phone call. The same guy answered the phone, knew what we were talking about, said it wasn't in and took my partners name and number AGAIN because he said he didn't have it?
Honestly the customer service, apart from Lisa, has been absolutely shocking. The young guys have no idea what is going on and don't appreciate that this has really ruined our engagement experience as it has not been a month and my partner has been unable to wear her ring. If i spent a tenner i wouldn't care but i haven't. If we go again next week and it is the same people i will be bringing up my concerns and if the ring isn't there again or they try to palm off a random one again, i will be asking for my money back.

Ordered my necklace online. Told I would have it the day before valentines but this was not true. Visited store on Valentine’s Day to be fobbed off. My husband rang customer service to be then blamed for believing it would be delivered on the day stated. Eventually collected necklace which was also the worst customer service experience, a mystery shopper would have had a field day. Totally spoiled the purchase experience and Valentine’s Day. Emailed Ernest Jones but ignored again. Would not shop here in future.

I needed a replacement clasp for my Cartier Santos watch. I called on to enquire and was told that it might be a lengthy job. Oas told me that he would get back to me once he heard back from Cartier. They did take a while but I did receive texts and calls from Ernest Jones keeping me appraised of just where I stood with regards to the repair. Oas rang me as soon as the clasp was in stock and fitted it for me in five minutes. I think that this was great service and based on my experience I would highly recommend Ernest Jones at the White Rose Centre, Leeds.

bought a watch 6 mths a go been in for repair ones gone falty a gaintook it backno problem they just changed it great service from staff at whiterose shop

Really poor service. Bought an expensive ring and the main diamond in the middle cracked (How can this even happen). We were told they would replace it but that the workshop was closed for now. it took over 2 years for them to finally say they could not replace it and would refund it. So thankfully they are too global to refuse to refund but waiting two years was very depressing and finally we have had to buy a totally different ring as they wont give us the same one again (unless i fly to amarica and buy it from their partners there who are still making them - thats literally the solution they gave me).

Unbelievable.

I was contacted very quickly for a watch I had put my name down on the reserve list. The customer service (from Liam) was excellent and friendly. I’d recommend the store in the White Rose Centre, Leeds

Jaz who is a trainee at the White Rose Centre Leeds, did a great job and completed it the first time. She used her knowledge, initiative. Thank you Jaz.

I ordered a new clasp for my Omega watch. It wasn't the regular clasp and the local omega boutique refused to arrange. Ernest Jones agreed to order and said it should arrive in 2 weeks or 4 if had to come from Switzerland. I got a call 5 days later saying it had arrived - they had managed to fastrack it. I went later that day and it was installed. I was kept informed of the process throughout and 2 days later, I got a follow-up call from Liam if I was a happy with the new clasp. Great service from Liam and from Silus who installed the clasp. Thanks.

My husband and i were shopping for a new engagment ring. We found one we liked in our price range. A cluster ring in white gold. After 5 to 6 months i noticed a diamond missing and the ring looking very dull. When we travelled to leeds again the staff spent quite a while looking at it then made out it was my fault, so they sent it away to be checked. I got a call from a memberof staff saying it would be £74.00 to fix it and when i questioned him he seemed very unsure about the fact it was my fault, as i wanted my ring back i just paid the money. It took another month before i could collect my ring. I didnt wear the ring for quite a while worrying that something might happen again! And guess what it did!! I wore the ring for one day and then noticed a diamond missing later that day. I called the shop again and was told to make oppointment to go in. But we have to travel again to get there. So annoyed as this is costing me. Im so upset right now. Wish i hadnt bought from them now.

I dealt with a lovely you man named Awais. He was very knowledgeable and polite. Great customer service keep up the good work

Great service while purchasing not so good with the pick up

Staff were very helpful & not pushy .very acomadating & friendly

£3k rings purchased 2 weeks ago - required alteration, not received yet. Customer service in updating me abysmal. (Have rung this morning to chase but as yet nothing). Am seriously contemplating getting money back.

A very relaxed, friendly atmosphere. No pushy sales people.

Excellent service when purchasing my watch happy and friendly service customer service was excellent went out with a :-)
Thanks lee

The experience of buying my fiancée's engagement ring was very positive.
Sadly, the experience of buying our wedding rings was most definitely not the positive experience we had hoped for.
When we arrived for our appointment we were simply asked to stand at the counter behind the perspex screen. One of the rings was brought out in a ziploc bag and, fundamentally, dropped on the counter. We were asked if this was the right ring. It was not boxed or presented with any level of care. It was handed over with no comments or suggestions my fiancée try on the ring for fitting - instead the salesman stood and watched, basically mute.
Then I asked about my ring. The salesman did not appear to know we were in for two rings and looked perplexed: despite having been the salesman who a week earlier had placed our order. All three salesmen then disappeared to the store area before the first one returned, without the ring, to say he had left his colleague searching for our ring because he had other customers whom he needed to serve: they had been directed to seats (having arrived after us) while we had to stand.
Eventually, having proved that the second ring HAD been delivered as per the text message I received, the second salesman was able to find and bring it to the counter. This was delivered in the same way: dropped from a ziploc bag onto the counter. Again, there was no care or attention and I was not asked to try it on and the fit of the ring was not checked. I was left to do that myself.
I cannot emphasise how beautiful the engagement ring was enough: but I equally cannot emphasise strongly enough how poor the service for two very expensive platinum rings (which the salesman mistook for white gold) was. The rings are wedding bands which mark the start of our journey together through life. It would be fair to say that during that journey I would not again use Ernest Jones or suggest to anyone else that they did, and the shoddy service was a poor way to take delivery of two items with such significant sentimental value.

Today we went to pick up our wedding rings. I was so appalled with the service. Firstly they couldn’t find the rings we had ordered and were ferreting around in the back. We had made an appointment and expected the rings to be boxed and ready. Finally mine came out in a plastic ziplock bag and I was asked is this right as it was dropped on the counter. Paul’s ring which was £1000 was given the same treatment. We may as well have pulled rings from a Christmas cracker. We spent a lot of money on platinum rings and would have expected to have been asked to sit down and have the rings brought out to us. I can’t put down on here how awful the experience was. Three young male assistants , no other customers in the shop and they still couldn’t get it right. There should have been a manager there at least. I wanted the experience to be special but it wasn’t . The rings are lovely just not the service. We had been the previous week to order the rings and the service was not brilliant but I thought that it was just a one off. Obviously not.