ESPA Avis 

12 150
•
TrustScore 4.5 sur 5

4,6

Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus

Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus

Lisez les avis des autres

Noté 5 sur 5 étoiles

Espa is what my beautician uses in her salon so been hooked for a while I have bought the Christmas advent but already using the items . Espa produces fantastic affordable skincare products using only... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

Amazing value for money! The selection of products is perfect for my needs, with a great variety of ESPA favourites. I was especially impressed with the gua sha tool included — such a lovely bonus and... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

Website easy navigate, good level of detail regarding products. The speed from ordering to receiving has been excellent. Love the products full of wonderful smelling essentials oils.

Noté 3 sur 5 étoiles

I was more than disappointed that after spending over £170 the free gift that had only just been notified tome(24hrs) prior was no longer available This is the second time I have experienced this... Voir plus

L'entreprise a répondu

À propos de l'entreprise

  1. Beauté & bien-être

À propos de ESPA

Écrit par l'entreprise

ESPA Skincare

Helpful Links



About us

At ESPA we are guided by a holistic philosophy, caring for your whole wellbeing, focusing on creating naturally effective skincare products which deliver results you can see and feel. Our expertly formulated products are not only beautiful to use, with luxurious textures and sensorial mood enhancing aromatics, but they also protect the long term health and beauty of the skin.

Loved by our customers all around the world, our formulations contain unique combinations of plant extracts, marine actives and essential oils to create the most effective, natural products.

Every product is expertly crafted to deliver an ESPA sensory experience through the beautiful aromatherapy blends and the unique formulation textures.

Our aim is to help you to look and feel your best every day, by offering natural products for beautiful skin and a renewed sense of inner calm.


Coordonnées de contact

4,6

Excellent

TrustScore 4.5 sur 5

12 k avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Demande des avis aux clients

Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.

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Comment cette entreprise utilise Trustpilot

Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.

4,6

Tous les avis

(12 150)

1 160 avis reçus au cours des 12 derniers mois

Écrire un avis
Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 5 sur 5 étoiles

Excellent service

No hassle from ordering to receiving my item which only took 4days in total. Great gift ideas.

23 septembre 2026
Logo de ESPA

Réponse de ESPA

Hello,

Thank you for leaving your review!

It is always a pleasure to receive this feedback from our loyal Customers.

Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.

Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.

Take care and have a lovely day.

Kind Regards,

Natalia

Noté 5 sur 5 étoiles

Fantastic product

Fantastic product, super fast delivery

23 septembre 2026
Logo de ESPA

Réponse de ESPA

Hello,

Thank you for leaving your review!

It is always a pleasure to receive this feedback from our loyal Customers.

Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.

Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.

Take care and have a lovely day.

Kind Regards,

Natalia

Noté 5 sur 5 étoiles

Very quick delivery

Ordered Sunday night delivered Monday morning. Couldn’t be better

23 septembre 2026
Logo de ESPA

Réponse de ESPA

Hello,

Thank you for leaving your review!

It is always a pleasure to receive this feedback from our loyal Customers.

Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.

Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.

Take care and have a lovely day.

Kind Regards,

Natalia

Noté 4 sur 5 étoiles

Good products

Buy these
Products for my son which he loves
So took advantage of the offer ready for Christmas
Quick service but felt they were just thrown in a box with no packaging and was badly knocked about on arrival
Also no free samples to try anymore

23 septembre 2026
Logo de ESPA

Réponse de ESPA

Hello,

Thank you for taking the time to leave your review, we value and appreciate your comments.

We are always striving to improve and better your shopping experience and we wouldn't be able to do this without your valuable feedback.

Please don't hesitate to contact us should you have any further questions or queries, as we would be more than happy to assist.

Kind regards,

Natalia

Noté 5 sur 5 étoiles
Logo de ESPA

Réponse de ESPA

Hello,

Thank you for leaving your review!

It is always a pleasure to receive this feedback from our loyal Customers.

Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.

Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.

Take care and have a lovely day.

Kind Regards,

Natalia

Noté 5 sur 5 étoiles

Excellent next day delivery and if…

Excellent next day delivery and if course producr

22 septembre 2026
Logo de ESPA

Réponse de ESPA

Hello,

Thank you for leaving your review!

It is always a pleasure to receive this feedback from our loyal Customers.

Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.

Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.

Take care and have a lovely day.

Kind Regards,

Natalia

Noté 5 sur 5 étoiles

Amazing customer service and…

Amazing customer service and exceptional delivery service. The gift I sent was excellent and the service was great.

20 septembre 2026
Logo de ESPA

Réponse de ESPA

Hello,

Thank you for leaving your review!

It is always a pleasure to receive this feedback from our loyal Customers.

Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.

Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.

Take care and have a lovely day.

Kind Regards,

Natalia

Noté 5 sur 5 étoiles

Great quality and colour

Great quality and colour, fast delivery. True to the desription.

19 septembre 2026
Logo de ESPA

Réponse de ESPA

Hello,

Thank you for leaving your review!

It is always a pleasure to receive this feedback from our loyal Customers.

Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.

Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.

Take care and have a lovely day.

Kind Regards,

Natalia

Noté 5 sur 5 étoiles

Great website.

Great website.
Easy to use and fast delivery.

15 septembre 2026
Logo de ESPA

Réponse de ESPA

Hello,

Thank you for leaving your review!

It is always a pleasure to receive this feedback from our loyal Customers.

Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.

Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.

Take care and have a lovely day.

Kind Regards,

Natalia

Noté 1 sur 5 étoiles

Delivery fails

Half the order was missing and what was sent was just left on the doorstep. Rest of order resent and again just left on doorstep even after I contacted not to do that. Can’t order again from espa as too worried it will be stolen. Shame as products are great. .

13 septembre 2026
Logo de ESPA

Réponse de ESPA

Hello Lisa,

We are truly sorry to hear about the issues with your recent orders and the concerns about delivery. We understand your frustration and appreciate you bringing this to our attention. We are reviewing our delivery procedures to prevent this from happening again.

A message has been sent to your account.

Kind regards,
Liam

Noté 5 sur 5 étoiles

Great overnight service

Great overnight service

15 septembre 2026
Logo de ESPA

Réponse de ESPA

Hello,

Thank you for leaving your review!

It is always a pleasure to receive this feedback from our loyal Customers.

Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.

Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.

Take care and have a lovely day.

Kind Regards,

Natalia

Noté 5 sur 5 étoiles

Just love shopping with Espa

Just love shopping with Espa. Products are always delivered promptly and there is always a lovely range of items.
I occasionally stray, lured by smells and promises in shops, but then always come back to Espa, as I know what suits my skin, and yes it has changed over the years. But I have always been able to find a product that works for me ...and smells equally, if not more divine.
Thanks Espa

15 septembre 2026
Logo de ESPA

Réponse de ESPA

Hello,

Thank you for leaving your review!

It is always a pleasure to receive this feedback from our loyal Customers.

Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.

Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.

Take care and have a lovely day.

Kind Regards,

Natalia

Noté 5 sur 5 étoiles

Quick order.

My items arrived in quick order.

16 septembre 2026
Logo de ESPA

Réponse de ESPA

Hello,

Thank you for leaving your review!

It is always a pleasure to receive this feedback from our loyal Customers.

Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.

Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.

Take care and have a lovely day.

Kind Regards,

Natalia

Noté 5 sur 5 étoiles

Beautiful product delivered the next day

Beautiful product delivered the next day

12 septembre 2026
Logo de ESPA

Réponse de ESPA

Hello,

Thank you for taking the time to leave us a review. We truly appreciate your feedback.

Your comments are invaluable in helping us improve and provide the best possible shopping experience for our customers. We’re grateful that you shared your experience with us.

If you have any questions or if there’s anything we can do to help, please don’t hesitate to contact us through your account. We’ll be more than happy to assist.

Thank you again for your support, and we hope to serve you again soon.

Best regards,

Natalia

Noté 1 sur 5 étoiles

I am really disappointed and fed-up …

I am really disappointed and fed-up with yr choice of courier not delivering to my safe place and for the umpteenth time leaving it on the outside of my unlocked gates. Leaving it roadside of my gates mean it can be stolen or run over when we arrive home by car. I have had to complain about this on previous Espa orders. My safe place of leave under front porch and gates ate unlocked is logged on the Evri app and is always filled out when making an order through Espa website. Other courier companies manage to use the handle to open the gate to walk through and deliver to my safe place. Why does your choice of courier not! Despite being a longstanding and loyal customer, your choice of courier has now deterred me from ordering from the Espa website.

13 septembre 2026
Logo de ESPA

Réponse de ESPA

Hello Jj,

We are truly sorry to hear about the ongoing issues you've experienced with our courier service and the delivery of your orders.

A message has been sent to your account.

Kind regards,
Liam

Noté 5 sur 5 étoiles

Advent calendar

Obviously I haven’t tried all the products yet as I’ve purchased an advent calendar. However I have sampled some from previous advent calendars and found them to be very good. I was impressed by the delivery service as having ordered it one afternoon it arrived the following day.

8 septembre 2026
Logo de ESPA

Réponse de ESPA

Hello,

Thank you for leaving your review!

It is always a pleasure to receive this feedback from our loyal Customers.

Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.

Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.

Take care and have a lovely day.

Kind Regards,
Sue

Noté 3 sur 5 étoiles

It’s a retirement gift

It’s a retirement gift
I thought I would arrive beautifully boxed like I’ve received before so yes disappointed at the cheap packaging 😔

13 septembre 2026
Logo de ESPA

Réponse de ESPA

Hello,

Thank you for taking the time to leave us a review. We truly appreciate your feedback.

Your comments are invaluable in helping us improve and provide the best possible shopping experience for our customers. We’re grateful that you shared your experience with us.

If you have any questions or if there’s anything we can do to help, please don’t hesitate to contact us through your account. We’ll be more than happy to assist.

Thank you again for your support, and we hope to serve you again soon.

Best regards,

Natalia

Noté 5 sur 5 étoiles

Love espa products

Love espa products. Very easy ordering process and quick delivery

8 septembre 2026
Logo de ESPA

Réponse de ESPA

Hello,

Thank you for leaving your review!

It is always a pleasure to receive this feedback from our loyal Customers.

Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.

Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.

Take care and have a lovely day.

Kind Regards,
Sue

Noté 5 sur 5 étoiles

Quick delivery and products excellent…

Quick delivery and products excellent as always

8 septembre 2026
Logo de ESPA

Réponse de ESPA

Hello,

Thank you for leaving your review!

It is always a pleasure to receive this feedback from our loyal Customers.

Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.

Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.

Take care and have a lovely day.

Kind Regards,
Sue

Noté 5 sur 5 étoiles

Fantastic

Delivery was super fast , the product arrived the very next day . I absolutely love espa moisturiser it’s so rich , smells absolutely amazing and leaves my mature skin feeling soft and hydrated

11 septembre 2026
Logo de ESPA

Réponse de ESPA

Hello,

Thank you for leaving your review!

It is always a pleasure to receive this feedback from our loyal Customers.

Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.

Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.

Take care and have a lovely day.

Kind Regards,
Sue

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